[HELP] Can't Run 64-bit or Horizons

[Invader Zim]

Reposting what I posted on redit:

Hi guys! I am currently having a problem running 64-bit and Horizons. I just got the game this weekend and if there is an obvious info I did not know, apologies.

I already googled this and tried most of the solutions I found. Still, 64-bit won't run. I already sent a ticket but I don't want to wait 48hrs to play the game.

What I have tried:
Reinstalling ED - all of it. (I have the steam version)
Reinstalling MS Visual C++ ( 2010 and 2012 in the game files)
Disabling my AV (I use Windows defender)
Running as admin
Verify files thru Steam
Verify files thru ED launcher (complains of a manifest error. 404. Server not found or something like that. Possibly the update servers are down?)
Running without the launcher (game launches this way but wants me to run thru launcher then shuts down)
Adding the entire game directory to AV exception
Running it while in safe mode.

Interestingly enough, it ran 64 bit the first time but never again. 32 bit runs fine.

Any Ideas? Help?
TIA

[KOOLLAYDTAC]

Did you try resetting the graphics and resolution on your game and toggle from window mode to fullscreen or vice versa by chance? Also are your drivers up to date?

[QuadAlert]

I have recently purchased Elite Dangerous from Steam, and installed both Steam and Elite Dangerous successfully. After the files for downloaded, it installed the necessary MS libraries, and registered the game. In the Launcher, I've got a selection of options as follows:

ELITE DANGEROUS: HORIZONS [64-BIT]
ELITE DANGEROUS [64-BIT]
ELITE DANGEROUS: ARENA [64-BIT]
SINGLE PLAYER COMBAT TRAINING

Since the game is new, I press on ELITE DANGEROUS [64-BIT] and after a couple of seconds, a black screen appears. After a couple of seconds, it gets back to the desktop, with 'Crash Reporter' stating that 'EliteDangerous64.exe' has encountered a problem that it cannot continue from.

I have tried numerous solutions, including installing the game on another Windows 10 (1809) - whereas this one is Windows 10 (1803}, I checked that uPnP is enabled in the router and also tried setting up a fixed IP on my machine and set port forwarding (https://portforward.com/technicolor/tg589vn/) - although my PS4 works fine with uPNP. I checked repaired/reinstalled all MS libraries (i.e.: MS VC++ 2010, 2012, 2013, 2017 both x86 & x64), .NET Framework 4 is there as well. I'm using the default WIndows 10's antivirus, and excluded the whole Steam folder. I have also tried disabling it, and also Windows firewall.

When I used port forwarding, I added the AppConfigLocal.xml to use port 5100, (the log bleow was a bit different:

============================================
Logs/netLog.190105003940.01.log (part 1)
2019-01-05 00:39 W. Europe Standard Time
============================================
{23:39:40GMT 0.058s} ClientBuild 3.3.1.501 EDH r190817 (win64)
{23:39:40GMT 0.162s} -> Added New Machine! RunID : 1
{23:39:40GMT 0.162s} New machine: 1 - Cipher is NULL
{23:39:40GMT 0.162s} machineId=0 numMachines=1 numFree=0 hwm=1

however still the same problem.

N.B. When I try SINGLE PLAYER COMBAT TRAINING it works fine, and the frustration builds up more knowing that I cannot play such a great game as I used to do when I was much younger playing Elite on the BBC Model B and Acorn Archimedes A440 computers.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------
Below is a dump from the Crash Report:

Microsoft (R) Windows Debugger Version 10.0.18303.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\xxxxxxx\AppData\Local\Temp\Frontier Developments\EliteDangerous\CrashDumps\20190105_173043_MiniDump.dmp]
Comment: '
<GameVersion>
Elite:Dangerous 3.3.1.501 EDH r190817 Final
</GameVersion>
'
Comment: '
<Netlog>
{16:30:24GMT 0.047s} ClientBuild 3.3.1.501 EDH r190817 (win64)
{16:30:26GMT 2.627s} GetPortMapping(57083) failed with code 714 (NoSuchEntryInArray)
{16:30:28GMT 4.418s} GetPortMapping(57083) External 111.111.111.111:57083 -> internal 192.168.111.103:57083 (0)
{16:30:30GMT 6.593s} watchdog: 16 2580 6796 30919
'
Comment: '
<ServerIslandRegister>
</ServerIslandRegister>
'
Comment: '
<NetworkDebugger>

