Steam Link Android Troubleshooting

[slouken]

The official Steam Link Android support page is here:
https://support.steampowered.com/kb_article.php?ref=4415-USKX-8715

Here is some additional troubleshooting information that may help:

Mouse cursor offset when touching the screen
* The game probably renders it's own cursor and Steam is sending relative motion for touch input. Please post here with the game that has the problem and we'll look into it.

Stuttery mess often followed by a stream shutdown
* Your device is very likely on 2.4 GHz WiFi. If it doesn't support 802.11ac, it's not supported.

Back button acting like Steam Controller guide button
* That's correct, the power or guide button on Android controllers often is intercepted by Android as the home button and isn't available to applications. If you can map it using the app controller settings, please post here and we'll add it to the list of controllers that have working guide buttons.

Black screen at stream start often followed by a stream shutdown
* Please post a link to the file Steam\logs\streaming_log.txt, from your computer, in this thread so we can see what's happening.

[Ангел]

Please, fix right click on BT or USB mouses! It uncorrected work. If i press right button of mouse Steam link close. Or in overwatch right click work as ESC button on keyboard. Please, fix it!

[deananorth]

GPU: Radeon RX 5500xt
Phone: Cubot X19
Issue: Black screen and stream shutdown

Logs:
https://gist.github.com/deananorth/5278baf0bfac9b112f6122a3580b012d
https://gist.github.com/deananorth/5471679be3118268583ddc4d93092094

[slouken]

Nguyên văn bởi deananorth:

GPU: Radeon RX 5500xt
Phone: Cubot X19
Issue: Black screen and stream shutdown

Logs:
https://gist.github.com/deananorth/5278baf0bfac9b112f6122a3580b012d
https://gist.github.com/deananorth/5471679be3118268583ddc4d93092094

Any chance you can use adb to get the logs from your device? It looks like the app is crashing for some reason.

[deananorth]

Nguyên văn bởi slouken:

Nguyên văn bởi deananorth:

GPU: Radeon RX 5500xt
Phone: Cubot X19
Issue: Black screen and stream shutdown

Logs:
https://gist.github.com/deananorth/5278baf0bfac9b112f6122a3580b012d
https://gist.github.com/deananorth/5471679be3118268583ddc4d93092094

Any chance you can use adb to get the logs from your device? It looks like the app is crashing for some reason.

I'm sorry, but I don't know how to use ADB or get it onto my PC or devices.

[IxNoiRxI]

Hello, I have a problem on my tablet SM-P615 Galaxy Tab S6 lite (android 11).
Every time I change apps from steam link to something else, I get a frozen black screen in the steam link after I get back to it.
I can probably get the logs with adb, just say the adb commands I need.

[slouken]

Nguyên văn bởi IxNoiRxI:

Hello, I have a problem on my tablet SM-P615 Galaxy Tab S6 lite (android 11).
Every time I change apps from steam link to something else, I get a frozen black screen in the steam link after I get back to it.
I can probably get the logs with adb, just say the adb commands I need.

I think this is fixed in the next build. I'm also doing Android 12 testing, so I'll push a beta when I'm done.

[BadWolf]

My gaming setup has three monitors. My computer runs Pop!_OS 21.04. Using the steam link app i connnect to my pc and start streaming. The problem is that steam big picture launches on display 1, but display 3 is actually my primary monitor. Steam Link will actually stream the correct monitor (display 3, the primary) but, as mentioned steam is not on it. If it matters, I have a Pixel 4a running Android 12.

[IxNoiRxI]

Nguyên văn bởi slouken:

I think this is fixed in the next build. I'm also doing Android 12 testing, so I'll push a beta when I'm done.

Tried the beta version of the app, my problem was indeed fixed in it.

[Ангел]

The problem is still not fixed. Galaxy Note 9, android 10. Wireless mouse and keyboard set. Clicking the right mouse button works like the BACK button on the android system. I still can't use the crosshair in games. I still can't use Mercy's Ovatch Damage Boost. I still can't use scope and alternate attacks in ARK SURVIVAL EVOLVED. I beg you to fix this problem please!

