game crash by amd rx5700xt

[428]

i was play a game sometime is crash
My Driver 19.11.2
and event viewer here



Log Name: Application
Source: Application Error
Date: 18/1/2563 1:15:05
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-5F1UBU8
Description:
Faulting application name: atkexComSvc.exe, version: 1.0.0.1, time stamp: 0x5d6ddf4d
Faulting module name: atkexComSvc.exe, version: 1.0.0.1, time stamp: 0x5d6ddf4d
Exception code: 0xc0000005
Fault offset: 0x0001c3a2
Faulting process id: 0x2434
Faulting application start time: 0x01d5cd620a9ff20c
Faulting application path: C:\Program Files (x86)\ASUS\AXSP\4.00.42\atkexComSvc.exe
Faulting module path: C:\Program Files (x86)\ASUS\AXSP\4.00.42\atkexComSvc.exe
Report Id: 1d90bc34-34ed-4bdf-99b9-0503e0b8c260
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-01-17T18:15:05.894335000Z" />
<EventRecordID>15179</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-5F1UBU8</Computer>
<Security />
</System>
<EventData>
<Data>atkexComSvc.exe</Data>
<Data>1.0.0.1</Data>
<Data>5d6ddf4d</Data>
<Data>atkexComSvc.exe</Data>
<Data>1.0.0.1</Data>
<Data>5d6ddf4d</Data>
<Data>c0000005</Data>
<Data>0001c3a2</Data>
<Data>2434</Data>
<Data>01d5cd620a9ff20c</Data>
<Data>C:\Program Files (x86)\ASUS\AXSP\4.00.42\atkexComSvc.exe</Data>
<Data>C:\Program Files (x86)\ASUS\AXSP\4.00.42\atkexComSvc.exe</Data>
<Data>1d90bc34-34ed-4bdf-99b9-0503e0b8c260</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



How to fix this problems ?

[HypnoToad]

Are you sure this is the thing that crash the game?
atkexComSvc.exe is an ASUS Motherboard software.
It should be an utility software or update service, you can disable it at services.msc

My guess it can be the graphics driver, 19.11 was a beta if I remember well.
You should do a clean install with DDU or AMD Cleanup (https://www.amd.com/en/support/kb/faq/gpu-601) and install the WHQL version of the driver (19.12.2)
https://www.amd.com/en/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-rx-5700-xt
You can try with the 20.1.2 driver but is still in beta.

Also disable Radeon Anti-Lag.
Try to disable VSync or Freesync too.

[miklkit]

Try the latest drivers. I am using a Vega 64 and the 20.1.1 drivers have delivered a solid boost to performance.

And yes, that does appear to be a motherboard problem. ASUS software is not very good.

[tragickingdom]

My game has been crashing a lot lately too when I'm in the Thyme and Rosemary house in Novigrad.
My GPU is a reference RX 5700XT 50th Anniversary, running Radeon 19.12.1 driver.

I feel like this is just a bug that will probably go unfixed since this game is 5 years old and likely not even maintained anymore by the devs, busy working on Cyberpunk.