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Edit: Not saying its an excuse, just explaining
The merchant and most of the things on the crown store aren't that ridiculous when you consider ESO plus gives you all dlc's and previous expansions + a couple ingame benefits, and also throws in 1650 crowns per month (which is more than paying 1500 crowns for 12.99€ without plus which you could cancel at any time anyways).
It doesnt personally bother me cuz most of the important stuff like cosmetic outfits are through achievments and ingame stuff, so when i buy ESO plus i won't really have anything to spend on the crown store anyways. I'll buy the Warden class and after that i have no idea lol.
Edit 2: Comparing microtransactions to a full game is not a right comparison. Instead, compare the base game price or Elsewyr expansion to Metro Exodus and it's more fair. Compare MTX with MTX, not with other games. MTX is always overpriced when it comes to value-per-dollar no matter what game it is.
But $40 for something you can't even customize is pretty crazy.
The thing that hits the hardest for me is the fact that everything that gives your house functionality is very expensive. NPC traders, crafting stations, storage, exc.
Crafting Stations for your house aren't that expensive at all.. anywhere from 25-50k each for the standard stations (non-attunable, of course). The Outfit station is one that's a little more expensive, along with the dye station.. I think?
The biggest expense is the Transmutation station.
I'm not even sure attunable stations can be sold among players.. but I also may be wrong because some guild halls have all of the set stations available for use.
What REALLY gets me is.. the merchant NPC you can buy? It can't repair your equipment.
I believe their reasoning behind that was that the merchant being able to do so would basically nullify your need to go to town for anything.. which, honestly, is dumb.. because you have to go to town to pick up dailies and such anyway.
So on that note, I agree.. the merchant NPC is too expensive. The banker I do like, and don't mind the limitations it possesses. (Being unable to access Guild banks/stores.)
Even when placed in your home, though (as decor), the merchant NPC can't repair. Such a shame.
Thankfully there's a lot in this game that basically makes it worth it despite those kinds of downsides existing.
I don't buy anything in the crown store unless it's dlc that I use free crowns from eso plus to buy, everything else is a rip off and you're dumb if you spend real money on that crap and enable the developers to constantly hose the ♥♥♥♥ out of their customers