Resident Evil HD Remaster Bug Reporting Thread

[Capcom Customer Service]

Hey Resident Evil Fans,

We hope you’re all enjoying Resident Evil HD Remaster! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. That said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate.

Before providing reporting further, please ensure you've followed the steps below to rule out problems with Steam or the game’s files:

Ensure game files are intact using Verify Game Cache

1) From your Steam Library list, right-click on Resident Evil / biohazard HD REMASTER and select Properties.
2) Click the LOCAL FILES tab.
3) Click "Verify Integrity of Game Cache..." and allow the validation process to run its course. Please disable or shutdown your anti-virus while this process runs.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problem files.

Reinstalling your video card drivers

We also recommend making sure you have the latest drivers for your graphics card. Some high end integrated graphics chips and modern laptop class discrete GPUs may work but have not been tested, nor are they officially supported by Capcom.

AMD Drivers[support.amd.com]
NVIDIA Drivers[www.nvidia.com]

If you still experience crash issues, you may want to try performing a clean installation of the driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

Important! Lastly, please don't forget to reboot Windows upon completing the driver installation. This will help reinitialize the driver and the graphics card using the new driver.

Reporting crashes

If you still experience poor framerate, “slow motion” effects, crashes, or other issues, please help the dev team by providing detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 64-bit/32-bit, etc.)
7) Anti-virus software name and version

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here[www.fuzeqna.com].

B) Specific issue
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc.
If the game is crashing, it would be super useful if you can share your app crash log file via downloadable link using any one of the popular file hosting services such as DropBox, GoogleDrive, OneDrive, etc.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- Capcom Customer Service Team

Please note that this thread is only for posting issues with the game and specifications; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[danielmarsan]

Had to set shadow quality low, otherwise the game runs VERY slowly... cutscenes lagged and out of sync, either (no matter how the FPS settings).
Laptop Dell
Core i5
6gb RAM
Geforce GT 730M
Windows 8.1
Avira 14 0 7 468

[blekx]

Hello Capcom.

1) Intel Core i3-370m, 2.4 GHz (4 CPUs).
2) Sony Vayo VPCEB3D4R.
3) ATI Mobility Radeon HD 5650, VRAM-1GB.
4) Video driver version: 8.723.8.2000, WDDM 1.1.
5) RAM 3GB.
6) OS version: Windows 7 (64-bit).
7) Anti-virus: OFF in game.

Out of synch audio and video cut-scenes and movies. Low frame rate in the game, from 12-25 FPS.
The settings in the game (at different graphics settings the problem remains):
Screen resolution-1360x768.
Vertical sync-ON.
Shadows-Low.
Texture-High.
Frame rate-Variable.
AA-OFF.

If you simply make skip frames in the game, are any problems with a frame rate will disappear at all.

Goodbye. I hope you in the coming days to make a patch for the game.

[Stalker]

Slow Motion Effects no matter what options are set to. Also have issues with Audio and Visual Sync. Also the Subtitles do not match the audio. ~ 1 to 2 second delay. Fram rate drops when entering animation/video

Desktop

CPU - AMD FX 8320 @ 3.5 GHZ
Video Card - ATI Radeon 4870 1GB Vram
Memory 16GB DDR3 2100
Video Driver Version: 8.970.100.1100 Driver model WDDM 1.1
OS - WIndows 7 Pro SP1
Installed on 256 GB ADATA SSD

No AV Software installed.

Also have same issue on my laptop

CPU - Intel I5 4520
Video Nvidia Geforce GT630 2GB Dedicated vram
Memory : 8 GB
Driver version : Unknow but recently updated to nvidias latest on website. ( Will update once im back on laptop)
OS - Windows 7 Home Prem. Sp1
AV: Microsoft security essentials ( Not enabled while in game)

[Sifer2]

Possible achievement bug with the "Herbicide" achievement. I just defeated the required boss as Chris, and it doesn't show unlocked on my profile.

[skeet1983]

My biggest annoyance is that the mouse cursor is always on-screen. It doesn't disappear after a bit. Is there a fix for this besides a third-party program?

[jackrider53]

Having slow motion only during gameplay no matter the settings, 30 fps makes it run somewhat smoother,,, but menus and everything else runs perfectly my computer should destroy this game i can play re4 and up smoothly i should have no trouble running this and i have played way more taxing games

AMD A4-5000 With Radeon HD Graphics
8.00 gigs of ram
64 bit windows 8

[Enlil]

My only problem is slow motion gameplay and scenes(not cinematic ones, in-game graphic scenes), even in the low settings it doesn't change. If I choose 60fps option game becomes more slower. Variable and 30 fps options are same.

