How long does it take for Ubisoft Support to respond?

[George Costanza]

I've been waiting weeks now, wtf??

[Glennard]

what was your ticket about?

[George Costanza]

Well, i wanted to buy the Year 2 Edition, but Paysafecard does not allow me to combine Paysafecards above 30€( i bought a 20€ and another 20€ paysafecard).
There was no way for me to pay the 35€ with the 40€ of Paysafecards.
So i bought myself the standard edition for 20€, because i tough i could upgrade it for 15€ to the year 2 Edition.
But that is not possible, thats why i asked if they could manually upgrade it and i would pay 15€ more which i planned for this game anyway.

Sorry for my english.

[Glennard]

Αναρτήθηκε αρχικά από Yen'Fay:

Well, i wanted to buy the Year 2 Edition, but Paysafecard does not allow me to combine Paysafecards above 30€( i bought a 20€ and another 20€ paysafecard).
There was no way for me to pay the 35€ with the 40€ of Paysafecards.
So i bought myself the standard edition for 20€, because i tough i could upgrade it for 15€ to the year 2 Edition.
But that is not possible, thats why i asked if they could manually upgrade it and i would pay 15€ more which i planned for this game anyway.

Sorry for my english.

they wont let you upgrade it, youd have to remove it from your account and pay the full price for it

[George Costanza]

Which is kind of stupid, anyway this does not answer my question.
How long does it usually take for them to finally respond?

[explosivx3]

Αναρτήθηκε αρχικά από Yen'Fay:

Which is kind of stupid, anyway this does not answer my question.
How long does it usually take for them to finally respond?

It certainly doesn't take weeks so no one can answer that, it took hours for me to get help on facebook, create a new ticket.

[Glennard]

Αναρτήθηκε αρχικά από Yen'Fay:

Which is kind of stupid, anyway this does not answer my question.
How long does it usually take for them to finally respond?

for this, they probably wont

[Shikikan]

Αναρτήθηκε αρχικά από Yen'Fay:

I've been waiting weeks now, wtf??

About a day maybe less

[Panic Fire]

Tickets - hours to days. (holidays such as xmas compound this because support staff isn't working)

Live Support - minutes (to solve the issue outright, not just how long it takes them to respond)

[Thorstorm]

I had a ticket for a serious tech issue that many players have... it's been 2 weeks still no answer.

[George Costanza]

Αναρτήθηκε αρχικά από joFer:

Αναρτήθηκε αρχικά από Yen'Fay:

Which is kind of stupid, anyway this does not answer my question.
How long does it usually take for them to finally respond?

It certainly doesn't take weeks so no one can answer that, it took hours for me to get help on facebook, create a new ticket.

Did you contact them trough Facebook? If yes. How? I would rather try this than to write another Ticket.