d3d device was removed due to dxgi_error_device_removed

[Seohn]

I'm getting a d3d device was removed due to dxgi_error_device_removed error that crashes my game. Sometimes it's when I am running the game normally and sometimes its when I run it in big picture mode. Either way it causes the game to crash entirely. Does anyone have any suggestions that does not involve "updating" my Nvidia GTX 970 drivers. I've tried that already.

[Agony_Aunt]

Sounds like a bad one. Suggest you raise a ticket with FD support.

[Laurreth]

Make sure your graphics drivers are up to date, that your card isn't overclocked (especially if it's an EVGA card, those had massive issues in the past, not sure if those got fixed), and that it isn't overheating.

[Seohn]

It is not overheating. That much I am certain. I've been monitoring my tempuraters lately after I overclocked my CPU. I've not had this issue with any other games. It is a rare problem for me. I've seen it maybe 2 or 3 times in games in the past decade. I play games like GTA 5 with no issues and it pushes my video card even harder than this game does. (I like my settings maxed.)

If memory serves me correctly I had a similar issue with the game Starpoint Gemini 2. I recall turning off certain shaders to help prevent the problem. But it degraded the look of the game. So I hadn't played it much to test that fixed properly. But again it has been a very long time since I have had this issue so I don't recall exactly what I did. Plus I didn't play the game very much as the problem discouraged me from wanting to play it since I had to turn down the graphics to keep it from crashing despite my having a Nvidia GTX 970 which should be able to run it with no issues.

I usually keep the drivers up to date and prefer to clean install them. I'm still getting this problem even after I removed the precision X software and set my video card to run at its default settings.

I'm going to test turning off a few ingame graphic settings in hopes I can at least play this game. However these crashes will definitely drive me away if I can't resolve them for this game and if it degrades the look of the game being forced to run the game at lower graphical settings than I can't say I'll continue to play for very long.

I would hate to play have to play this at less than ideal video settings. I didn't build my PC to run games with lower end settings. I prefer max settings. Plus it is not like I'm running 4k so there are very few games I get less than 30 fps for at max. Even GTA 5 averages 40 fps and thats with only a couple settings turned down that appear to have no visual difference and only impacts the fps.

[Seohn]

I created a ticket on their website. I hope they can assist me with this issue. Updating the drivers didn't help so now I'm going to try other things in hopes to resolve it myself until that contact my ticket.

[Seohn]

A file has failed to load after multiple attempts as DIrect3D Cannot lock a Buffer. Its a new error I am getting along with the D3D Device was removed to DXGI_ERROR_DEVICE_REMOVED. error I am getting. Its gotten worse now. The past few days I would only see the error after a couple hours of play. Now its only a few minutes in and it crashes.

[Morgan Bateson]

Did you ever find a way to fix it ? Because it seems that this has something to do with Windows Anniversary update. I'm not sure yet, but in any way I'm experiencing the very same issue now and hope someone found a fix yet.

[Seohn]

It has not crashed as often. But it has been a while since I have played it. I did notice that it crashed a lot less when I didn't have any browser windows open in the background. Especially youtube livestream webspage. This may be unralated though. It just seemed to crash noticably less when I made that change.

[ASMR gaming]

the windows 10 update was it ?

[Morgan Bateson]

To me it seems MSI Afterburner was playing a part in this. If you should have this installed, try uninstalling it.

It does however seem related with the new Windows Anniversary update. So I'm guessing that update doesn't play nice with Afterburner.

On a side note, any of you tried Elite with Steam Controller without big picture? (Properties in game library also unchecking Steam overlay)

I've tried but the menu I can use with the controller in the game itself it won't work.

[Morgan Bateson]

In case anyone stumbles on this post looking for a solution why they get this error I'll update on this.

Seems that right about when Big Picture crashes, the Nvidia service also crashes. The root of the problem is definitely Windows 10 Anniversary update.

Since Nvidia crashes, and quickly recovers, the game itself does not crash (nor any of the other games I play that don't use Big Picture). But Big Picture seems unable to cope with this event and crashes.

Because indeed the device was removed. For just a sec.

Solution will come when Nvidia solves this issue, or Windows fixes the reason why Nvidia crashes or when Big Picture updates to wait a bit longer for Nvidia to recover.

[Morgan Bateson]

I've been in contact with both Nvidia and Steam on this.

This seems the solution for now:

Go to Nvidia control panel and create a profile for:
steam.exe
Steamservice.exe
Steamoverlayui.exe

Make them force to use Nvidia GPU.

Set these options on all three and apply:

• Power management mode - Prefer maximum performance
• Threaded optimization - ON
• Triple buffering - Off
• Vertical Sync - Off

After applying make sure all three have these options.

Close Nvidia control panel

Right click desktop choose "refresh"