[ТВОЙ БАТЯ]

it is not possible to enable touch control when selecting a controller at the very beginning. ANDROID MOTO E5 PLUS

[Newbell]

Nguyên văn bởi Vitali Medvedski:

The connection on my Xiaomi P1 is fine (latency <20ms) but there is a constant imput lag possibly due to the game mode not being activated. If I transmit to my smartphone, there is no lag at all. Is there any way to activate the TV game mode on Android 10?

Same issue here. I am connected with ethernet cable and I have good latency but I have some imput lag.
Did you solved it?

[1337bignose]

hope to know when the Stylus support from Android build?
as i've known other remote services from android are all support S-Pen kind major one to rebind as virtual cursor, at least work as two/three button mouse.
(or direct support wireless/wired mouse from android to remote)

hope to see steam link's input work for all the games in steam possible to remote over steam link.

[Pong [Linux]]

Only black screen. Also tried different setting / resolutions, etc. but on both steam link Android clients (Android 7.0 TV, Android 11.0 Smartphjone) the screens just turns blöack when start streaming.

streaming_log.txt :

[2022-02-26 16:34:03] "SessionStats"
{
	"ClientDeviceID"		"Sony BRAVIA 4K 2015"
	"ClientDeviceVersionID"		"Android 7.0"
	"GameNameID"		"Desktop"
	"appid"		"413080"
	"TimeSubmitted"		"1645889643"
	"ResolutionX"		"1920"
	"ResolutionY"		"804"
	"CaptureDescriptionID"		"Desktop OpenGL NV12 + VAAPI H264"
	"DecoderDescriptionID"		"Android surface hardware decoding"
	"BandwidthLimit"		"25000"
	"FramerateLimit"		"60"
	"Transport"		"1"
	"SlowGamePercent"		"0"
	"SlowCapturePercent"		"0"
	"SlowConvertPercent"		"0"
	"SlowEncodePercent"		"0"
	"SlowNetworkPercent"		"0"
	"SlowDecodePercent"		"0"
	"SlowDisplayPercent"		"0"
	"AvgClientBitrate"		"115.296234130859375"
	"StdDevClientBitrate"		"8.50284957885742188"
	"AvgServerBitrate"		"106.066787719726562"
	"StdDevServerBitrate"		"0"
	"AvgLinkBandwidth"		"100000.0078125"
	"AvgPingMS"		"0.0477666482329368591"
	"StdDevPingMS"		"0.0226811803877353668"
	"AvgCaptureMS"		"9.67665576934814453"
	"StdDevCaptureMS"		"4.74778175354003906"
	"AvgConvertMS"		"0.0915077924728393555"
	"StdDevConvertMS"		"1.3968503475189209"
	"AvgEncodeMS"		"13.934229850769043"
	"StdDevEncodeMS"		"3.94913530349731445"
	"AvgNetworkMS"		"0.0240567494183778763"
	"StdDevNetworkMS"		"0.128277957439422607"
	"AvgDecodeMS"		"0.794803738594055176"
	"StdDevDecodeMS"		"0.770496904850006104"
	"AvgDisplayMS"		"14.8049144744873047"
	"StdDevDisplayMS"		"7.95611381530761719"
	"AvgFrameMS"		"59.9698028564453125"
	"StdDevFrameMS"		"11.0213985443115234"
	"AvgFPS"		"62.9058341979980469"
	"StdDevFPS"		"18.0928878784179688"
	"BigPicture"		"1"
	"KeyboardMouseInput"		"0"
	"SteamControllerInput"		"0"
	"TouchControllerInput"		"0"
	"GameControllerInput"		"1"
	"XBox360ControllerInput"		"0"
	"XBoxOneControllerInput"		"0"
	"PS3ControllerInput"		"0"
	"PS4ControllerInput"		"1"
	"OtherControllerInput"		"0"
	"GameControllerVID"		"1356"
	"GameControllerPID"		"2508"
	"WasSpectating"		"0"
	"RemotePlayTogether"		"0"
}
[2022-02-26 16:34:50] Streaming initialized and listening on port 27031
[2022-02-26 16:34:52] Streaming started to Sony BRAVIA 4K 2015 Android 7.0 at 192.168.178.24:54156, audio channels = 2, MTU = 1468
[2022-02-26 16:34:52] Streaming quality: k_EStreamQualityFast
[2022-02-26 16:34:52] Streaming bitrate: 25 Mbit/s
[2022-02-26 16:34:52] Device form factor: TV
[2022-02-26 16:34:52] Maximum capture: 1920x1080 59.75 FPS
[2022-02-26 16:34:52] Video Streaming: enabled
[2022-02-26 16:34:52] Audio Streaming: enabled
[2022-02-26 16:34:52] Input Streaming: enabled
[2022-02-26 16:34:52] =====================================================================
[2022-02-26 16:34:52] Game: UNKNOWN (0)
