Cant play it

[Danny]

I cant play ark it keeps crashing and I've tried everything but nothing works

[The Giving One]

Originally posted by Smittah79:

Originally posted by The Giving One:

Post the model number and model of your computer, OP. Also, post your operating system and if it is 32 or 64 bit.

And the antivirus, please.

OP has already stated that they have 150hrs on the game. The game will not run on 32bit.

Yes, I know that. Instead of correcting me and worrying about my posts so much, why don't we just help the OP ?

OP was sent here from H and T where I tried to help already. Thanks. And how do you know he did not play it on a different computer and that explains the 150 hours ?

[Danny]

I played it on this computer

[Aluminate]

Op, Please download Speccy from ym first post to you and screen the results if you hasve to, That's all.

[Danny]

whats ym (I just moved to usa so I'm still learning english) srry

[Danny]

Operating System
Windows 10 Home 64-bit
CPU
AMD FX-8800P
Carrizo 28nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Dell Inc. 0593VH (P0) 51 °C
Graphics
DELL S2316M (1920x1080@60Hz)
2048MB ATI AMD Radeon R9 360 (Dell) 44 °C
Storage
1863GB Seagate ST2000DM001-1ER164 (SATA) 42 °C
Optical Drives
HL-DT-ST DVD+-RW GU90N
Audio
Realtek High Definition Audio

[Danny]

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
Installation Date: 8/12/2016 5:36:16 AM
Serial Number: WP7K3-W2RYQ-9JMH4-62KJF-DJ3DR
Windows Security Center
User Account Control (UAC) Enabled
Notify level 2 - Default
Firewall Enabled
Windows Update
AutoUpdate Not configured
Windows Defender
Windows Defender Disabled
Antivirus
Norton AntiVirus Online
Antivirus Enabled
Company Name Symantec
Virus Signature Database Up to date
Windows Defender
Antivirus Disabled
Virus Signature Database Up to date
.NET Frameworks installed
v4.6 Full
v4.6 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2
Internet Explorer
Version 11.187.14393.0
PowerShell
Version 5.1.14393.0
Environment Variables
USERPROFILE C:\Users\danie
SystemRoot C:\WINDOWS
User Variables
Machine Variables
Power Profile
Active power scheme Dell
Hibernation Enabled
Turn Off Monitor after: (On AC Power) 10 min
Turn Off Hard Disk after: (On AC Power) 20 min
Suspend after: (On AC Power) 30 min
Screen saver Disabled
Uptime
Current Session
Current Time 10/1/2016 7:06:13 AM
Current Uptime 3,725 sec (0 d, 01 h, 02 m, 05 s)
Last Boot Time 10/1/2016 6:04:08 AM
Services
TimeZone
TimeZone GMT -6:00 Hours
Language English (United States)
Location United States
Format English (United States)
Currency $
Date Format M/d/yyyy
Time Format h:mm:ss tt
Scheduler
10/1/2016 7:00 AM; UninstallDDS-C960901F-CE14-4DE1-9729-1305F719A337
10/1/2016 12:00 PM; gameo_update
10/1/2016 2:38 PM; SystemToolsDailyTest
10/2/2016 4:32 AM; OneDrive Standalone Update Task
10/2/2016 4:47 AM; ByteFence Scan
10/23/2016 10:00 PM; PCDoctorBackgroundMonitorTask
ByteFence
DropboxOEM
IntegrationManager
PCDEventLauncherTask
RtHDVBg_PushButton
Hotfixes
System Folders
Process List
Security Options
Device Tree

[Aluminate]

Originally posted by Danny:

whats ym (I just moved to usa so I'm still learning english) srry

Looking...

DELL S2316M (1920x1080@60Hz)
2048MB ATI AMD Radeon R9 360 (Dell) 44 °C

Limited the GPU aptions. Do you crash at main menu or when loading the game?

[Danny]

https://www.piriform.com/speccy

[Danny]

when I'm looking for a server It crashes

[The Giving One]

Originally posted by Danny:

Norton AntiVirus Online

There is a big problem there, maybe. For some, Norton hates Steam and games.

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Norton is on that list.

[Danny]

Do I have to uninstall norton ?

[The Giving One]

Originally posted by Danny:

Do I have to uninstall norton ?

My suggestion would be to get a better antivirus than Norton, yes. This is my suggestion and some may disagree with me, but I have seen Norton cause damage to Steam and games for a long time.

And even if disabled, there are often child processes leftover from Norton like Norton Online Backup that can conflict also and cause crashes.

If you did , you would have to uninstall it and restart your computer, then verify the game files for all games affected.

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335


Sorry to ask, but I don't see the model number of the computer and I cannot find it from the serial on Dell.

Can you please go here...

http://www.dell.com/support/home/us/en/19/?~ck=mn

and use the 'auto detect' tool you see there and find out what computer you have and post the link here when you get the results ?

[Danny]

http://www.dell.com/support/home/us/en/19/?~ck=mn

[The Giving One]

Originally posted by Danny:

http://www.dell.com/support/home/us/en/19/?~ck=mn

That is the same link I just gave you. Use the auto detect tool on the left of that page. Find out what model of computer you have. Need to know the exact model, please.

[Danny]

http://www.dell.com/support/home/us/en/19/product-support/servicetag/JJW6X52/diagnose