Game does not start - Missing executable message

[heysuce]

Have over the min requirements - ran the game successfully in medium graphic settings after I installed. No anti-virus/conflicting services running. I tried verifying game cache (1 missing file), and I notice Steam trying to update the application with a ~7mb file but "update cancelled" message before it completes.

Any ideas?

[heysuce]

The file is 7.4MB - it never completes the download, it keeps re-downloading and failing.

HELP!

[heysuce]

I am running win 7 64bit fully updated, I have disabled windows defender, no conflicting programs/services running, uninstalled and re-installed all C++, repaired 2012/2015, re-installed full game, all drivers are updated, but it still won't work. Most frustrating is that I had logged dozens of hours of game time but when I restarted the computer, I cannot download the executable and the application will not load. I have attempted all the fixes offered by 2K and they have not answered since. I've requested a refund from Steam - as a lifelong Civ fan I am totally disappointed.
#35

heysuce has Sid Meier's Civilization VI Just now
Computer Information:
Manufacturer: Dell Inc.
Model: Studio XPS 8100
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz
CPU Family: 0x6
CPU Model: 0x25
CPU Stepping: 0x5
CPU Type: 0x0
Speed: 3192 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon R7 200 Series

DirectX Driver Name: aticfx32.dll
Driver Version: 21.19.137.1
DirectX Driver Version: 21.19.137.1
Driver Date: 16 Sept 2016
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon R7 200 Series
VendorID: 0x1002
DeviceID: 0x6613
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: 1 - DELL ST2310 (2- AMD High De

Memory:
RAM: 6071 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Steam Controller Cable and Base: Not set
Media Type: DVD
Total Hard Disk Space Available: 1896553 Mb
Largest Free Hard Disk Block: 41940 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

[heysuce]

No other Win 7 users have experienced this problem?

[Satoru]

Its probably your anti-virus

Otherwise change your download ergion in Steam

[heysuce]

Hello,
Just wanted to share I finally got it working again by doing the following.
Repaired C++ 2012, restarted, repaired 2015, restarted, uninstalled civ 6, restarted, changed download region code to a random US city, re-downloaded, and it finally launched. I had already tried the above repairs, though I had changed region to another country region. Don't know why that affects launching the .exe file though. Can't id the problem, scared to restart and have it fail.. may leave Civ running (again) until I finish my game.

[paugus]

Originally posted by heysuce:

I had already tried the above repairs, though I had changed region to another country region. Don't know why that affects launching the .exe file though.

International releases often have security measures that "region lock" in an attempt to stop grey-market sites from undercutting their sales by manipulating currency exchange rates.