ESO Support and Technical Assistance

[ZOS_AlanG]

Welcome to The Elder Scrolls Online: Tamriel Unlimited section of the Steam Forums! This thread covers basic support questions, to ensure you're able to get help with any problems you encounter.

For general game questions or assistance, you can stop by our support site[help.elderscrollsonline.com], which also contains a searchable knowledge base of game information. These are also available in-game by typing "/help" in the chat window.

• Server Status and Technical Support FAQ
  
• How to Report a Bug
  
• How to Report a Player
  
• How to submit Game Feedback
  
• How do I repair my game?

[ZOS_AlanG]

Server Status and Technical Support FAQ

The best place to get information on server maintenance and downtime is the Server Status page[help.elderscrollsonline.com]. We also post updates on our forums and Facebook to let people know about server maintenance.

For tech support, you may find the following technical FAQs useful:

• PC Technical Issues & Troubleshooting (PC) [forums.elderscrollsonline.com]
  
• Mac PC Technical Issues & Troubleshooting [forums.elderscrollsonline.com]
  
• Login Error Codes: Their Meaning and Solutions[forums.elderscrollsonline.com]

Please contact us[help.elderscrollsonline.com] if you continue to have technical problems with The Elder Scrolls Online: Tamriel Unlimited, or your account.

[ZOS_AlanG]

How to Report a Bug

The fastest way to report a bug is to type “/bug” in the chat window while in-game. Make sure to select the proper category and subcategory, and give as much detail as possible about the issue. Check the "Include Screenshot?" box to include a screenshot of the issue. Please be sure to press the "Print Screen" key on the keyboard before typing "/bug" to make sure the correct screenshot is included in the bug report.

Once all the fields are filled out properly, click "Submit."

[ZOS_AlanG]

How to Report a Player

There are several ways to report a player, depending on whether you see their character, their name in chat, or get an in-game mail from them.

• How do I report a player for inappropriate behavior?[help.elderscrollsonline.com]
  
• What can I do to help fight bots and gold spammers other than just report them? Is there a fast way to report them?[help.elderscrollsonline.com]

[ZOS_AlanG]

How to submit Game Feedback

Player feedback is very important to us!

To give feedback about the game, type "/feedback" in the Chat Box, or hit the F1 key and click on the quill and parchment icon. Players should be sure to include as much detail as possible in the description. When finished writing the feedback, players should then click "Submit Feedback" to send it.

[76561198142842014]

How do I repair my game?

Our official ESO launcher patches the game to its latest version using our latest files. The Verify feature in Steam checks against the original download files and not any patched files after installation. Please do not use the Steam Verify option for your ESO installation.

Instead of using the Verify feature in Steam, please use the ESO launcher's repair function if game files need to be checked after installation. Instructions on how to repair your game via our launcher are below:

• Start The Elder Scrolls Online launcher by double clicking on the icon on your desktop.
  
• Wait for the launcher to finish starting.
  
• If multiple ESO clients are installed and available through the launcher, make sure to have the correct version highlighted by clicking on it once.
  
• In the middle of the launcher there will be an entry for Game Options next to an icon of a small cog wheel.
  
• Open the Game Options drop down menu and click on the option for Repair.
  
• Allow the launcher to examine all the files for the game. This may take some time.
  
• If any files are found to have problems, the launcher will re-download those files.