Install Steam
login
|
language
简体中文 (Simplified Chinese)
繁體中文 (Traditional Chinese)
日本語 (Japanese)
한국어 (Korean)
ไทย (Thai)
Български (Bulgarian)
Čeština (Czech)
Dansk (Danish)
Deutsch (German)
Español - España (Spanish - Spain)
Español - Latinoamérica (Spanish - Latin America)
Ελληνικά (Greek)
Français (French)
Italiano (Italian)
Bahasa Indonesia (Indonesian)
Magyar (Hungarian)
Nederlands (Dutch)
Norsk (Norwegian)
Polski (Polish)
Português (Portuguese - Portugal)
Português - Brasil (Portuguese - Brazil)
Română (Romanian)
Русский (Russian)
Suomi (Finnish)
Svenska (Swedish)
Türkçe (Turkish)
Tiếng Việt (Vietnamese)
Українська (Ukrainian)
Report a translation problem
Hello GetRippedInHalf!
I'm sorry to hear you're having sudden sound issues, we'd be more than happy to work towards getting things back up and running as normal with you!
Can you please confirm the following;
- Your audio output device (headset model, speakers, etc)
- Are there any changes when using a different output device?
- Have you tried verifying the game's files[ubi.li]?
- Is your Windows Default Output Sound[support.microsoft.com] device your current in-game device?
Thank you!
- Ubisoft Support
Hey there.
Sorry to hear the issue has persisted. Would you be able to submit your system files to us on a support case please?
You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.
After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:
MSInfo[support.ubisoft.com]
DxDiag[support.ubisoft.com]
Thanks.
- Ubisoft Support