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Well, duh. You wouldn't pay them for a patch, now would you?
People are gonna come back when the DLC is out. For now we've all finished the base game and moved on to playing the other ~200.000 games on Steam and beyond. And that's fine.
I mean, is it nice to get a fix here and tweak there? Yeah. Am I gonna do another playthrough for the sake of it? No. So realistically, it doesn't matter at what pace they're making it, if most people won't be coming back to check it out until NG+ anyway.
I don't want to describe post-launch support for this one as palliative care, but you hopefully realize their announced plan to listen to community feedback and do what players want is a fancy way of saying they never expected Shadows to perform well and decided to minimize their investment a long time ago. Shadows reminds me of Watch Dogs: Legion a lot - a great game a lot of people wanted to do better, but we all know how that went.