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https://help.steampowered.com/en/faqs/view/68D2-35AB-09A9-7678
Beyond these generic steps, I’m not really sure. You could try reaching out to support, though that’ll probably take a while.
I had a similar issue that I think was tied to the cloud save system. Took a few attempts/restarts, but I eventually got through. Really weird.
A good ol reinstall should do it. :D