ARK: Survival Evolved

ARK: Survival Evolved

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Jakestar597 Dec 19, 2023 @ 4:29pm
I'm having some sort of memory leak with ark
So ark was running just fine before this. After quite literally playing this game in the morning hours later I get this message. Because It said ran out of memory I tried playing on the other launch settings like No sky, Low Memory but they dont work. I tried changing the paging file still didnt work. I've verified the files multiple times, i've reinstalled the game multiple times no luck. I even bought a new ram stick but somehow still ran out of memory. On task manager it jumps from like 39% to 98% in an instant and I get the error. This isn't even on just one map ALL OF THEM DO THIS. I even did this trick where you delete the problem files and verify them later no luck. I really hope someone has an answer to this problem. Cause I love this game.
Specs
Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 3 3100 4-Core Processor
CPU Family: 0x17
CPU Model: 0x71
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3600 MHz
8 logical processors
4 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 570 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 31.0.12027.9001
DirectX Driver Version: 31.0.12027.9001
Driver Date: 3 30 2023
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Radeon RX 570 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xef
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.66" x 11.65" (21.97" diag), 47.4cm x 29.6cm (55.8cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16314 Mb
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2021458 MB
Largest Free Hard Disk Block: 319256 MB
OS Install Date: Apr 21 2021
Game Controller: None detected
MAC Address hash: 8e6ebb6847ed971666ece5f68ef41ac5faaa195e
Storage:
Disk serial number hash: 36c566ce
Number of SSDs: 1
SSD sizes: 120G
Number of HDDs: 2
HDD sizes: 1000G,1000G
Number of removable drives: 0

---------------------------
The UE4-ShooterGame Game has crashed and will close
---------------------------
LowLevelFatalError [File:F:\build\LostIsland\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]
Ran out of memory allocating 2167148544 bytes with alignment 0




VERSION: 358.21

KERNELBASE.dll!UnknownFunction (0x00007ff89870cf19) + 0 bytes [UnknownFile:0]

ShooterGame.exe!FError::LowLevelFatal() (0x00007ff6730f7bf5) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\private\misc\outputdevice.cpp:354]

ShooterGame.exe!FMallocBinned::Malloc() (0x00007ff67312f047) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\public\hal\mallocbinned.h:984]

ShooterGame.exe!TArray<wchar_t,FDefaultAllocator>::Empty() (0x00007ff6710e1d4a) + 54 bytes [f:\build\lostisland\engine\source\runtime\core\public\containers\array.h:1162]

ShooterGame.exe!DoStringArchive() (0x00007ff67306d086) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\private\containers\string.cpp:1319]

ShooterGame.exe!operator<<() (0x00007ff6712130d1) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\public\containers\array.h:894]

ShooterGame.exe!WorldSerializedObject::SerializeHeaders() (0x00007ff6731ecc22) + 0 bytes [f:\build\lostisland\engine\source\runtime\coreuobject\private\uobject\worldserializedobject.cpp:458]

ShooterGame.exe!UObjectSerializer::DeSerializeObject() (0x00007ff671340136) + 221 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\objectserializer.cpp:123]

ShooterGame.exe!UPrimalLocalProfile::LoadFromFile() (0x00007ff671943a34) + 413 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\primallocalprofile.cpp:223]

ShooterGame.exe!UPrimalLocalProfile::OnProfileBytesReady() (0x00007ff671949282) + 0 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\primallocalprofile.cpp:525]

ShooterGame.exe!UPrimalLocalProfile::Load() (0x00007ff67194906c) + 0 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\primallocalprofile.cpp:486]

ShooterGame.exe!AShooterPlayerController::LoadProfile() (0x00007ff672026c42) + 0 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\shooterplayercontroller.cpp:2558]

ShooterGame.exe!AShooterPlayerController::ReceivedPlayerState() (0x00007ff6720af50a) + 0 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\shooterplayercontroller.cpp:12187]

ShooterGame.exe!AShooterPlayerController::SetPlayer() (0x00007ff6720323a8) + 0 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\shooterplayercontroller.cpp:3325]

ShooterGame.exe!UWorld::SpawnPlayActor() (0x00007ff673a05a90) + 0 bytes [f:\build\lostisland\engine\source\runtime\engine\private\levelactor.cpp:628]

