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Thank you for contacting Bethesda Customer Support. Kyra here and I would be delighted to assist you today.
We understand that you haven't been able to progress with a quest as you were unable to climb a vine.
We appreciate you letting us know you have already tried rolling back your save file. Please try the following troubleshooting steps that may resolve this issue:
Try opening a nearby door.
Fast travel away from the area you are in and return by visiting a signpost.
Sometimes exploring other areas or completing unrelated questlines may resolve issues.
Completely exit out of the game and reboot your system.
Completely disable and remove all mods you have installed, if applicable.
Verify your game files. Select your platform below for further instructions:
Steam
Microsoft Xbox App
If you are looking for information on how to play the game, walkthroughs, advice, or tips, we would advise visiting the Official Bethesda Discord Servers and asking any questions on there as fellow players may have some great advice or know the answer.
Should you have any other queries, please feel free to reach out to us and we would be happy to help.
Thank you,
Kyra
Bethesda Customer Support
Keep an eye on our official Facebook, Twitter, and website for upcoming news about Bethesda Softworks games here:
I had the same response initially.
How can I pass all my issues on to the DEV team? I have 3 collectible-related issues, which prevent me from getting 3 achievements...How can I pass all my issues on to the DEV team? I have 3 collectible-related issues, which prevent me from getting 3 achievements...
You can use this form but please note that dev team will not contact you. You may only hope that your issue will be resolved in the next upcoming patches.
https://help.bethesda.net/#en/home/product/1321/category/287