Get kicked when staring game because "Login Lost"

[Anti]

I can log in to Frontier via my Steam account, but when I click play in the launcher and after the game has prepared shaders and planets, it kicks me because "Login Lost". Any fix for this? Is it maybe because I may perhaps have another Frontier account that I used many years ago? Can't remember if I signed up to Frontier then, and don't remember which email I used if I signed up. But I now manage to sign in to the launcher, with my new email account, so strange that login gets lost after that. Never seen any other game do this,

[funkynutz]

Yeah you need to use your original account. Get in ouch with support if you can't remember the login info for it.

[Sighman]

Originally posted by Anti:

I can log in to Frontier via my Steam account, but when I click play in the launcher and after the game has prepared shaders and planets, it kicks me because "Login Lost". Any fix for this? Is it maybe because I may perhaps have another Frontier account that I used many years ago? Can't remember if I signed up to Frontier then, and don't remember which email I used if I signed up. But I now manage to sign in to the launcher, with my new email account, so strange that login gets lost after that. Never seen any other game do this,

When you run the launcher you should see 'Sign in With Steam' in a big button.

If you see a Log in to your account instead, you need to (re)connect your steam account to a frontier account. (Or if you've played just fine recently, restart the steam client.)

[Anti]

It says: failed to communicate with the authentication server.

Have logged in via the Steam button when starting the launcher. Then clicked on the large Play button in the launcher, and the game begins to prepare shaders and planets, but right afterwards I get the above error message. Have restarted Steam, but no luck.

[Sighman]

Originally posted by Anti:

It says: failed to communicate with the authentication server.

Have logged in via the Steam button when starting the launcher. Then clicked on the large Play button in the launcher, and the game begins to prepare shaders and planets, but right afterwards I get the above error message. Have restarted Steam, but no luck.

Top left of the launcher window, does it show 'Connected As' with your name?

Bottom left, does it show Server Status: Good in white text?

[Anti]

Yes, to both.

I have also tried to login directly via my email, and then provided a pass code sent to my email, but again it happens that I get kicked after the game prepares shaders and planets. It fails to communicate with the authentication server.

[Sighman]

Originally posted by Anti:

Yes, to both.

I have also tried to login directly via my email, and then provided a pass code sent to my email, but again it happens that I get kicked after the game prepares shaders and planets. It fails to communicate with the authentication server.

Is this after you've clicked Continue in the game?

If so, before you do that go into Options then Networking and check which network adaptor it's trying to use.

You can also look in steamapps\common\Elite Dangerous\Products\elite-dangerous-odyssey-64\Logs

Very early in the latest file it might show error messages.

Another thing to check is AV software which blocks internet traffic, or the windows firewall itself.

[Anti]

Get kicked right after the splash screen, before getting to the menu screen with Options. It says my account is currently not available...

[Sighman]

Originally posted by Anti:

Get kicked right after the splash screen, before getting to the menu screen with Options. It says my account is currently not available...

I would sign into your Frontier account. If you can't do that, try password recovery on their site so it emails you to whichever account you used.

Once you log in there, unlink and relink your steam account.

There must be some kind of link already if the launcher shows your name top left though.

[Anti]

I manage to remember to my original email, so logged in with that. Works now. But wonder if the name of my Frontier account will show up in the game? Don't like the name I signed up with to be in the game, since it's weird, not RPG, so nice if I can change it to something that fits the game, if it shows up in the game that is.

[Planewalker]

As with losing millions worth of data, you might get a single "this time".
-you need to contact support in order to do that however.

First pinned post on the "Bugs & Issues" subforum here.

[Sighman]

Originally posted by Anti:

I manage to remember to my original email, so logged in with that. Works now. But wonder if the name of my Frontier account will show up in the game? Don't like the name I signed up with to be in the game, since it's weird, not RPG, so nice if I can change it to something that fits the game, if it shows up in the game that is.

Your frontier name and commander name are separate.

[Anti]

Ok, thanks :)

[funkynutz]

Originally posted by Anti:

It says: failed to communicate with the authentication server.

Have logged in via the Steam button when starting the launcher. Then clicked on the large Play button in the launcher, and the game begins to prepare shaders and planets, but right afterwards I get the above error message. Have restarted Steam, but no luck.

As PW points out above, you can get them to do it as one off.

On the other hand, if you're willing (or even wanting) to start from scratch if you reset your save you can choose a new name I think...