Tron 2.0 Killer App won't finish the install

[RyGuy]

I've tried instaling the Killer App a few times and when it gets to the last file, it freezes. Fix?

[LDSO]

Workaround here: http://tronfaq.blogspot.com/2010/11/tron-20-killer-app-mod-help-and.html#safemode

[Bullwinkle]

I'm having the same problem and none of the fixes listed in that workaround helped at all.

[LDSO]

Originally posted by Bullwinkle:

I'm having the same problem and none of the fixes listed in that workaround helped at all.

Installing the mod in Windows Safe Mode should work. It's the last recommended step.

[Bullwinkle]

It did not.

[LDSO]

What's happening in Safe Mode? Still freezing? Or something else?

By booting Windows into Safe Mode, you're ensuring no other programs are running in the background when you install. From what I've been able to discover, programs like Razer's Comms/Cortex/Synapse/Booster or Logitech Gaming/SetPoint software can interfere with the installation.

For the next version of the mod, I'm making a change to the scripting in the installer to try and mitigate this issue. (In other words, it's an issue with the installer software itself and I'm going to try and see if I can work around it.)

[Bullwinkle]

The install gets all the way to very near the end (98%, IIRC) and then it just hangs.

Looking forward to the update. I hope someone posts in this thread when it comes, since I'm subscribed to this!

[RyGuy]

I just rebooted and it installed just fine.

[LDSO]

Originally posted by Bullwinkle:

The install gets all the way to very near the end (98%, IIRC) and then it just hangs.

Would you be willing to send me logs? Instructions on how to provide them are in the workaround link I posted earlier. Your situation is an unusual case. I've never had anyone who booted to Safe Mode tell me that the install still failed.

Since Safe Mode eliminates all extraneous background processes that could interfere with the install, it would have to be something else. Maybe a particular piece of hardware, like a certain storage device. I'm trying to pin down the cause of this, and the best I've come up with is Razer and Logitech software as causes in some cases.

Originally posted by RyGuy5150:

I just rebooted and it installed just fine.

That's great to hear. :)

It's unfortunate, that in some cases, booting to Safe Mode is necessary. Again, I'm trying to work around the issue in the next mod update.

[Monthis]

I've tried everything: disabling Razer Synapse, restarting, and even running the patch from safe mode. The installer always hangs near the end trying to install nircmdc.exe (or perhaps the next file / instruction). I'm running Windows 10 and I have Steam installed on a secondary drive. If I find something out I'll post it here.

Update: I got it to install. I disconnected my external USB drive originally but decided to disconnect everything except the keyboard and the mouse. I did reinstall the game and follow the instructions again but I'm pretty sure it was having an issue with one of my USB devices.

[v00d00m4n]

Have same issue, i suppose nircmd quits with exit code that installer dont expect or before installer expect it.

Issue lays both in faulty installer logic and outdated nircmd. Probably it has some troubles with external drives since my game installed on external one.

I've been doing installers and patchers for more than decade. Can you publish source code of installer scripts to see what exactly it does to find part where logic should be changed?

[LDSO]

Originally posted by Voodooman:

Have same issue, i suppose nircmd quits with exit code that installer dont expect or before installer expect it.

Issue lays both in faulty installer logic and outdated nircmd. Probably it has some troubles with external drives since my game installed on external one.

No, nircmd isn't executed at that point. So there's no "nircmd quits with exit code that installer didn't expect". It's used at a much later time. Also, it's not outdated but rather the latest version of that command line tool.

I've already tested the installer on 4 different computers, all with different versions of Windows (XP through 10), different installed software, and different hardware. I can't replicate the hang. This seems to be a flaw with the installation software itself, that manifests itself due to some specific software or hardware that I don't have that's interrupting the install process, and the installer doesn't handle it gracefully. I've already explained this elsewhere. I have to attempt changes to the scripting and create a workaround to mitigate this.

[LDSO]

Originally posted by Rathestrael:

Update: I got it to install. I disconnected my external USB drive originally but decided to disconnect everything except the keyboard and the mouse. I did reinstall the game and follow the instructions again but I'm pretty sure it was having an issue with one of my USB devices.

Thanks! I appreciate the trouble you went to. Yeah, I figured this could be one of the causes. I do mention "unplugging any USB storage devices" in the troubleshooting page I have linked above, but I didn't know for certain if that was a cause.

This is troubling, because - again - it's a flaw with the installer software itself. That would mean it scans all drives on your system, and hangs if it accesses an external USB drive or (what it believes to be) other USB storage device. I'll have to see if there's anything I can do to mitigate it.

[3dfx]

Is there a planned update on the issue ?

[LDSO]

Originally posted by 3dfx:

Is there a planned update on the issue ?

The developer of the software I use, to create the mod's installer, has since admitted there was a bug that could cause a hang in certain specific conditions. They claim to have actually fixed it now. So when the next version of the mod releases, this issue should be gone.

[v00d00m4n]

and when would that be?