This Frontier Account does not own Elite Dangerous, Enter 25 Digit code to redeem

[WhiteBoar]

Ok so the game now pushes you away.

[Beth]

Got the same issue, could not log into my account

[AJ24]

Judging by what I've seen on Twitter, it's very hit and miss - some people are getting in through persistence, others not so much...

[Sighman]

I just kept running the launcher over and over, finally got in.

[Sighman]

BTW I don't think this is down to Frontier. Another game I play also couldn't authenticate with Steam until I retried that a few times.

[Dolphin Bottlenose]

I am in the game right now. But I used an email/password login, not Steam login. And it took the game about 40 seconds to accept it (it was a hourglass waiting, not repeated attempts).

Probably, Frontier servers are busy right now, and Steam login timeouts before it is accepted.

[Yoghurt shot]

Originally posted by Dolphin Bottlenose:

I am in the game right now. But I used an email/password login, not Steam login. And it took the game about 40 seconds to accept it (it was a hourglass waiting, not repeated attempts).

Probably, Frontier servers are busy right now, and Steam login timeouts before it is accepted.

They need to add complete single player mode, if their servers are dying.

[Dolphin Bottlenose]

Originally posted by Cthulho:

They need to add complete single player mode, if their servers are dying.

Their servers are not dying. They host their game servers on Amazon AWS.

Networking problems do happen, even to biggest backbones. It doesn't mean that those servers are dying.

[JG1_Dobratz]

elites back up n running

[Sighman]

Originally posted by Cthulho:

Originally posted by Dolphin Bottlenose:

I am in the game right now. But I used an email/password login, not Steam login. And it took the game about 40 seconds to accept it (it was a hourglass waiting, not repeated attempts).

Probably, Frontier servers are busy right now, and Steam login timeouts before it is accepted.

They need to add complete single player mode, if their servers are dying.

As I mentioned in my most recent post, another online game I play which requires steam authentication was also having issues.

[Dolphin Bottlenose]

Originally posted by Sighman:

Originally posted by Cthulho:

They need to add complete single player mode, if their servers are dying.

As I mentioned in my most recent post, another online game I play which requires steam authentication was also having issues.

That game also needs to add a complete single player mode - its servers are also dying. ;)

[Yoghurt shot]

Originally posted by Dolphin Bottlenose:

Originally posted by Sighman:

As I mentioned in my most recent post, another online game I play which requires steam authentication was also having issues.

That game also needs to add a complete single player mode - its servers are also dying. ;)

this

[Agony_Aunt]

Originally posted by Sighman:

And me. 7800+ hours on the game, and it says I don't own it.

Probably an issue with the authentication servers. I'll keep retrying.

Gotta love modern gaming. Back in the day we only had to worry about the tape player chewing up a cassette.

Not quite. Remember the original Elite (on BBC IIRC) with the lenslok? If you lost the thingy then you couldn't decode the text.

[funkynutz]

Originally posted by Agony_Aunt:

Not quite. Remember the original Elite (on BBC IIRC) with the lenslok? If you lost the thingy then you couldn't decode the text.

I remember those daft decoder things, and the ones that used the game manuals... "Enter the 2nd letter of 4th word of the 2nd paragraph on page 17".

Originally posted by harbinger:

+1

Get it together Frontier

Not Frontier... It's Steams authentication servers that are the problem. It's been quite a frequent problem recently, and not just in this game. It's also not happening on the Epic version.

[STRELOK]

It looks is a hit or miss. Open launcher, gives not linked message, close it. Wait a little, open it again and it works as normal. Yesterday needed a few more attempts.

[Frontier Luna]

Hi all.

The launcher will prompt for a key as a last resort when it's unable to detect any game access, which would suggest that it's either unable to see the link to Steam you have in place or to correctly utilise this to authenticate you.

If there's any kind of outage in communication between Steam and ourselves, the launcher can lose the ability to query Steam for your product access, at which time you'll run into the issue described. This can also happen on first launch after linking your accounts.

If you don't see a 'Log in with Steam' button on the launcher when it loads, you may sometimes just need to fully restart your Steam client to correct this.

If this issue is persisting for anyone, feel free to get in touch via support ticket:

https://customersupport.frontier.co.uk/hc/en-us