Black Screen

[Dr.Mario'sTeabaggin Squirrel Rx]

Try to load up the bedroom game selection screen to choose the games but all I get is a black screen. Whats the deal?

[TheOddsBodkins]

I've had this issue before, and I got the game working by installing the correct version of Microsoft Visual C++ Redistributable package. I thought this issue was patched a long time ago, but apparently not.

To fix this issue you need to install the x86 version of Microsoft Visual C++ 2019 Redistributable[support.microsoft.com] package on your system.

Direct Download link: https://aka.ms/vs/16/release/vc_redist.x86.exe


Edit: I realized that the issue OP described may not be the same as I help to fix here. Issue I'm talking about is where the TV in the game room has transparent screen.

[Dr.Mario'sTeabaggin Squirrel Rx]

Originally posted by TheOddsBodkins:

Edit: I realized that the issue you described may not be the same as I help to fix here. Issue I'm talking about is where the TV in the game room has transparent screen.


I had this issue too a couple years ago too and I got it fixed by installing the right Microsoft Visual C++ Redistributable package. I thought this was patched a long time ago, but apparently not.

Here's how to fix this issue:

• To download download Microsoft Visual C++ 2015 Redistributable go to this link:
  https://www.microsoft.com/en-us/download/details.aspx?id=52685
  
• Select your language from the list or English otherwise (it doesn't really matter)
  
• Once you click download it will ask what versions you want to download. You will need vc_redist.x86.exe only.
  
• Click next and once the file is downloaded install it and you are good to go.

---

In case someone from SEGA sees this post. The problem is that SEGA Classics installs VC 2012 redist[steamdb.info] on Steam, but using Dependency Walker I could not find any executables or DLL files that actually uses VC 2012 dlls. The GenesisEmuWrapper.dll however, is linked to vcruntime140.dll that is either VC 2015, 2017 or 2019 redistributable file.

My issue is that I double click to bring up the game and i hear the sega song play with a black screen. Then afterwards when the game bedroom is suppose to show up on your screen i get a complete black screen. I can do anything. I have to ctrl alt delete to get out. Do you know if your solution fix my problem?

[KillerRoo]

I have this issue as well. My version of the 2015 redistributable is the latest one (newer than the link) -- Is it explicitly tied to that build?

[H2oevolved]

I have the same problem, only the simple launcher works for me as well..

[TheOddsBodkins]

Originally posted by KillerRoo:

I have this issue as well. My version of the 2015 redistributable is the latest one (newer than the link) -- Is it explicitly tied to that build?

I have mistaken this issue with another one so having the correct redistributable installed probably will not help at all with this one. But...

No, version should not matter. Even 2017 or 2019 redistributable packages should work just as well. Basically the 2017 and 2019 are just updated versions of the same 2015 redistributable files unlike the older Visual C++ redistributable packages that all used different file naming convention.


As for helping fixing this issue, I have only basic advice to give. Like make sure you have DirectX redistributable installed, update your computer's graphics drivers, try disabling Steam overlay (you can do this in the game properties in Steam), try running dxdiag[support.microsoft.com] and see if it reports any problems.

[KillerRoo]

Originally posted by TheOddsBodkins:

As for helping fixing this issue, I have only basic advice to give. Like make sure you have DirectX redistributable installed, update your computer's graphics drivers, try disabling Steam overlay (you can do this in the game properties in Steam), try running dxdiag[support.microsoft.com] and see if it reports any problems.

^ Ah, yes, the ol' standbys. I've gone through most of it - I think I'm probably just overdue for an OS wipe/reinstall. While Win10 is way better than older versions... it still feels a bit crusty after a while.

[Dr.Mario'sTeabaggin Squirrel Rx]

Thanks for the help I’ll look into these suggestions

[TheOddsBodkins]

I had a feeling that this may be issue with the Unity game engine and did some searches and found something that may help you guys.

First off, If you hold down the Shift key while the game is launching you should get a configuration window instead. In the graphics options there's field for selecting a monitor. If that field is empty and there's nothing you can choose from the drop-down, then this workaround may work for you too. You can also just try changing the graphics settings here to see if that works.

