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https://forums.frontier.co.uk/showthread.php?t=167534
this might help. other than that maybe contact frontier support
I had that problem too.
If anyone still have it, I contacted Frontier and got the response below.
Nothing that people suggested worked for me, except the item 5 of the list below. And this e-mail from Frontier is the only place I ever saw this suggestion.
So I bring it here in hope that this might help someone.
______________________________________________________________________
Please try the following steps as these should resolve most of the common issues encountered with the launcher.
1- Restart your computer - Please restart after the launcher is installed and before you run it. This is a key part of the installation process so please try again after restarting your PC.
2- Check your .Net version - Please try installing the latest versions of .Net 3.5 and 4.5 from Microsoft, which can be found here and here. Can you also make sure that the "Turn Windows features on or off" page has both entries under Microsoft .net Framework 3.5.1 unticked.
3- Check for 3rd party monitoring programs - If you are running any 3rd party hardware monitoring software or graphics card companion programs such as EVGA Precision, Raptr, Lucid Virtu MVP, Nvidia Experience or AMD Gaming Evolved, please try closing them and then try running the launcher. These programs can usually be found with an icon running in the System Tray (lower right of the screen). Please also try closing down any other non-essential programs running to rule these out.
4- Check for corrupted files - If the steps above fail to solve the issue, please try the steps in this Microsoft article to rule out the chance you have any corrupted files affecting the launcher: http://support.microsoft.com/KB/929833 Please note that the scan process may take a while, so please only run this at a time when you won't be needing to use the computer for a while.
5- Change EDLaunch.exe.config - On C:\Program Files (x86)\Frontier\EDLaunch you will find a file named EDLaunch.exe.config. Firstly, make a backup this file by copying it to another location such as your desktop. After that open the EDLaunch.exe.config file with a text editor such as Notepad. You'll see a line with something similar to: < supportedRuntime version="v2.0.50727" /> Simply delete this line and leave the line underneath that states "v4.0" instead, save the file and run the launcher again.
As a last resort please follow the steps below:
- Uninstall the launcher from your computer
- Remove (delete) any left over files from where the launcher was installed. This will mean you may have to download all game files again.
- If "C:\Program Files (x86)\Frontier\EDLaunch" exists - Delete it
- If "C:\Users\AppData\Local\Frontier_Developments\Products" exists - Delete it. Appdata is a hidden folder by default, so to access it you will have to copy the file path into file explorer or enable "Show hidden files and folders" in the System Control Panel -> Folder Options
- Install the Launcher to a non-program files location
- For Example "C:\Games\EliteDangerous"
- Do NOT run the launcher at the end of the install process. Untick the checkmark that asks you if you would like to and close the installation.
- Launch the launcher but NOT as administrator
- Download game and try again
<supportedRuntime version="v2.0.50727"/>
<supportedRuntime version="v4.0"/>
to:
<supportedRuntime version="v4.0"/>
<supportedRuntime version="v2.0.50727"/>
In the EDLaunchexe.config file to solve my issue.
5- Change EDLaunch.exe.config - On C:\Program Files (x86)\Frontier\EDLaunch you will find a file named EDLaunch.exe.config. Firstly, make a backup this file by copying it to another location such as your desktop. After that open the EDLaunch.exe.config file with a text editor such as Notepad. You'll see a line with something similar to: < supportedRuntime version="v2.0.50727" /> Simply delete this line and leave the line underneath that states "v4.0" instead, save the file and run the launcher again.
In my case the problem was the same, then I tried going into the installation folder and running the EDLaunch.exe as administrator, when I hit play then it showed me that I was missing a DLL, MSVCP140.dll
*** FIX ***
Install Microsoft Visual C++ 2015 Redistributable Update 3 RC here >> https://www.microsoft.com/en-US/download/details.aspx?id=52685