[2022-02-26 16:34:52] Setting target bitrate to 25000 Kbit/s, burst bitrate is 125000 Kbit/s
[2022-02-26 16:34:52] >>> Starting desktop stream
[2022-02-26 16:34:52] SynchronizeClientState(): setting capture size 3440x1440
[2022-02-26 16:34:52] SynchronizeClientState(): setting icon 48x48
[2022-02-26 16:34:52] SynchronizeClientState(): setting cursor to 335
[2022-02-26 16:34:52] SynchronizeClientState(): setting activity to k_EStreamActivityDesktop: Steam Controller Configs - Desktop
[2022-02-26 16:34:52] CLIENT: Sending HID device 054c/09cc/3 Sony Interactive Entertainment Wireless Controller at /dev/bus/usb/003/006/54c/9cc/5
[2022-02-26 16:34:52] CLIENT: Got control packet k_EStreamControlSetQoS
[2022-02-26 16:34:52] CLIENT: Got control packet k_EStreamControlSetTargetBitrate
[2022-02-26 16:34:52] CLIENT: Starting audio stream: frequency=48000, channels=2
[2022-02-26 16:34:52] CLIENT: Opened audio device: format=2, channels=2, frequency=48000
[2022-02-26 16:34:52] CLIENT: Initialized audio decoder: codec=3, sample rate=48000, channels=2
[2022-02-26 16:34:52] CLIENT: Got control packet k_EStreamControlStartAudioData
[2022-02-26 16:34:52] CLIENT: Got control packet k_EStreamControlSetSpectatorMode
[2022-02-26 16:34:52] CLIENT: Got control packet k_EStreamControlSetCaptureSize
[2022-02-26 16:34:52] CLIENT: Got control packet k_EStreamControlSetIcon
[2022-02-26 16:34:52] CLIENT: Got control packet k_EStreamControlSetCursor
[2022-02-26 16:34:52] CLIENT: Got control packet k_EStreamControlSetActivity
[2022-02-26 16:34:52] Recording system audio
[2022-02-26 16:34:52] PulseAudio: Sink alsa_output.pci-0000_00_14.2.analog-stereo is default
[2022-02-26 16:34:52] PulseAudio: Adding sink[0] alsa_output.pci-0000_00_14.2.analog-stereo with priority 3, monitor is alsa_output.pci-0000_00_14.2.analog-stereo.monitor
[2022-02-26 16:34:52] PulseAudio: Adding sink[1] alsa_output.pci-0000_06_00.1.hdmi-stereo-extra1 with priority 1, monitor is alsa_output.pci-0000_06_00.1.hdmi-stereo-extra1.monitor
[2022-02-26 16:34:52] PulseAudio: Recording on device alsa_output.pci-0000_00_14.2.analog-stereo.monitor
[2022-02-26 16:34:52] Audio mix: start=13129467658, returned=0
[2022-02-26 16:34:52] Audio source [System Pulse]: init=0, through=0, last_start=0, mixed=0, drop_before=0, drop_after=0
[2022-02-26 16:34:52] >>> Switching video stream from NONE to Desktop_MovieStream
[2022-02-26 16:34:52] PulseAudio: Connected to device alsa_output.pci-0000_00_14.2.analog-stereo.monitor (0, not suspended).
[2022-02-26 16:34:52] PulseAudio: Using sample spec 's16le 2ch 48000Hz', channel map 'front-left,front-right'.
[2022-02-26 16:34:52] ffmpeg verbose: libva: VA-API version 1.12.0
[2022-02-26 16:34:52] ffmpeg verbose: libva: Trying to open /usr/lib/i386-linux-gnu/dri/radeonsi_drv_video.so
[2022-02-26 16:34:52] ffmpeg verbose: libva: Found init function __vaDriverInit_1_12
[2022-02-26 16:34:52] ffmpeg verbose: libva: va_openDriver() returns 0
[2022-02-26 16:34:52] ffmpeg verbose: Initialised VAAPI connection: version 1.12
[2022-02-26 16:34:52] ffmpeg verbose: VAAPI driver: Mesa Gallium driver 21.3.7 - kisak-mesa PPA for AMD DIMGREY_CAVEFISH (DRM 3.41.0, 5.13.0-30-generic, LLVM 13.0.0).
[2022-02-26 16:34:52] ffmpeg verbose: Driver not found in known nonstandard list, using standard behaviour.
[2022-02-26 16:34:52] ffmpeg verbose: Input surface format is nv12.
[2022-02-26 16:34:52] ffmpeg verbose: Using VAAPI profile VAProfileH264ConstrainedBaseline (13).
[2022-02-26 16:34:52] ffmpeg verbose: Using VAAPI entrypoint VAEntrypointEncSlice (6).
[2022-02-26 16:34:52] ffmpeg verbose: Using VAAPI render target format YUV420 (0x1).
[2022-02-26 16:34:52] ffmpeg verbose: RC mode: VBR.
[2022-02-26 16:34:52] ffmpeg verbose: RC target: 83% of 30000000 bps over 1000 ms.
