Endless Connecting Screen

[kChamp]

Several players seem to be having trouble getting past the 'Connecting' screen. Unfortunately the problem is not with ShellShock Live itself, but with the Multiplayer framework it's built on (Yahoo Games Network, formerly Player.IO). I'm in contact with the developers at YGN and they are aware of the issue but don't yet have a fix. With that said, I'm determined to get to the bottom of the issue and help them get it fixed.

I'd like to request some information from those of you experiencing the problem. Please email me at [sslsteam <at> shellshocklive.com] or reply here with the following info:

1. Operating System
2. Internet Service Provider
3. Are you behind a router, have a firewall running, etc.?
4. Where are you located? NA, EU, etc.
5. I've created a connection test program. ( www.shellshocklive.com/YGNConnectingTest.zip ) Please download, unzip, and run 'YGNConnectingTest.exe". What are the results of the 3 tests?
6. Are you able to connect to the old Flash-based version of ShellShock Live? (www.shellshocklive2.com)
7. Any additional info that may be relevant?

Thanks for your understanding and help and hopefully we'll figure this out soon. I want to get this fixed just as much as you do.

- Kyle

*UPDATE* 3/24/16: Unfortunately no fix yet and still out of my control. I'll keep this thread updated with the latest info.

*UPDATE* 4/8/16: Still in contact with YGN devs. On 3/25/16, they said that they're busy "for the next few weeks" but after that they can work on fixing the issue. So theoretically they can start working on it next week, but you know how these things go. Probably will take longer. Wish I could do more but that's all I've got for now.

*UPDATE* 4/14/16: So it looks like the YGN service has been sold to another company who will maintain and improve it. I've been in contact with the new devs and they've promised a fix. Don't have a timeline though... hopefully soon.

*UPDATE* 4/24/16: Progress! The YGN developers let me know that they've made a change within the last few days that may help. I'm supposed to check with you guys and report back. Can any of you connect now?

*UPDATE* 4/26/16: So it seems that the issue wasn't fixed judging by your replies. To see what's going wrong they need more details about how your computer is communicating with the YGN servers. It would be very helpful if any of you could follow the following steps to capture network activity while trying to connect:
1) Make sure you've downloaded the Connection Test Program from Step 5 above.
2) Download and install Wireshark (https://www.wireshark.org/)
3) Open Wireshark and start capturing activity by double clicking your network connection under "Capture"
4) Run the Connection Test Program from Step 5
5) Once the Connection Test Program is complete, press the red "Stop" button on the top left of Wireshark
6) Save the capture (File > Save As)
7) Email the capture file (.pcapng) to [sslsteam <at> shellshocklive.com] and I'll forward it to the YGN devs. Please also include which Tests pass and which fail in the email.
Hopefully this will provide enough info to get this fixed once and for all!

*UPDATE* 5/3/16: Still working on it. A fix probably won't be ready tomorrow. However, I've created another Connection Test to test a possible fix.
( www.shellshocklive.com/YGNConnectingTest2.zip )
Please download, unzip, and run 'YGNConnectingTest.exe". What are the results of the 3 tests?

*UPDATE* 5/7/16: Fixed! SSL V0.9.6.1 now attempts a second connection method if the first fails. This should solve the issue for those of you who are stuck on the 'Connecting' screen. Thanks so much for your patience! I really do appreciate all of you sticking it out, and I apologize it's taken so long. If any of you still can't connect, please let me know here.

[WildCard65 the Waifu Card]

To the 3 of you that posted, if you run MalwareBytes, please look at my reply above all of yours.

[Patches]

Originally posted by WildCard65 the Joker Card:

To the 3 of you that posted, if you run MalwareBytes, please look at my reply above all of yours.

I'm not too tech savvy but I added the exclusion of the file and foler to shellshock, and I have that one 'enable' thing off. I'll try to load it?

EDIT: It didn't work... I'm lost on what to do, like I said I'm not tech savvy at all.

[WildCard65 the Waifu Card]

Originally posted by Patches:

Originally posted by WildCard65 the Joker Card:

To the 3 of you that posted, if you run MalwareBytes, please look at my reply above all of yours.