1) Intel Core i3-3110M, 2.4 ghz
2) Lenovo G500
3) AMD Radeon HD 8570M, 2GB VRAM
4) 14.501.1003
5) 4GB RAM
6) Windows 7 64-bit
7) -

[MrMerch]

1) Intel Core i3 M370 @ 2.40 Ghz 2.39 Ghz
2) Dell Laptop N5010
3) ATI Mobility Radeon HD 4650 1024mb
4) 8.970.100.1100
5) 6gig ram
6) Windows 7, 64-bit
7) none while games running

Opening cut scene is fine until the doors and thereafter. The voval overdub goes out of sync then the game is running the commonly described slow-motion manner. It's unplayable with any combinations between game and card settings, though some changes make it slightly smoother than others. Haven't gone beyond saving in the dining hall do to this.

[Specter_WSA]

My friend and I pre downloaded the game, and when we click "Play" nothing happens...

[BruteDragon7139]

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2320 @ 3.00GHz 46 °C
Sandy Bridge 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Gateway IPISB-VR (CPU 1) 48 °C
Graphics
HX2001L (1600x900@59Hz)
Intel HD Graphics Family (Acer Incorporated [ALI])
Storage
931GB Hitachi HDS721010DLE630 (SATA) 39 °C
Optical Drives
HL-DT-ST DVDRAM GH70N
Audio
Realtek High Definition Audio


Everytime I watch/skip the intro scene when starting the game, it crashes. After that, the game closes and a box pops up. It states, "Fatal Error: ERR09 Unsupported Function."

[Freyar]

1) Intel i7-3770k 3.4Ghz
2) (Custom)
3) GeForce GTX 970 4GB
4) 347.09
5) 8GB DDR3 @ 2133Mhz
6) Win8.1 x64
7) Microsoft Security Essentials
-----
Game does not support 2560x1440 resolutions.

Main Menu > Options > Video Settings
Resolution caps out at 1920x1200

[Mr.Bright]

Whenever I try to start up the game it just goes to a fullscreen black screen then an error pops up

E_INVALID:pdevice->Reset(mpUIThreadD3DPresentParam)

Not sure what to do

[TheHuskyGT]

SERIOUS LAG!!

I played this morning to test it, and everything went fine. Now that I'm back home and starting from scratch, I'm having SERIOUS lag issues. I'm pretty sure my PC is up to the task of running this game even at 60fps, even though I rather run it at 30 for a more "cinematic" or classic effect. Tried lowering everything. Problem still persists. Usually happens during cutscenes, when entering a new room or after checking the inventory and can last up to 6 to 7 seconds. Can't play this game as it is. RE4 Ultimate HD had a very similar problem but not as bad as with this game.

1) CPU: Intel Core i5 4430 3.0ghz Quad Core
2) PC Model: Modified HP Envy 700-074
3) GPU: EVGA GTX 750ti 2gb edition
4) Driver version 344.75
5) 12GB Ram
6) OS: Windows 8.1 64bit

[FrostiDeNisCA]

stuck at 98 percent? downloading

[DonleySimon]

My in game configurations:
Resolution: 1920x1080
Window Setting: Full Screen
VSync: On
Refresh Rate: 60hz
Frame Rate: Variable
Anti-aliasing: FX-AA3
Shadow Quality: High
Texture Quality: High


A) Your System Specs
1) Intel q6600 @2.4ghz
3) Radeon 4870 512mb / Radeon 4850 512mb using crossfire
4) Driver version: 8.97.100.11-130429a-158498C-ATI / Catalyst version: 13.9 / Direct 3D version: 7.14.10.0911
5) 8gb of RAM DDR2 @1066mhz
6) Windows 7 64-bit
7) Anti-virus: None

B) Specific issue
Game slows down to 2fps randomly and constantly only during gameplay.

C) Detailed reproduction steps, if consistently reproducible
Started the game as Jill and everything went fine, as soon as I could control her it was at 2fps, grabbed the ink ribbon on the table and then the game was normal at more than 50fps. Aproached chris and the cutscene played fine, back controlling Jill and was at 2fps again, walked towards the typewriter and when the camera changed the game was back normal. In another playthrough I loaded a save from the dining room, the game was normal, grabbed the emblem at the fireplace and walked to the clock, opened the map and closed it and the game was at 2fps again.