Here's the possible workaround for this issue

For NVIDIA graphics card: Open your NVIDIA Control Panel, find the Adjust Desktop Size and Position page, and change "Aspect ratio" to "No scaling".

For AMD graphics card: Open AMD Radeon settings, click on the Display tab, and change Scaling Mode from "Preserve aspect ratio" to "Full panel".

For Intel Integrated Graphics: https://steamcommunity.com/discussions/forum/1/1480982971174752598/?ctp=5#c1711816348626327033


Here's the the topic this fix originated from, conveniently also on the Steam community:
https://steamcommunity.com/discussions/forum/1/1480982971174752598/
and I found the link for that topic from here
https://forum.unity.com/threads/black-screen-in-unity-games-games-i-play-not-games-im-a-developer-of.518722/

There's also another fix linked in that Unity forum post that may help you guys if this one does not work.

[Serbian Prinny]

Originally posted by TheOddsBodkins:

I had a feeling that this may be issue with the Unity game engine and did some searches and found something that may help you guys.

First off, If you hold down the Shift key while the game is launching you should get a configuration window instead. In the graphics options there's field for selecting a monitor. If that field is empty and there's nothing you can choose from the drop-down, then this workaround may work for you too. You can also just try changing the graphics settings here to see if that works.

Here's the possible workaround for this issue

For NVIDIA graphics card: Open your NVIDIA Control Panel, find the Adjust Desktop Size and Position page, and change "Aspect ratio" to "No scaling".

For AMD graphics card: Open AMD Radeon settings, click on the Display tab, and change Scaling Mode from "Preserve aspect ratio" to "Full panel".

For Intel Integrated Graphics: https://steamcommunity.com/discussions/forum/1/1480982971174752598/?ctp=5#c1711816348626327033


Here's the the topic this fix originated from, conveniently also on the Steam community:
https://steamcommunity.com/discussions/forum/1/1480982971174752598/
and I found the link for that topic from here
https://forum.unity.com/threads/black-screen-in-unity-games-games-i-play-not-games-im-a-developer-of.518722/

There's also another fix linked in that Unity forum post that may help you guys if this one does not work.

This did not work for me (I am an NVIDIA user)
I still have a black screen regardless of is it fullscreen or windowed.

[KillerRoo]

^ My issue was a missing redistributable; however, I've also found I had the European distribution, which is missing some pre-packed mediate redistributables (due to some anti-trust stuff IIRC).

Edit: A day or 5 from a full reinstall, so hopefully all of this will go away permanently.

[Serbian Prinny]

Originally posted by KillerRoo:

^ My issue was a missing redistributable; however, I've also found I had the European distribution, which is missing some pre-packed mediate redistributables (due to some anti-trust stuff IIRC).

Edit: A day or 5 from a full reinstall, so hopefully all of this will go away permanently.

Can you send me link to this redistributable please?
It might be problem for me as well because I am also from Europe.

[KillerRoo]

I slammed it with all 3 of the listed executables:
here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

So I don't know if those, or those + update fixed it -- I'm about reinstall US Retail just because blech this is annoying (GTA V & Origin have these issues too)

[Serbian Prinny]

Originally posted by KillerRoo:

I slammed it with all 3 of the listed executables:
here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

So I don't know if those, or those + update fixed it -- I'm about reinstall US Retail just because blech this is annoying (GTA V & Origin have these issues too)

Sadly it still shows black screen for me but I know it's not fully frozen because while it is black screen, Steam menu still works. I tried reinstalling but no luck.

[76561199053236139]

Hi Guys. I have Linux (CentOS 8) & facing the same problem. After I select a game, the tv screen goes black. Anyone here who can help? I am from Asia

[RichardMetacho]

Originally posted by TheOddsBodkins:

I've had this issue before, and I got the game working by installing the correct version of Microsoft Visual C++ Redistributable package. I thought this issue was patched a long time ago, but apparently not.

To fix this issue you need to install the x86 version of Microsoft Visual C++ 2019 Redistributable[support.microsoft.com] package on your system.

Direct Download link: https://aka.ms/vs/16/release/vc_redist.x86.exe


Edit: I realized that the issue OP described may not be the same as I help to fix here. Issue I'm talking about is where the TV in the game room has transparent screen.

it works, thank you very much