Unable to connect

[Marau]

I'm always receiving "Connection status : Client access denied. Please verify your internet connection and try later".
Since my connection is OK, what could be the problem???

[Arabin]

It could be many things from conflicting applications to incorrectly configured ports, but the best place to start is with the appropriate support team.

If you are seeing that in Steam, reach out to Steam Support.

If you are seeing that in the Elite Dangerous Launcher, contact Frontier Support.

[Planewalker]

Launcher or ingame?

IF ingame: Ingame - Options - Network - Network Connector <- make sure it's the right one.

IF launcher: super old issue that may have to do with .net missing updates and it is best to contact support.


cheers

[Frontier_Ikaros]

Hey CMDR,
Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.
- Ikaros

[GinjaNinja]

Did you get a fix for this? I'm currently facing the same problem.

[Frontier Luna]

Hi there. If you see a 'client access denied' message alongside your authentication error then it's actually not a connection issue. This indicates that the account you're logging in does not have the required game access.
Most commonly this occurs as a result of having your Steam account linked to a different Frontier account than that against which your game key was redeemed.
Your best bet is to raise a support request so we can take a look.
https://customersupport.frontier.co.uk/hc/en-us

[ArtecK]

Good afternoon. I ran into a similar problem, I can't connect to the game for the second day. I can't switch to https://customersupport .frontier.co.uk/hc/en-us/categories/4404016831378-Elite-Dangerous -, since it does not allow any browser. Please help me solve the problem.

[Dolphin Bottlenose]

Originally posted by ArtecK:

Good afternoon. I ran into a similar problem, I can't connect to the game for the second day. I can't switch to https://customersupport .frontier.co.uk/hc/en-us/categories/4404016831378-Elite-Dangerous -, since it does not allow any browser. Please help me solve the problem. account [e-mail]

If you can't connect to their web site, then the problem might be not with the game, but with the connectivity, in general. And the culprit could be your country's communications controlling agency (Roskomnadzor) issuing the blocking left and right.

Try to use a working VPN and see if it will fix the issue.

[ArtecK]

Originally posted by Dolphin Bottlenose:

Originally posted by ArtecK:

Good afternoon. I ran into a similar problem, I can't connect to the game for the second day. I can't switch to https://customersupport .frontier.co.uk/hc/en-us/categories/4404016831378-Elite-Dangerous -, since it does not allow any browser. Please help me solve the problem. account [e-mail]

If you can't connect to their web site, then the problem might be not with the game, but with the connectivity, in general. And the culprit could be your country's communications controlling agency (Roskomnadzor) issuing the blocking left and right.

Try to use a working VPN and see if it will fix the issue.

VPN didn't help

[funkynutz]

Originally posted by ArtecK:

Good afternoon. I ran into a similar problem, I can't connect to the game for the second day. I can't switch to https://customersupport .frontier.co.uk/hc/en-us/categories/4404016831378-Elite-Dangerous -, since it does not allow any browser. Please help me solve the problem. account <REMOVED>@gmail.com

That link won't work anyway. There's not supposed to be a space in it... All it does is "https://customersupport" which is useless. Everything after the space gets ignored.

Try this one:

https://customersupport.frontier.co.uk/hc/en-us/categories/4404016831378-Elite-Dangerous-

If that doesn't work, you're having some weird network issues.

And unless you want to be bombarded with tons of spam, remove your email adress from the post.