ShooterGame.exe!ULocalPlayer::SpawnPlayActor() (0x00007ff673a1c70c) + 0 bytes [f:\build\lostisland\engine\source\runtime\engine\private\localplayer.cpp:238]

ShooterGame.exe!UEngine::LoadMap() (0x00007ff673bf87b2) + 55 bytes [f:\build\lostisland\engine\source\runtime\engine\private\unrealengine.cpp:10388]

ShooterGame.exe!UEngine::Browse() (0x00007ff673bf312d) + 46 bytes [f:\build\lostisland\engine\source\runtime\engine\private\unrealengine.cpp:9028]

ShooterGame.exe!UEngine::TickWorldTravel() (0x00007ff673bf3e20) + 68 bytes [f:\build\lostisland\engine\source\runtime\engine\private\unrealengine.cpp:9200]

ShooterGame.exe!UGameEngine::Tick() (0x00007ff673938203) + 0 bytes [f:\build\lostisland\engine\source\runtime\engine\private\gameengine.cpp:1168]

ShooterGame.exe!FEngineLoop::Tick() (0x00007ff6710db9d9) + 0 bytes [f:\build\lostisland\engine\source\runtime\launch\private\launchengineloop.cpp:2648]

ShooterGame.exe!GuardedMain() (0x00007ff6710d632c) + 0 bytes [f:\build\lostisland\engine\source\runtime\launch\private\launch.cpp:140]

ShooterGame.exe!GuardedMainWrapper() (0x00007ff6710dcf4a) + 5 bytes [f:\build\lostisland\engine\source\runtime\launch\private\windows\launchwindows.cpp:125]

ShooterGame.exe!WinMain() (0x00007ff6710dd099) + 8 bytes [f:\build\lostisland\engine\source\runtime\launch\private\windows\launchwindows.cpp:213]

ShooterGame.exe!__tmainCRTStartup() (0x00007ff674c93dd1) + 21 bytes [f:\dd\vctools\crt\crtw32\dllstuff\crtexe.c:618]

KERNEL32.DLL!UnknownFunction (0x00007ff898bc7344) + 0 bytes [UnknownFile:0]

ntdll.dll!UnknownFunction (0x00007ff89ab026b1) + 0 bytes [UnknownFile:0]

ntdll.dll!UnknownFunction (0x00007ff89ab026b1) + 0 bytes [UnknownFile:0]
Last edited by Jakestar597; Dec 20, 2023 @ 7:35pm
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Showing 1-15 of 23 comments
Jakestar597 Dec 19, 2023 @ 4:32pm 
If you have heard of this problem and seen how someone has fixed it please tell me cause at this point im close to giving up.
🦊 Hermit Dec 19, 2023 @ 7:20pm 
It may help people to assist you if you post your system specs as Steam sees them. In your Steam browser, at the top, select 'Help' and then choose 'System Information'. Copy everything which appears in the smaller window which comes up, and paste it here in this thread.

Also, are you using any mods in your game? Listing those in the order that you have them loaded may also help.
retsam1 Dec 19, 2023 @ 7:24pm 
You've provided very little information with which to help you discern a potential source or solution for your issue.

1.Copy paste your full error report.

2. Go to the steam help menu, click system information, then copy paste all that here so we can specifically see what steam detects for your rig and any potential discrepancies that may have relevance.

3. If using mods, list all mods by name and in their specific load order.

4. Most of the launch parameters are obsolete and some can contribute to issues so its not recommended to use those with testing/solution considerations.