I'm not too tech savvy but I added the exclusion of the file and foler to shellshock, and I have that one 'enable' thing off. I'll try to load it?

EDIT: It didn't work... I'm lost on what to do, like I said I'm not tech savvy at all.

The workaround being given to us by MalwareBytes' staff is to disable the Web Protection module until a fix is available, follow the thread I linked to learn when fix is available.

[Patches]

Originally posted by WildCard65 the Joker Card:

Originally posted by Patches:

I'm not too tech savvy but I added the exclusion of the file and foler to shellshock, and I have that one 'enable' thing off. I'll try to load it?

EDIT: It didn't work... I'm lost on what to do, like I said I'm not tech savvy at all.

The workaround being given to us by MalwareBytes' staff is to disable the Web Protection module until a fix is available, follow the thread I linked to learn when fix is available.

Ok, got it. Thanks!

[naet17]

Originally posted by WildCard65 the Joker Card:

Originally posted by Patches:

I'm not too tech savvy but I added the exclusion of the file and foler to shellshock, and I have that one 'enable' thing off. I'll try to load it?

EDIT: It didn't work... I'm lost on what to do, like I said I'm not tech savvy at all.

The workaround being given to us by MalwareBytes' staff is to disable the Web Protection module until a fix is available, follow the thread I linked to learn when fix is available.

Thank you, the Malware module off makes the game work again for me!

[Laiinad]

1- windows 10
2- connecting screen error constantly
3 ran the test, failed all 3, said due to network error.
4- Alaska, USA.
5- directly wired, everything else works fine.

[Patches]

Originally posted by BIGDan:

1- windows 10
2- connecting screen error constantly
3 ran the test, failed all 3, said due to network error.
4- Alaska, USA.
5- directly wired, everything else works fine.

You have Malwarebytes?

[痛み]

1. Windows 10
2. XFinity
3. Firewall yes, router wirelessly
4. UN, IL
5. Failed all 3 tests
6. Steam won't allow URL to go through
7. When i connect and the countdown for the second method shows up, it'll count down to 30 seconds left and then i would get connection issue "PlayerIOClient.PlayerIOError: Network Issue: 408 Request Time-Out"

[Patches]

Originally posted by Android 21:

1. Windows 10
2. XFinity
3. Firewall yes, router wirelessly
4. UN, IL
5. Failed all 3 tests
6. Steam won't allow URL to go through
7. When i connect and the countdown for the second method shows up, it'll count down to 30 seconds left and then i would get connection issue "PlayerIOClient.PlayerIOError: Network Issue: 408 Request Time-Out"

You're going to need to turn of web protection in order to play, as seen above for my issue. Turn it back on whenever you're done playing. However maybe someone else could do better but I only know this workaround.

[Screw Loose]

Thank you Patches! Turning off Malwarebytes Web Protection fixes the issues for me. I wonder what website address I could add to an exclusion list?

[Dawit]

1. Windows 10 / 2. Rogers / 3. Using router no firewall / 5. I fail all 3 / 6. Works / 7. No

[Ausmanis]

Thanks Patches and Screw Loose.
Hadn't played it for a few weeks and when I did I've got this problem. I kept trying different ways, checked my firewall, verified the file integrity, thought it might have been my vpn, but no. It's never done anything like this before and I was stumped til I researched and found this. I turned off Malwarebytes and it worked just like it used to. That Sucks! But I'll have to do it to play.
I tried different ways to exclude in it Malwarebytes setings but no luck.

[Patches]

Sure thing, hope it gets fixed soon.

[Grumpy]

I've tried excluding the .exe in malwarebytes but it still won't connect. Turning it off has been the only thing that works for me as well.

[Ausmanis]

Originally posted by Dr. Horrible:

I've tried excluding the .exe in malwarebytes but it still won't connect. Turning it off has been the only thing that works for me as well.

Yeah I really don't like doin that cause you can bet ya hard drive I'll forget to turn it back on or jneed it just at the wrong time and it won't be there. Have to set an alarm on my phone to remind me every 10 mins or so