Login failure on first start

[Çükümber Götelek]

Did every step people said 100 times already, yes i contacted the support already too. But i recieved a complete joke message from the support instead of trying to understand what is the problem and why it is.

That ♥♥♥♥ is completely nonsense. You guys have completely fked up system with the launcher and account wise all the linkings, creating some bs, recieving key nonse and providing steam bill etc etc.

Instead of forwarding a drafted message that instructs me what should i "possibly" do without checking the what problem is nothing but people get outrage.

I have a SIMPLE QUESTION. How can i contact an actual support who can provides REAL help instead of getting a drafted message once every two days?

[Planewalker]

If you bought from 3rd party there are no guarantees.
-humble bundle is the only licensed reseller.
Steam version stopped using keys in 2019.

That out of the way, here is how a normal installation from steam goes:
1. Install the game
2. Create account
3. Link with steam
4. Restart steam
5. Click "Login with steam" on launcher.


Take note that the game only supports one account per copy.

Elite was not always on steam and like a ton of other MMOs it has it's own launcher.

The details on how to contact support are here on this very forum in the first pinned post.


cheers

[Çükümber Götelek]

Bought it from steam store. Already done account and linking. Launcher even says "this steam account is linked frontier account". It always ends up with orange "logging in" box with logging failure.

No antivirus protection, no proxy, no custom dns server, no windows defender. Windows and graphics are up to date. C++ already installed but i even tried to download og launcher from frontier and executed C++ downloads. Downloaded game with its own launcher (not steam) logged in and same result; failed to log in.

I told the very same to a frontier support, sent my log file with steam purchase. After 2 days i got the draft message that suggests what i already did. I asked them to check account-side of the issue cuz i believe i did everything suggested to anyone before. Now i have to wait 2 more days to someone actually "reads" what customer is actually saying instead of sending random drafts. If im lucky...

[Planewalker]

If you've played the game before, the original email is the only one that'll work.
-this is only meant as an fyi to be thorough btw.

They just got back from the holidays and i know answer times were long before christmas, so it can unfortunately take a while to get a proper answer.

I think i saw an issue very like yours before, so i will see if i can find the specific post.
Oh, yea if you're on wireless make sure to use the 5GHz band, not 2.4GHz.

Another last option is to click "Log out" on top left of the launcher, and then make sure to only input the code once when logging back in. -steam needs to be restarted right after.


I know it's not much so i can only say i sympathise and it is unfortunately a really weird issue that is seen from time to time. -it's also why i still haven't found the exact solution.


cheers

[Çükümber Götelek]

- I did not play the game before. It's first time installation the game and creating an account on frontier

- I was really using 2.4 GHz. Switched to 5 GHz band and restarted steam after 10 mins, nothing changed. Still recieving login failure.

- Tried log out trick couple times with restarting but it just logs in. Not asking the code or anything anymore. Not worked again. Failure continues.

Personally i convinced myself into somekind of account issue. Because earlier i wanted to try account unlink-link trick eachother to see if it works. When i log in on the website there is a section about "3rd party links" or something like that. But in my profile there's nothing about that section. Couldn't see the steam link over there, i mean i see basically nothing, empty.

[Planewalker]

It is under "Partner links", not 3rd party IIRC.

There are two more almost archaic options i found while looking through old posts: one is to make sure system time is set correct, and the other is to change language on the launcher.

Last option is to try to reset the router however idk if that is an option for you.
-when running wireless, 5Ghz can often prevent COLOUR:SHIPNAME errors btw.

There were a few that got it to work by reinstalling windows however i do not recommend it.

[Çükümber Götelek]

System time is one of the devs suggestions, already done.

I will not reset my router or windows. If the support say that my account looks fine and i still have that issue, i just refund.

[Planewalker]

One last thing is i remember there can be issues with IPv6 or VPN in that it requires enabling or disabling depending on your network configuration.

If you can enable UPNP or NAT protocols on your router that is another option.

[Çükümber Götelek]

i just don't care man. Just waiting for the support response and im done with those lazy coding, incompetent support team. If they cannot fix it, just refund and move on.

Thanks to your all kindness and trying to help. I really do. But it's literally impossible to fix something with those "support" guys. It's just waste of 3 days for me, nothing more.

[Planewalker]

The game or dlc was not gifted to you by any chance?

[Çükümber Götelek]

Nope, i bought deluxe edition from steam store

[dX.]

It's definately an account issue. To test it i linked my steam account to a geforce now account. GFN authorized all compatible games in my library but Elite itself. Acting like there is no Elite Dangerous.

Let's see our supreme support team can solve it.

Edit; Tbh GFN side could be extremely bugged too. It might be another bug about GFN itself rather than my own. What a clown fiesta...

[Çükümber Götelek]

THANK YOU VERY MUCH IKAROS. IT'S FIXED.

[Planewalker]

Originally posted by Çükümber Götelek:

THANK YOU VERY MUCH IKAROS. IT'S FIXED.

Bruh. -what was the solution? xD

[Çükümber Götelek]

My dumbass ISP filtering some services under the name of "family protection protocol". And it seems Elite servers was one of them...

[Cosmicat]

I had a similar problem too, went round and round with support, did all the things they suggested, finally did a n inplace update to windows, and got in, but it didn't last. I can't gt into the game anymore. It's something to do with Windows, probably some update that breaks things. This is the only game I have problems with.

I'd like to know what the solution was too.