Can't find CD key

[Skullcrushinfart]

Hey all, so I was recently gifted this game but I haven't been able to actually play it. Anytime I try to login it tells me I need to verify a key or something along those lines. Only problem is is that I can't find my key. When I try launching the game from steam it'll pull up the frontier launcher but I can't go any further than that. I've tried looking around on steam but there is no option to view the CD key, I don't know if I'm missing something here but any help would be appreciated. If you need any more information just let me know.

[Wolf]

have you tried loging into the launcher with the "login with steam id" option?

[Skullcrushinfart]

Originally posted by wolf:

have you tried loging into the launcher with the "login with steam id" option?

I've looked around and haven't been able to find that option, only the regular "login" option.

[MrUp]

you'll find answer to this on this page: https://support.frontier.co.uk/kb/
Look in PC/Technical Support - I think it's there

[Skullcrushinfart]

Originally posted by Slicing Knife:

you'll find answer to this on this page: https://support.frontier.co.uk/kb/
Look in PC/Technical Support - I think it's there

I'll take a look, thanks!

[Phoenix]

As with all other steam games they come with them, you can view Elite's CD-Key by right-clicking on the game in your library.

[Skullcrushinfart]

Originally posted by Slicing Knife:

you'll find answer to this on this page: https://support.frontier.co.uk/kb/
Look in PC/Technical Support - I think it's there

Looking through the technical support section I wasn't able to find anything about not having a CD key.

[Skullcrushinfart]

Originally posted by Phoenix:

As with all other steam games they come with them, you can view Elite's CD-Key by right-clicking on the game in your library.

Problem is is that it doesn't pop up anywhere, I've taken some screenshots of what I see.

https://prnt.sc/o8ft9w This screenshot is of Elite Dangerous, there's no option to view a CD key anywhere.


https://prnt.sc/o8ftmf This one here is of Gta 5, You can see on the right side of steam I can view the CD key as well as when I right click it.

[Operander]

Originally posted by Skullcrushinfart:

Originally posted by Phoenix:

As with all other steam games they come with them, you can view Elite's CD-Key by right-clicking on the game in your library.

Problem is is that it doesn't pop up anywhere, I've taken some screenshots of what I see.

https://prnt.sc/o8ft9w This screenshot is of Elite Dangerous, there's no option to view a CD key anywhere.


https://prnt.sc/o8ftmf This one here is of Gta 5, You can see on the right side of steam I can view the CD key as well as when I right click it.

I would contact Frontier Support and send an email along with a screenshot of the gift purchase in your transaction history - even though it's a gift it should still be listed there in account details or whatnot.

On a side note, sorry for the trouble, and I hope that once you play you enjoy it as much as we do.

[Skullcrushinfart]

Originally posted by RossPlay:

Originally posted by Skullcrushinfart:

Problem is is that it doesn't pop up anywhere, I've taken some screenshots of what I see.

https://prnt.sc/o8ft9w This screenshot is of Elite Dangerous, there's no option to view a CD key anywhere.


https://prnt.sc/o8ftmf This one here is of Gta 5, You can see on the right side of steam I can view the CD key as well as when I right click it.

I would contact Frontier Support and send an email along with a screenshot of the gift purchase in your transaction history - even though it's a gift it should still be listed there in account details or whatnot.

On a side note, sorry for the trouble, and I hope that once you play you enjoy it as much as we do.

Alright, will do. Thanks for the help man, I appreciate it!

[Operander]

OH! And heads up - take a screenshot of the licences and CD keys section as well, they might need that too

[Skullcrushinfart]

Originally posted by RossPlay:

OH! And heads up - take a screenshot of the licences and CD keys section as well, they might need that too

Probably a stupid question, but where do I get to those?

[Skullcrushinfart]

So taking a look at the purchase from steam support it says that I was gifted a non-key version.
http://prntscr.com/o8gaks Screenshot there

Taking a look at the version that was gifted it says that it includes the base game as well as DLC from what I understand. I don't know why they would sell the game including DLC but not include the key in order to play it.

[Operander]

Originally posted by Skullcrushinfart:

Originally posted by RossPlay:

OH! And heads up - take a screenshot of the licences and CD keys section as well, they might need that too

Probably a stupid question, but where do I get to those?

Top left corner: Steam>Settings
New window should open. Account>View Account Details (in upper right corner).

From there, the window should change and you will be able to see the hyperlink that says "View licences and product key activations". It should be listed there somewhere.

EDIT: Too late lol

[Operander]

Have you registered with frontier in the launcher? If so you may need to link your Steam Account to the launcher for them to see you own it.

[Skullcrushinfart]

Originally posted by RossPlay:

Have you registered with frontier in the launcher? If so you may need to link your Steam Account to the launcher for them to see you own it.

When I start the launcher it doesn't give me an option to log in through steam like I've seen some people saying to do. I'm not even able to log into my account through the launcher, but I can do it through my browser.