Start with those very basic diagnostic bits of info and lets see from there.
twoofsharp Dec 20, 2023 @ 7:12am 
I believe I have a very similar problem. Some time ago with a different game I had a situation where after several hours or days without turning the game off the game would lock up for a few minutes and then play again for a few more minutes. When I got irritated enough I would just shut it down and restart the game and it would run fine for several hours. Ark is doing the same now. I tried to find out what was going on my checking my event viewer and the only thing I found was repeated glitches in fetching from my hard drive that I concluded. Someone also mentioned to me that a memory leak will cause the same thing. My stats:
Windows 10 Professional (x64) * 3.50 gigahertz Intel Core i7-3770K * 256 kilobyte primary memory cache * 1024 kilobyte secondary memory cache * 8192 kilobyte tertiary memory cache * Multi-core (4) * Hyper-threaded (8 total) * 12733.97 Gigabytes Usable Hard Drive Capacity * 4300.40 Gigabytes Hard Drive Free Space
You can designate some of your hard drive as fake memory but that didn’t help me. I still think it may be disk access for me anyway so I’ve order a very inexpensive ssd to move my game over. I use a ton of mods so restarting can take 10 or 15 minutes. Not sure what else would help. I got the warning “out of memory” last time, but because I have so much memory and have increase my memory set aside for paging, I have not been given that warning. Not sure any of this will help but at least you know your not alone. The devs on the other game were aware of the memory leak but not exactly how.
retsam1 Dec 20, 2023 @ 7:43am 
Originally posted by twoofsharp:
I believe I have a very similar problem. Some time ago with a different game I had a situation where after several hours or days without turning the game off the game would lock up for a few minutes and then play again for a few more minutes. When I got irritated enough I would just shut it down and restart the game and it would run fine for several hours. Ark is doing the same now. I tried to find out what was going on my checking my event viewer and the only thing I found was repeated glitches in fetching from my hard drive that I concluded. Someone also mentioned to me that a memory leak will cause the same thing. My stats:
Windows 10 Professional (x64) * 3.50 gigahertz Intel Core i7-3770K * 256 kilobyte primary memory cache * 1024 kilobyte secondary memory cache * 8192 kilobyte tertiary memory cache * Multi-core (4) * Hyper-threaded (8 total) * 12733.97 Gigabytes Usable Hard Drive Capacity * 4300.40 Gigabytes Hard Drive Free Space
You can designate some of your hard drive as fake memory but that didn’t help me. I still think it may be disk access for me anyway so I’ve order a very inexpensive ssd to move my game over. I use a ton of mods so restarting can take 10 or 15 minutes. Not sure what else would help. I got the warning “out of memory” last time, but because I have so much memory and have increase my memory set aside for paging, I have not been given that warning. Not sure any of this will help but at least you know your not alone. The devs on the other game were aware of the memory leak but not exactly how.


Instead of piggy backing in the same thread as you likely have very different variables contributing to your specific situation, make your own thread and cite the specifically requested information. Saying you have xyz rig stats too btw isnt the same as specifially what -steam- detects for your rig and discrepancies can exist.
Jakestar597 Dec 20, 2023 @ 1:26pm 
Originally posted by retsam1:
You've provided very little information with which to help you discern a potential source or solution for your issue.

1.Copy paste your full error report.

2. Go to the steam help menu, click system information, then copy paste all that here so we can specifically see what steam detects for your rig and any potential discrepancies that may have relevance.

3. If using mods, list all mods by name and in their specific load order.

4. Most of the launch parameters are obsolete and some can contribute to issues so its not recommended to use those with testing/solution considerations.

Start with those very basic diagnostic bits of info and lets see from there.

Okay I have done what you have asked and at one point I had deleted all my mods to see if it would work then and it hadn't. tell me if it helps
Lori37 Dec 20, 2023 @ 3:03pm 
Video Card Driver Date: 3 30 2023.... badly needs updating
Jakestar597 Dec 20, 2023 @ 3:31pm 
Originally posted by Lori37:
Video Card Driver Date: 3 30 2023.... badly needs updating
Ok thanks I'll take a look.
retsam1 Dec 20, 2023 @ 5:24pm 
Originally posted by Jakestar597:
So ark was running just fine before this. After quite literally playing this game in the morning hours later I get this message. Because It said ran out of memory I tried playing on the other launch settings like No sky, Low Memory but they dont work. I tried changing the paging file still didnt work. I've verified the files multiple times, i've reinstalled the game multiple times no luck. I even bought a new ram stick but somehow still ran out of memory. On task manager it jumps from like 39% to 98% in an instant and I get the error. This isn't even on just one map ALL OF THEM DO THIS. I even did this trick where you delete the problem files and verify them later no luck. I really hope someone has an answer to this problem. Cause I love this game.
Specs
Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 3 3100 4-Core Processor
CPU Family: 0x17
CPU Model: 0x71
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3600 MHz
8 logical processors
4 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 570 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 31.0.12027.9001
DirectX Driver Version: 31.0.12027.9001
Driver Date: 3 30 2023
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Radeon RX 570 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xef
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.66" x 11.65" (21.97" diag), 47.4cm x 29.6cm (55.8cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16314 Mb