<Sessions>

</Sessions>

<PointsOfFocus>

</PointsOfFocus>

</NetworkDebugger>
'
Comment: '
<ObjectTree>
<Object id="0000000100000000" role="Local" state="AwaitingReadyToGoLive" >
5.942 InitialiseNetworking 0
5.942 State = Constructing
5.947 State = AssigningVariables
5.947 GoLiveWhenReady(1)
6.548 State = AwaitRTGL
9.851 1/16 Component: 172 Reason: Waiting for interface IStellarForgeSkyboxMap on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 2/16 Component: 37 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 3/16 Component: 39 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 4/16 Component: 1005 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 5/16 Component: 1042 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 6/16 Component: 42 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 7/16 Component: 1093 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 8/16 Component: 1010 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 9/16 Component: 997 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 10/16 Component: 43 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 11/16 Component: 1003 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 12/16 Component: 226 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 13/16 Component: 1044 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 14/16 Component: 1045 Reason: MusicSystemRequestHelper is still waiting for the music system to be created.
9.851 15/16 Component: 1028 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
9.851 16/16 Component: 907 Reason: Waiting for interface IGalacticRegion on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
15.794 1/10 Component: 79 Reason: <unspecified>
15.794 2/10 Component: 77 Reason: <unspecified>
15.794 3/10 Component: 80 Reason: <unspecified>
15.794 4/10 Component: 144 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
15.794 5/10 Component: 1 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
15.794 6/10 Component: 6 Reason: Waiting for overlay Win64\Global\Global (Loading)
15.794 7/10 Component: 1150 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
15.794 8/10 Component: 223 Reason: Waiting for interface IUserInterface on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
15.794 9/10 Component: 358 Reason: Waiting for interface IGalacticRegion on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
15.794 10/10 Component: 148 Reason: Waiting for interface IRenderingService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.211 1/16 Component: 172 Reason: Waiting for interface IStellarForgeSkyboxMap on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.211 2/16 Component: 37 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.211 3/16 Component: 39 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.211 4/16 Component: 1005 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.211 5/16 Component: 1042 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.211 6/16 Component: 42 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.211 7/16 Component: 1093 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.212 8/16 Component: 1010 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.212 9/16 Component: 997 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.212 10/16 Component: 43 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.212 11/16 Component: 1003 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.212 12/16 Component: 226 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.212 13/16 Component: 1044 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.212 14/16 Component: 1045 Reason: MusicSystemRequestHelper is still waiting for the music system to be created.
16.212 15/16 Component: 1028 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
16.212 16/16 Component: 907 Reason: Waiting for interface IGalacticRegion on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 1/15 Component: 172 Reason: Waiting for interface IStellarForgeSkyboxMap on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 2/15 Component: 37 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 3/15 Component: 39 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 4/15 Component: 1005 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 5/15 Component: 1042 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 6/15 Component: 42 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 7/15 Component: 1093 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 8/15 Component: 1010 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 9/15 Component: 997 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 10/15 Component: 43 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 11/15 Component: 1003 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 12/15 Component: 226 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 13/15 Component: 1044 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.103 14/15 Component: 1045 Reason: MusicSystemRequestHelper is still waiting for the music system to be created.
19.103 15/15 Component: 1028 Reason: Waiting for interface IAudioService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.104 1/6 Component: 144 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.104 2/6 Component: 1 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.104 3/6 Component: 6 Reason: Waiting for overlay Win64\Global\Particles (Loading)
19.104 4/6 Component: 1150 Reason: Waiting for interface IResourceService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.104 5/6 Component: 223 Reason: Waiting for interface IUserInterface on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
19.104 6/6 Component: 148 Reason: Waiting for interface IRenderingService on game object Obj=RootGameObject_0x0000000100000000 State=AwaitingReadyToGoLive
</Object>

</ObjectTree>
'
Comment: '
<ItemDatabaseLog>
7.016: StartLoading: Win64/Items/Effects/SupercruiseEffects/Data
7.016: StartLoading: Win64/Items/AIStates/Data
7.016: StartLoading: Win64/Items/GroupMembers/Data
7.016: StartLoading: Win64/Items/SkimmerGroups/Data
7.016: StartLoading: Win64/Items/Formations/Data
7.016: StartLoading: Win64/Items/GalaxyMapResources/Data
7.016: StartLoading: Win64/Items/Effects/ScanSignals/Data
7.017: StartLoading: Win64/Items_Horizons/PlanetSurfaceMaterials/Ice/Default/Data
7.017: StartLoading: Win64/Items_Horizons/PlanetSurfaceMaterials/Rock/Default/Data
7.017: StartLoading: Win64/Items_Horizons/PlanetSurfaceMaterials/Metal/Default/Data
7.017: StartLoading: Win64/Items/Effects/StarTexGen/Data
8.525: FinaliseLoading: Win64/Items/AIStates/Data
8.597: FinaliseLoading: Win64/Items/GroupMembers/Data
8.597: FinaliseLoading: Win64/Items/SkimmerGroups/Data
8.597: FinaliseLoading: Win64/Items/Formations/Data
8.597: FinaliseLoading: Win64/Items/Effects/ScanSignals/Data
8.684: FinaliseLoading: Win64/Items/Effects/SupercruiseEffects/Data
9.293: FinaliseLoading: Win64/Items_Horizons/PlanetSurfaceMaterials/Metal/Default/Data
9.368: FinaliseLoading: Win64/Items_Horizons/PlanetSurfaceMaterials/Ice/Default/Data
9.395: FinaliseLoading: Win64/Items_Horizons/PlanetSurfaceMaterials/Rock/Default/Data
13.741: FinaliseLoading: Win64/Items/Effects/StarTexGen/Data
16.045: FinaliseLoading: Win64/Items/GalaxyMapResources/Data
</ItemDatabaseLog>
'
Comment: '
<LocationManagerLog>
</LocationManagerLog>
'
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 17134 MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Debug session time: Sat Jan 5 17:31:10.000 2019 (UTC + 1:00)
System Uptime: not available
Process Uptime: 0 days 0:00:46.000
................................................................
.......................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1a8c.218c): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007fff`ae32c6f4 c3 ret

-----------------------------------------------------------------------------------------------------------------------------------------------------
Below is the EliteDangerous64.exe.watchdog.log generated:

Opened log file.
StartProcess
waiting for event...
Event triggered!
Exception occurred in ThreadID : 1180
StartProcess
Closed log file.

