Missing vulkan device extension

[Matt]

Gifted from someone else the minute store price was set, and then you guys post ray tracing required 1-2 days before premium release...
Now I can't get refund from steam cause steam won't refund gift game and I can't play,

can you guys make the ray tracing optional? for real.

-update:
thanks to all the comments for helping refund, I'll try to refund this game.

btw, don't get me wrong, I'm a Indiana Jones nerd, but this sudden ray tracing required announcement just ruin my weekend. I'll still play this game in the future, but not for now.
Good day.

[Mr.Fish]

Steam does refund gift games.

[psolord]

My GTX 970 cannot run with various vulkan related errors, latest drivers. Before the usual suspects jump in and start booing and ordering everyone to get newer hardware, I have 5 newer cards than that. It's just a matter of principle.

[Matt]

Originally posted by Mr.Fish:

Steam does refund gift games.

The one who gifted me says steam consider accepting as deal is done and even if he refund, he won't get money back, idk

[Evonik]

Same here

I have the same problem with my GTX 1660 cant start it because of the Vulkan error code

[specialghost]

You guys need to learn how to read. The game explicitly states it requires Raytracing Hardware support. That means RTX 20+, RDNA2+, Intel Arc.

[Matt]

Originally posted by specialghost:

You guys need to learn how to read. The game explicitly states it requires Raytracing Hardware support. That means RTX 20+, RDNA2+, Intel Arc.

They updated the requirement including ray tracing 2 days ago, I bought premium edition days before that if you do read my message, but if you still hold your thought thinking they released the requirements the minute the game is able to purchase on steam, then think it your way.

[Mr.Fish]

Originally posted by Jonathan:

Originally posted by Mr.Fish:

Steam does refund gift games.

The one who gifted me says steam consider accepting as deal is done and even if he refund, he won't get money back, idk

You need to request a refund first, it will tell the other person this.
You only wouldn't get a refund if it was a bought key from a third party site.
Steam refunds gifted games.

https://help.steampowered.com/en/faqs/view/58A1-CCAF-6D1D-2066

I gifted a pre-order to my friend. Is this gift eligible for a refund?

Even if the gift has been redeemed, you may still request a refund. To request a refund on a Steam gift, we will need the gift recipient to first initiate the refund and approve the removal of this purchase from their account.

The gift recipient must first allow the refund by logging into their Steam account from the Support page and selecting the gift.
After the recipient has approved the refund, you can then submit a refund request for that gift.


For detailed instructions, please visit How To Request A Refund. https://help.steampowered.com/en/faqs/view/784C-923B-A4A1-C825

[Matt]

Originally posted by Mr.Fish:

Originally posted by Jonathan:

The one who gifted me says steam consider accepting as deal is done and even if he refund, he won't get money back, idk

You need to request a refund first, it will tell the other person this.
You only wouldn't get a refund if it was a bought key from a third party site.
Steam refunds gifted games.

https://help.steampowered.com/en/faqs/view/58A1-CCAF-6D1D-2066

I gifted a pre-order to my friend. Is this gift eligible for a refund?

Even if the gift has been redeemed, you may still request a refund. To request a refund on a Steam gift, we will need the gift recipient to first initiate the refund and approve the removal of this purchase from their account.

The gift recipient must first allow the refund by logging into their Steam account from the Support page and selecting the gift.
After the recipient has approved the refund, you can then submit a refund request for that gift.


For detailed instructions, please visit How To Request A Refund. https://help.steampowered.com/en/faqs/view/784C-923B-A4A1-C825

already trying, not a key but a gift copy
ty and happy holidays