---------------------------
The UE4-ShooterGame Game has crashed and will close
---------------------------
LowLevelFatalError [File:F:\build\LostIsland\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]
Ran out of memory allocating 2167148544 bytes with alignment 0




VERSION: 358.21

KERNELBASE.dll!UnknownFunction (0x00007ff89870cf19) + 0 bytes [UnknownFile:0]

ShooterGame.exe!FError::LowLevelFatal() (0x00007ff6730f7bf5) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\private\misc\outputdevice.cpp:354]

ShooterGame.exe!FMallocBinned::Malloc() (0x00007ff67312f047) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\public\hal\mallocbinned.h:984]

ShooterGame.exe!TArray<wchar_t,FDefaultAllocator>::Empty() (0x00007ff6710e1d4a) + 54 bytes [f:\build\lostisland\engine\source\runtime\core\public\containers\array.h:1162]

ShooterGame.exe!DoStringArchive() (0x00007ff67306d086) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\private\containers\string.cpp:1319]

ShooterGame.exe!operator<<() (0x00007ff6712130d1) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\public\containers\array.h:894]

ShooterGame.exe!WorldSerializedObject::SerializeHeaders() (0x00007ff6731ecc22) + 0 bytes [f:\build\lostisland\engine\source\runtime\coreuobject\private\uobject\worldserializedobject.cpp:458]

ShooterGame.exe!UObjectSerializer::DeSerializeObject() (0x00007ff671340136) + 221 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\objectserializer.cpp:123]

ShooterGame.exe!UPrimalLocalProfile::LoadFromFile() (0x00007ff671943a34) + 413 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\primallocalprofile.cpp:223]

ShooterGame.exe!UPrimalLocalProfile::OnProfileBytesReady() (0x00007ff671949282) + 0 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\primallocalprofile.cpp:525]

ShooterGame.exe!UPrimalLocalProfile::Load() (0x00007ff67194906c) + 0 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\primallocalprofile.cpp:486]

ShooterGame.exe!AShooterPlayerController::LoadProfile() (0x00007ff672026c42) + 0 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\shooterplayercontroller.cpp:2558]

ShooterGame.exe!AShooterPlayerController::ReceivedPlayerState() (0x00007ff6720af50a) + 0 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\shooterplayercontroller.cpp:12187]

ShooterGame.exe!AShooterPlayerController::SetPlayer() (0x00007ff6720323a8) + 0 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\shooterplayercontroller.cpp:3325]

ShooterGame.exe!UWorld::SpawnPlayActor() (0x00007ff673a05a90) + 0 bytes [f:\build\lostisland\engine\source\runtime\engine\private\levelactor.cpp:628]

ShooterGame.exe!ULocalPlayer::SpawnPlayActor() (0x00007ff673a1c70c) + 0 bytes [f:\build\lostisland\engine\source\runtime\engine\private\localplayer.cpp:238]

ShooterGame.exe!UEngine::LoadMap() (0x00007ff673bf87b2) + 55 bytes [f:\build\lostisland\engine\source\runtime\engine\private\unrealengine.cpp:10388]

ShooterGame.exe!UEngine::Browse() (0x00007ff673bf312d) + 46 bytes [f:\build\lostisland\engine\source\runtime\engine\private\unrealengine.cpp:9028]

ShooterGame.exe!UEngine::TickWorldTravel() (0x00007ff673bf3e20) + 68 bytes [f:\build\lostisland\engine\source\runtime\engine\private\unrealengine.cpp:9200]

ShooterGame.exe!UGameEngine::Tick() (0x00007ff673938203) + 0 bytes [f:\build\lostisland\engine\source\runtime\engine\private\gameengine.cpp:1168]

ShooterGame.exe!FEngineLoop::Tick() (0x00007ff6710db9d9) + 0 bytes [f:\build\lostisland\engine\source\runtime\launch\private\launchengineloop.cpp:2648]

ShooterGame.exe!GuardedMain() (0x00007ff6710d632c) + 0 bytes [f:\build\lostisland\engine\source\runtime\launch\private\launch.cpp:140]

ShooterGame.exe!GuardedMainWrapper() (0x00007ff6710dcf4a) + 5 bytes [f:\build\lostisland\engine\source\runtime\launch\private\windows\launchwindows.cpp:125]

