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Follow the instructions here to wipe old data.
You should not have any saved data locally, so no existing save or profile to be going into. If you are playing on a server, it's possible that your character data on that server is corrupted from your previously dirty profile data.
If you're still having an issue at that point, I'll need logs. See the Pinned thread on how to report an issue.
It work!!! many thanks
olvídalo, me emocione porque el juego no se cerro después del primer intento pero después de un rato el juego solo se cerro
tendras que perdonarme, pero no se como hacer eso
lo volvi a descargar para probar y anduvo sin problemas