[2022-02-26 16:34:52] ffmpeg verbose: RC buffer: 30000000 bits, initial fullness 22500000 bits.
[2022-02-26 16:34:52] ffmpeg verbose: RC framerate: 239/4 (59.75 fps).
[2022-02-26 16:34:52] ffmpeg verbose: Using intra and P-frames (supported references: 1 / 0).
[2022-02-26 16:34:52] ffmpeg warning: Driver does not support some wanted packed headers (wanted 0xd, found 0x1).
[2022-02-26 16:34:52] ffmpeg verbose: Using level 4.1.
[2022-02-26 16:34:52] >>> Capture method set to Desktop OpenGL NV12 + VAAPI H264
[2022-02-26 16:34:52] >>> Capture resolution set to 1920x804
[2022-02-26 16:34:52] >>> Client video decoder set to Android surface hardware decoding
[2022-02-26 16:34:52] CLIENT: Android surface hardware decoding
[2022-02-26 16:34:52] CLIENT: Got control packet k_EStreamControlStartVideoData
[2022-02-26 16:34:52] CLIENT: Got control packet k_EStreamControlVideoEncoderInfo
[2022-02-26 16:34:52] ffmpeg verbose: libva: VA-API version 1.12.0
[2022-02-26 16:34:52] ffmpeg verbose: libva: Trying to open /usr/lib/i386-linux-gnu/dri/radeonsi_drv_video.so
[2022-02-26 16:34:52] ffmpeg verbose: libva: Found init function __vaDriverInit_1_12
[2022-02-26 16:34:52] ffmpeg verbose: libva: va_openDriver() returns 0
[2022-02-26 16:34:52] ffmpeg verbose: Initialised VAAPI connection: version 1.12
[2022-02-26 16:34:52] ffmpeg verbose: VAAPI driver: Mesa Gallium driver 21.3.7 - kisak-mesa PPA for AMD DIMGREY_CAVEFISH (DRM 3.41.0, 5.13.0-30-generic, LLVM 13.0.0).
[2022-02-26 16:34:52] ffmpeg verbose: Driver not found in known nonstandard list, using standard behaviour.
[2022-02-26 16:34:52] ffmpeg verbose: Input surface format is nv12.
[2022-02-26 16:34:52] ffmpeg verbose: Using VAAPI profile VAProfileH264ConstrainedBaseline (13).
[2022-02-26 16:34:52] ffmpeg verbose: Using VAAPI entrypoint VAEntrypointEncSlice (6).
[2022-02-26 16:34:52] ffmpeg verbose: Using VAAPI render target format YUV420 (0x1).
[2022-02-26 16:34:52] ffmpeg verbose: RC mode: VBR.
[2022-02-26 16:34:52] ffmpeg verbose: RC target: 83% of 30000000 bps over 1000 ms.
[2022-02-26 16:34:52] ffmpeg verbose: RC buffer: 30000000 bits, initial fullness 22500000 bits.
[2022-02-26 16:34:52] ffmpeg verbose: RC framerate: 239/4 (59.75 fps).
[2022-02-26 16:34:52] ffmpeg verbose: Using intra and P-frames (supported references: 1 / 0).
[2022-02-26 16:34:52] ffmpeg warning: Driver does not support some wanted packed headers (wanted 0xd, found 0x1).
[2022-02-26 16:34:52] ffmpeg verbose: Using level 4.1.
[2022-02-26 16:34:52] CLIENT: Sending HID device 054c/09cc/3 Sony Interactive Entertainment Wireless Controller at /dev/bus/usb/003/006/54c/9cc/5
[2022-02-26 16:34:52] CLIENT: Sending HID device 054c/09cc/-1  PS4 Controller at sdl://2
[2022-02-26 16:34:53] CLIENT: BSubmitFrame(): No input buffer available
[2022-02-26 16:34:53] CLIENT: Marking frame 30 complete with status k_EStreamFrameResultDroppedReset
[2022-02-26 16:34:53] CLIENT: BSubmitFrame(): No input buffer available
[2022-02-26 16:34:53] CLIENT: Marking frame 31 complete with status k_EStreamFrameResultDroppedReset
[2022-02-26 16:34:53] CLIENT: Video overflow (217.38ms queued), requesting keyframe synchronization
[2022-02-26 16:34:53] CLIENT: Android surface hardware decoding
[2022-02-26 16:34:53] CLIENT: Didn't get keyframe, resending lost data notification
[2022-02-26 16:34:53] CLIENT: Marking frame 32 complete with status k_EStreamFrameResultDroppedReset
[2022-02-26 16:34:53] CLIENT: Marking frame 33 complete with status k_EStreamFrameResultDroppedReset
[2022-02-26 16:34:53] CLIENT: Marking frame 34 complete with status k_EStreamFrameResultDroppedReset
[2022-02-26 16:34:53] CLIENT: Marking frame 35 complete with status k_EStreamFrameResultDroppedReset
[2022-02-26 16:34:53] CLIENT: Marking frame 36 complete with status k_EStreamFrameResultDroppedReset
...