-----------------------------------------------------------------------------------------------------------------------------------------------------
Below is the netLog.190105152146.01.log generated:

============================================
Logs/netLog.190105152146.01.log (part 1)
2019-01-05 15:21 W. Europe Standard Time
============================================
{14:21:46GMT 0.048s} ClientBuild 3.3.1.501 EDH r190817 (win64)
{14:21:48GMT 2.507s} GetPortMapping(52857) failed with code 714 (NoSuchEntryInArray)
{14:21:50GMT 3.901s} GetPortMapping(52857) External 111.111.111.111:52857 -> internal 192.168.111.103:52857 (0)
{14:21:52GMT 6.645s} watchdog: 16 12792 6528 5715

[57]

@quadalert Tried setting the launguage to English in the launcher options?

[QuadAlert]

Thanks 57, yes I did, but to no luck. I have just installed a Windows 7 (64bit) machine, and am currently downloading ED from Steam, we'll see how it goes.

[Wolf]

Originally posted by quadalert:

Thanks 57, yes I did, but to no luck. I have just installed a Windows 7 (64bit) machine, and am currently downloading ED from Steam, we'll see how it goes.

make sure all the windows updates are complete before installing ed. you dont want to be running in circles due to a missing framework package or something :)

[57]

It's not the overclocked gpu thing causing it? Remember seeing threads where some had issues with clocked cards. Don't remember the actual error caused though so may not be relevant.

[Wolf]

Originally posted by 57:

It's not the overclocked gpu thing causing it? Remember seeing threads where some had issues with clocked cards. Don't remember the actual error caused though so may not be relevant.

i can confirm this is an issue with nvidia gpu's. my gtx 570 and 970 both crash the game if overclocked by more than 5% of the default. also some cards are sold overclocked and must be undeclocked from thier default.
i dont know if the asus cards have the same issue.

[QuadAlert]

Nothing overclocked, GPU and CPU left with default settings. One of the Windows 10 machine was fully updated with the latest updates, and built. Also latest update for the GPU card. Thanks!

[QuadAlert]

Just installed a fresh new Windows 7 (64bit) machine, with nothing installed except the nVidia drivers, MSVC libraries (as installed by the game) Steam and the game itself, and same happened, the ED 64bit will crash on startup launcher, while it's 32bit demo works perfectly.

============================================
Logs/netLog.190106010331.01.log (part 1)
2019-01-06 01:03 W. Europe Standard Time
============================================
{00:03:31GMT 0.224s} ClientBuild 3.3.1.501 EDH r190817 (win64)
{00:03:34GMT 3.009s} GetPortMapping(53620) failed with code 714 (NoSuchEntryInArray)
{00:03:36GMT 5.584s} GetPortMapping(53620) External ***.***.***.***:53620 -> internal ***.***.***.***:53620 (0)
{00:03:39GMT 7.900s} watchdog: 16 3556 1400 21396

I'm suspecting uPnP is not working as it should work by the game. Router's uPnP works perfectly for other games.

[Wolf]

Originally posted by quadalert:

Just installed a fresh new Windows 7 (64bit) machine, with nothing installed except the nVidia drivers, MSVC libraries (as installed by the game) Steam and the game itself, and same happened, the ED 64bit will crash on startup launcher, while it's 32bit demo works perfectly.

============================================
Logs/netLog.190106010331.01.log (part 1)
2019-01-06 01:03 W. Europe Standard Time
============================================
{00:03:31GMT 0.224s} ClientBuild 3.3.1.501 EDH r190817 (win64)
{00:03:34GMT 3.009s} GetPortMapping(53620) failed with code 714 (NoSuchEntryInArray)
{00:03:36GMT 5.584s} GetPortMapping(53620) External ***.***.***.***:53620 -> internal ***.***.***.***:53620 (0)
{00:03:39GMT 7.900s} watchdog: 16 3556 1400 21396

I'm suspecting uPnP is not working as it should work by the game. Router's uPnP works perfectly for other games.

maybe set your own specific port for elite in options

[QuadAlert]

Hi wolf, I tried setting up a different port as well. Today I tried a different connection as well, on a different ISP, but still failed. This has to be from a connection to the server, perhaps a subscription? I log in successfully with both Steam and Frontier. I submitted a ticket, however I bet I'll have to wait for any answer!!!