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On PS5 he doesnt even have the numeric code in his name
Yes, we also tried using account names. I have name with "#code" (steam), a friend has a name without numbers (ps5). It didn't work.
Then we tried to use the names of the characters and it worked.
It may also be worth checking that the "Game" -> "Disable Crossplay" setting is unchecked for the player on the ps5 and that you have selected the same gateway on the start screen.