ShooterGame.exe!WinMain() (0x00007ff6710dd099) + 8 bytes [f:\build\lostisland\engine\source\runtime\launch\private\windows\launchwindows.cpp:213]

ShooterGame.exe!__tmainCRTStartup() (0x00007ff674c93dd1) + 21 bytes [f:\dd\vctools\crt\crtw32\dllstuff\crtexe.c:618]

KERNEL32.DLL!UnknownFunction (0x00007ff898bc7344) + 0 bytes [UnknownFile:0]

ntdll.dll!UnknownFunction (0x00007ff89ab026b1) + 0 bytes [UnknownFile:0]

ntdll.dll!UnknownFunction (0x00007ff89ab026b1) + 0 bytes [UnknownFile:0]


1. You didnt provide all your system info but I'll tell you (and assume in a bad direction as we well due to the info not listed) what I see:

-As already pointed out, you're over 3 years behind on updating your graphic card. That's an embarrassing no no in gaming.

- You are using a 570, which is a pretty low end card even at release date and it basically means playing ark is tough for it.

-Since there's no drive listed information, I'm going to assume in the negative as mentioned that you need to perhaps ensure that both steam and ark are on the same drive and that you have plenty... plenty of open space on that drive to play, and better if its an SSD and not an HDD.

- Due likely your outdated driver for the GPU, steam isnt detecting the cards VRAM. If even after updating the card it doesnt detect it, then you may have a faulty gpu contributing to your issues.

2. You failed to provide your list of mods. I dont pull teeth on asking this multiple times. The reason it is asked for is that poor mod use(and given you've not maintained your rig well too its compelling) be it choice of mods or mod order are significant contributors to issues with ark in many cases either being the sole or the shared reasons for crashes with that of hardware related issues.

Because of this, sometimes removing mods will not rescue a saved game because the mods already corrupted the same beyond fixing too. If you were capable of playing the game on a servers NOT using mods and not crash as a testing control against that of your save, then it would also further potentially indicate the aforementioned likelihood of a corruption.

We'll never know though because you failed to provide that information.


So at any rate you have things at least from the information provided that you can sort on your own but keep in mind you're playing as mentioned a pretty old, rather low end rig for ark considerations and because ark is a demanding game, you're going to need to be mindful of that as well with your maintaining your rig/play choices.


Best of luck.
Jakestar597 Dec 20, 2023 @ 7:43pm 
Originally posted by retsam1:
Originally posted by Jakestar597:
So ark was running just fine before this. After quite literally playing this game in the morning hours later I get this message. Because It said ran out of memory I tried playing on the other launch settings like No sky, Low Memory but they dont work. I tried changing the paging file still didnt work. I've verified the files multiple times, i've reinstalled the game multiple times no luck. I even bought a new ram stick but somehow still ran out of memory. On task manager it jumps from like 39% to 98% in an instant and I get the error. This isn't even on just one map ALL OF THEM DO THIS. I even did this trick where you delete the problem files and verify them later no luck. I really hope someone has an answer to this problem. Cause I love this game.
Specs
Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 3 3100 4-Core Processor
CPU Family: 0x17
CPU Model: 0x71
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3600 MHz
8 logical processors
4 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 570 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 31.0.12027.9001
DirectX Driver Version: 31.0.12027.9001
Driver Date: 3 30 2023
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Radeon RX 570 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xef
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.66" x 11.65" (21.97" diag), 47.4cm x 29.6cm (55.8cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16314 Mb

---------------------------
The UE4-ShooterGame Game has crashed and will close
---------------------------
LowLevelFatalError [File:F:\build\LostIsland\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]
Ran out of memory allocating 2167148544 bytes with alignment 0




VERSION: 358.21

KERNELBASE.dll!UnknownFunction (0x00007ff89870cf19) + 0 bytes [UnknownFile:0]

ShooterGame.exe!FError::LowLevelFatal() (0x00007ff6730f7bf5) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\private\misc\outputdevice.cpp:354]

ShooterGame.exe!FMallocBinned::Malloc() (0x00007ff67312f047) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\public\hal\mallocbinned.h:984]

ShooterGame.exe!TArray<wchar_t,FDefaultAllocator>::Empty() (0x00007ff6710e1d4a) + 54 bytes [f:\build\lostisland\engine\source\runtime\core\public\containers\array.h:1162]

ShooterGame.exe!DoStringArchive() (0x00007ff67306d086) + 0 bytes [f:\build\lostisland\engine\source\runtime\core\private\containers\string.cpp:1319]

