Game crashing. (Solved) Frontier support rocks!

[One Eye Jack]

This started yesterday. I say it's crashing but not completly crashing. The screen will go black a couple of times and then the game will be back. But my controls stop working and I can't hit escape to go the main menu. Essentially everyting is locked up as far as any control I have over the game. The game itself seems to be going on fine but I am stuck.

All I can do is control alt delete and close the game in the task manager.

This has now happened a couple of times while in a dog fight.........very bad time for this to happen.

Not sure where to go from here.

Suggestions on what to do first will be appreaciated.

[FalterXV TTV]

Im thinking this is along the lines of, a much needed driver update, a Bios update, or a Corupt File via Steam.
Normally, from my experience, if the game keeps CTD'ing or needing to be Task Quit, you had a Crash reporter, come up, but, you didnt close and or submit it, so it's still running in the background, making elite, crash, over and over.

Now, if it's an adjudication or connection error, in game, that's a problem with your Ram load and or Interwebs...

But if the controls and stuff, are getting wonky, and your game is freezing up, that sounds like 1 or 2 things.
A much needed update for your software,
and or
A much needed update for your software, plus a Re-verify for corrupt files.

Either way, i'd check that, and restart your PC while your at it.

[One Eye Jack]

Originally posted by Belial8915:

Im thinking this is along the lines of, a much needed driver update, a Bios update, or a Corupt File via Steam.
Normally, from my experience, if the game keeps CTD'ing or needing to be Task Quit, you had a Crash reporter, come up, but, you didnt close and or submit it, so it's still running in the background, making elite, crash, over and over.

Now, if it's an adjudication or connection error, in game, that's a problem with your Ram load and or Interwebs...

But if the controls and stuff, are getting wonky, and your game is freezing up, that sounds like 1 or 2 things.
A much needed update for your software,
and or
A much needed update for your software, plus a Re-verify for corrupt files.

Either way, i'd check that, and restart your PC while your at it.

I updated the video driver......actually thought that fixed it but no....another incident.

I will verify my game files in Steam and re-boot the machine. Hopefully that will do it.

Thanks.

[One Eye Jack]

Well Damnit! Did all that and it is still happening. I don't get it. GPU temps are fine too. Very wierd.

[Kev]

might try a system restore to a previous date when it was running fine, what a friend did on his when he was having troubles, just a suggestion.

[FalterXV TTV]

Yeah or you could have a corrupt Win 10 update, or a Corrupt Driver update.
A system restore (as above mentioned) or a Clean driver software update, may both be in order.

Sorry this is happening to you @astro

[One Eye Jack]

Originally posted by Kev:

might try a system restore to a previous date when it was running fine, what a friend did on his when he was having troubles, just a suggestion.

Man it's an almost new system. I really don't want to do that except as a last resort.

I did put in a trouble ticket with Frontier......maybe they can sort it out.

Frustrating......nice long weekend......lots of time to play......but.....no.....

[Nfected]

Originally posted by astroknott58:

Originally posted by Kev:

might try a system restore to a previous date when it was running fine, what a friend did on his when he was having troubles, just a suggestion.

Man it's an almost new system. I really don't want to do that except as a last resort.

I did put in a trouble ticket with Frontier......maybe they can sort it out.

Frustrating......nice long weekend......lots of time to play......but.....no.....

I have a relatively new system as well (we both have Ryzen CPUs if I remember correctly)

I've had issues with flickering lately too, but I don't lose controls

I'm suspecting it's something with Windows 10

[Kev]

yeah, but the team wll take time to help w/ the problem, long weekend w/o play, ewwwww, if ur worried about loosing progress? dont think u do.

[ERROR1018]

Any interesting events in your application log in event viewer?

This sounds like either a busted driver install or hardware failure.

[FalterXV TTV]

Yeah, im pretty convinced its a busted driver, @astro,
I recalled i had the same thing, about 2 weeks ago, i had to clean install my AMD Re:live software, and the AMD Driver update i had that day.

after doing a few minor tweaks, and a couple pc restarts to apply the update.
All i had to do was set the graphics in game, back to how they usually are.
And re-apply my K&M kebinds.

Easy peasy. Took about 3 hours to get it all sorted, but if your having a similar problem, id guess that to be the cause

[One Eye Jack]

Originally posted by Belial8915:

Yeah, im pretty convinced its a busted driver, @astro,
I recalled i had the same thing, about 2 weeks ago, i had to clean install my AMD Re:live software, and the AMD Driver update i had that day.

after doing a few minor tweaks, and a couple pc restarts to apply the update.
All i had to do was set the graphics in game, back to how they usually are.
And re-apply my K&M kebinds.

Easy peasy. Took about 3 hours to get it all sorted, but if your having a similar problem, id guess that to be the cause

Just installed a new GPU driver but I may try uninstalling and re-installing it.

Who knows.......I just played for over 45 minutes with no problems. Then it did it again. Checked temps right after and all nice and cool.

If I figure it out for sure I will update.

Thanks to all for the input.

[FalterXV TTV]

@Astro, im glad it's sorted, now!
have a happy memorial day weekend, and fly safe CMDR.
Fair Winds.

EDIT: Read your comment, incorrectlly i just realized, redacted, ill keep appraised to see how to continue in further assistnace.

[One Eye Jack]

Originally posted by Der Auslander:

Originally posted by astroknott58:

Man it's an almost new system. I really don't want to do that except as a last resort.

I did put in a trouble ticket with Frontier......maybe they can sort it out.

Frustrating......nice long weekend......lots of time to play......but.....no.....

I have a relatively new system as well (we both have Ryzen CPUs if I remember correctly)

I've had issues with flickering lately too, but I don't lose controls

I'm suspecting it's something with Windows 10

Yep a Ryzen.......so far this system has been a rock star! So happy with it until this little glitch. I am sure it's something simple......just figuring out what now.....LOL

[Nfected]

Originally posted by astroknott58:

Originally posted by Der Auslander:

I have a relatively new system as well (we both have Ryzen CPUs if I remember correctly)

I've had issues with flickering lately too, but I don't lose controls

I'm suspecting it's something with Windows 10

Yep a Ryzen.......so far this system has been a rock star! So happy with it until this little glitch. I am sure it's something simple......just figuring out what now.....LOL

Lol, true

Aside from rail guns on a python in CZs crashing my game, no issues with my Ryzen either

[j0shimi]

You're not alone, I have been having random crashes today. There has been a Windows 10 update last night so I wonder of it might be related.