[KeLsTaR]

Despite the fact that in changelog for 1.1.80.197 it says that Steam Link now supports:
- Added support for automatic TV game mode selection on Android 11
In fact that is not true at least for Chromecast with Google TV. "Advanced display settings->Allow game mode" is turned on, and I can see how it works when launching Stadia app, when launching display blinks and message "Instant game response is launched" appears, but not for the Steam Link app, on any point it doesn't switch TV display to low latency mode.

[1337bignose]

1. button mapping broken still doesn't fixed since nov/dec 2021's lastest update.

https://steamcommunity.com/app/353380/discussions/4/4328520278444234233/

i think most of dev and users doesn't recorgnize this issue is,
cause most of actual steam link application for android users are.. when were they bind the key mapping for gamepad once, then they won't be much touch those setting unless it initialization appdata itself or they change to new controller pairing.

if those key mapping was already done and config file in app side are already exist,
this issue won't be happen cause there's already map file exist in app.
(as i've confirmed from old device and old android with controller, it just working even in lastest steam link app version but once you've reset the key bind or appdata itself, then it affect issue right away so you can't never ever keymap setting on steam link app about your gamepad again)

so this issue affect on users that 'new on steam link app' or 'reset data or install app on new device or pairing new controller on device'

but still broken state almost over 4~6 months might be not a sense in QA.

i've test in all the other apps that recorgnize and mapping works well..
so i'm highly doubt on steam link application side, not stock android or lastest samsung stock firmware side, but if you guessing it's problem on samsung side, they're software support from samsung members won't be helpful when contact them from ordinary customer like me.

if issue won't reproduce from your side and guessing it affect on all the 10 billions of recent samsung android devices, please contact samsung from valve side.



2. as i've known, mouse button 1 and 2 can trigger by one point/two point touch just like microsoft RDP for android.

but how to trigger mouse wheel up/down and wheel button(button 3) from steam link for android?

guess just mouse button 1 and 2 is not enough to play most of games in steam trough steam link.

anyone in valve test titles that using mouse control trough steam link?
or at least apply stylus support?