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ShooterGame.exe!UObjectSerializer::DeSerializeObject() (0x00007ff671340136) + 221 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\objectserializer.cpp:123]

ShooterGame.exe!UPrimalLocalProfile::LoadFromFile() (0x00007ff671943a34) + 413 bytes [f:\build\lostisland\projects\shootergame\source\shootergame\private\primallocalprofile.cpp:223]

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1. You didnt provide all your system info but I'll tell you (and assume in a bad direction as we well due to the info not listed) what I see:

-As already pointed out, you're over 3 years behind on updating your graphic card. That's an embarrassing no no in gaming.

- You are using a 570, which is a pretty low end card even at release date and it basically means playing ark is tough for it.

-Since there's no drive listed information, I'm going to assume in the negative as mentioned that you need to perhaps ensure that both steam and ark are on the same drive and that you have plenty... plenty of open space on that drive to play, and better if its an SSD and not an HDD.

- Due likely your outdated driver for the GPU, steam isnt detecting the cards VRAM. If even after updating the card it doesnt detect it, then you may have a faulty gpu contributing to your issues.

2. You failed to provide your list of mods. I dont pull teeth on asking this multiple times. The reason it is asked for is that poor mod use(and given you've not maintained your rig well too its compelling) be it choice of mods or mod order are significant contributors to issues with ark in many cases either being the sole or the shared reasons for crashes with that of hardware related issues.

Because of this, sometimes removing mods will not rescue a saved game because the mods already corrupted the same beyond fixing too. If you were capable of playing the game on a servers NOT using mods and not crash as a testing control against that of your save, then it would also further potentially indicate the aforementioned likelihood of a corruption.

We'll never know though because you failed to provide that information.


So at any rate you have things at least from the information provided that you can sort on your own but keep in mind you're playing as mentioned a pretty old, rather low end rig for ark considerations and because ark is a demanding game, you're going to need to be mindful of that as well with your maintaining your rig/play choices.


Best of luck.


1. OK so my drivers are currently being updated


2. I have added additional information that might prove useful

3. The reason I don't think its the mods is because I deleted the mods and the mod folders not only that but I also loaded scorched Earth instead of my current save file. And I only have 6-7

4. hey honestly really sorry I didn't add all the information sooner I know it sounds a bit embarassing but my mom bought the computer a long time ago and cant afford a new one so she was against it (she thought you were hackers lol). You seemed pretty sour about it so just wanted to clear things up.

Also I'll report if updating the drivers work.
Last edited by Jakestar597; Dec 20, 2023 @ 7:45pm
Jakestar597 Dec 20, 2023 @ 7:47pm 
hope this clears stuff up.

also thank you so much, even if this doesn't work im still so happy to have someone helping me.
Last edited by Jakestar597; Dec 20, 2023 @ 7:48pm
Liralen Dec 21, 2023 @ 12:46am 
Kudos to your Mom. She bought you a PC that should play Ark fine except for the following that I've noticed, and raised a nice a kid. Please don't take offence by me calling you a kid. I'm a Mom whose kid turned 52 years old a few days ago.

Number of SSDs: 1
SSD sizes: 120G
Number of HDDs: 2
HDD sizes: 1000G,1000G

I didn't know that they made SSDs that small, but I assume that if it came that way, it's large enough to run the operating system.

if that information is accurate, you should have installed Ark on one of the HDDs, and I'm guessing you didn't. Ark needs a lot more space, the exact amount of which depends on choices you made such as numbers of maps, mods, and how built up the maps are. Probably in the 300-400 GB range is sufficient.

Which you have more than enough, if you had installed Ark on one of the HDDs. I would suggest that you buy an SSD when you can afford to. Ark loads really slowly on an HDD compared to an SSD.

Edited Note: If you don't know what a SSD NVMe means, don't buy one. Buy a SATA one instead. And if you did install Ark on one of the HDDs, it might be failing, so try installing Ark on the other one. Storage drives are finicky of any type, which is why they should be backed up on other drives if their content is important to you.
Last edited by Liralen; Dec 21, 2023 @ 1:33am
Lori37 Dec 21, 2023 @ 7:48am 
Originally posted by retsam1:

Video Card:
Driver: Radeon RX 570 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 31.0.12027.9001
DirectX Driver Version: 31.0.12027.9001
Driver Date: 3 30 2023

-As already pointed out, you're over 3 years behind on updating your graphic card. That's an embarrassing no no in gaming.

Eh.... did we end up in 2026 all of a sudden? AFAIK it's still 2023.... *confused*
retsam1 Dec 21, 2023 @ 8:58am 
Originally posted by Lori37:

Eh.... did we end up in 2026 all of a sudden? AFAIK it's still 2023.... *confused*

I made a mistake. Begrudge me those everyone once in a while given the number of these threads I respond to every week and for years and years... as you well know lori :P

March this year (and as you pointed out in your other previous post to say, is still pretty behind as they've missed multiple just this year too.... and still a no no in gaming :P


Moving on.

Originally posted by Jakestar597:
Number of SSDs: 1
SSD sizes: 120G
Number of HDDs: 2
HDD sizes: 1000G,1000G
Number of removable drives: 0

1. As I suspected/mentioned, is steam and ark on the -----same----- drive since you have 3? If not put them on the same drive.

2. You still didnt bother to list your mods that I can see. Im going to assume you were also using bad mods then. Removing them as you claim doesnt prevent saves from being corrupted always....



Again, I specifically said for you to test if you can play on any unofficial server NOT using mods and default settings (IE a scientific Test Control)

If no crashes on another server, then it means your single player file was corrupted and likely due to mods, your hardware discrepancies already mentioned above, or a combination of both.

If your single player save has been corrupted and unable to be fixed, you'll need to start over with a new save and to be more mindful of staying updated with your rig, steam/ark on the same drive, and better choosing/managing mods.

4. Update your Steam detected system information so we can see that you've rectified properly your driver update and to see what steam shows in regards to detections(or not) in that regard(ie vram etc).

5. Posting more of your error reports in edits to your original post isnt necessary at this point because you're muddling the information to a certain degree. We already can see you've had multiple sources of issues that can be crash prone and until those have been clearly resolved, tested etc, it doesnt make for much relevance.
Jakestar597 Dec 21, 2023 @ 3:20pm 
!. yes they are on the same drive

2/3. Ok here is my list of mods. Also I joined a onofficial sever with NO mods and same problem. Also my bad on the explanation it was a fresh scorched earth game I tested before.

Mod List
Auto Emgrams
automatic Death Recovery
Better Reusables
Dino Tracker
Structures plus (S+)
Ultra stacks

Also I still have to wait to update my drivers until windows realizes I have TPM.



Originally posted by retsam1:
Originally posted by Lori37:

Eh.... did we end up in 2026 all of a sudden? AFAIK it's still 2023.... *confused*

I made a mistake. Begrudge me those everyone once in a while given the number of these threads I respond to every week and for years and years... as you well know lori :P

March this year (and as you pointed out in your other previous post to say, is still pretty behind as they've missed multiple just this year too.... and still a no no in gaming :P


Moving on.

Originally posted by Jakestar597:
Number of SSDs: 1
SSD sizes: 120G
Number of HDDs: 2
HDD sizes: 1000G,1000G
Number of removable drives: 0

1. As I suspected/mentioned, is steam and ark on the -----same----- drive since you have 3? If not put them on the same drive.

2. You still didnt bother to list your mods that I can see. Im going to assume you were also using bad mods then. Removing them as you claim doesnt prevent saves from being corrupted always....



Again, I specifically said for you to test if you can play on any unofficial server NOT using mods and default settings (IE a scientific Test Control)

If no crashes on another server, then it means your single player file was corrupted and likely due to mods, your hardware discrepancies already mentioned above, or a combination of both.

If your single player save has been corrupted and unable to be fixed, you'll need to start over with a new save and to be more mindful of staying updated with your rig, steam/ark on the same drive, and better choosing/managing mods.

4. Update your Steam detected system information so we can see that you've rectified properly your driver update and to see what steam shows in regards to detections(or not) in that regard(ie vram etc).

5. Posting more of your error reports in edits to your original post isnt necessary at this point because you're muddling the information to a certain degree. We already can see you've had multiple sources of issues that can be crash prone and until those have been clearly resolved, tested etc, it doesnt make for much relevance.
Last edited by Jakestar597; Dec 21, 2023 @ 3:21pm
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Date Posted: Dec 19, 2023 @ 4:29pm
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