Running game with 2 monitors connected = CRASH

[The Dark Knight]

I read the workaround but I am also curious after nearly 4 years if this will ever be corrected.

This is the only title in my entire library that has ever experienced such a crash because I am using 2 monitors.

[YamaKami]

Well it is still in EA thus not done. Something like 2 monitor support is going to be very low on a list of things to do priority wise too I would image. That said many have multi display setups and play it fine already.

[SylenThunder]

I've played with 1, 2, and 3 monitors without an issue. I have also spanned them without issues.

Logs would be helpful.

[The Dark Knight]

Well, which logs do you need and I will oblige accordingly.

[YamaKami]

Originally posted by T@bazko:

Well, which logs do you need and I will oblige accordingly.

See the pinned thread "How to Report an Issue" for details on that.

[SylenThunder]

A link to a published Speccy report[www.piriform.com] might also be helpful in this case.
It's almost definitely not a client issue, since I was spanning screens back in a10.4 for testing, and I can't recall the last time I didn't have at least two monitors. (Maybe before 2005?)

[YamaKami]

IMHO Bigger > multiple. So I will leave you to Sylen as I am not up to speed on multi monitor setups myself.

[The Dark Knight]

Sorry for the delay. Welp, back to trying to get this working once again (the game worked a long time ago)... Here's a log from a crash not 5 minutes ago...



Unity Player [version: Unity 5.3.6p8_c04dd374db98]

KERNELBASE.dll caused an Access Violation (0xc0000005)
in module KERNELBASE.dll at 0033:64e03fb8.

Error occurred at 2018-02-09_121144.
D:\Steam\steamapps\common\7 Days To Die\7DaysToDie.exe, run by Dude.
59% memory in use.
16280 MB physical memory [6654 MB free].
18712 MB paging file [6741 MB free].
134217728 MB user address space [134211490 MB free].
Write to location 00000008 caused an access violation.

Context:
RDI: 0x9e75bbe0 RSI: 0x9e75d070 RAX: 0x6f4d0000
RBX: 0x9e75cb80 RCX: 0x00001000 RDX: 0x00000065
RIP: 0x64e03fb8 RBP: 0x9e75b480 SegCs: 0x00000033
EFlags: 0x00000202 RSP: 0x9e75adf0 SegSs: 0x0000002b
R8: 0xec834857 R9: 0x00000029 R10: 0x83480000
R11: 0x5d415e41 R12: 0x9e75af30 R13: 0x00000000
R14: 0x9e75c1f8 R15: 0x00000000

Bytes at CS:EIP:
48 8b 8c 24 c0 00 00 00 48 33 cc e8 98 e6 06 00

Stack:
0x9e75adf0: 00000000 00000000 9e75cb80 00000000 ..........u.....
0x9e75ae00: 9e75d070 00000000 9e75bbe0 00000000 p.u.......u.....
0x9e75ae10: c0000005 00000000 00000000 00000000 ................
0x9e75ae20: 64e03fb8 00007ffe 00000002 00000000 .?.d............
0x9e75ae30: 00000001 00000000 00000008 00000000 ................
0x9e75ae40: 00000015 00000000 9e75b480 00000000 ..........u.....
0x9e75ae50: 03887d56 00002a88 9e75bbe0 00000000 V}...*....u.....
0x9e75ae60: 00000000 00000000 5c232c41 00000000 ........A,#\....
0x9e75ae70: 00000000 00000000 9e75cb80 00000000 ..........u.....
0x9e75ae80: 9e75d070 00000000 00000000 00000000 p.u.............
0x9e75ae90: 9e75bbe0 00000000 5c232b89 00000000 ..u......+#\....
0x9e75aea0: 9e75cb80 00000000 9e75d070 00000000 ..u.....p.u.....
0x9e75aeb0: 328e506b 0000b66e 00000000 00000000 kP.2n...........
0x9e75aec0: 9e75cb80 00000000 5c233bfd 00000000 ..u......;#\....
0x9e75aed0: 5c24dad0 00000000 9e75c1f8 00000000 ..$\......u.....
0x9e75aee0: 00000100 00000000 00000003 00000000 ................
0x9e75aef0: 00000001 00000000 00000000 00000000 ................
0x9e75af00: 5c251dc8 00000000 9e75af30 00000000 ..%\....0.u.....
0x9e75af10: 00000000 00000000 5c24dad0 00000000 ..........$\....
0x9e75af20: 9e75c1f8 00000000 9e759db0 00000000 ..u.......u.....
0x9e75af30: 00000008 00000000 00000000 00000000 ................
0x9e75af40: 9e76f800 00000000 9e75bbe0 00000000 ..v.......u.....
0x9e75af50: 9e75b690 00000000 5c210000 00000000 ..u.......!\....
0x9e75af60: 9e75b450 00000000 9e75c150 00000000 P.u.....P.u.....
0x9e75af70: 5c233aac 00000000 689941f3 00007ffe .:#\.....A.h....
0x9e75af80: 00000000 00000000 9e75d070 00000000 ........p.u.....
0x9e75af90: 00000000 00000000 00000000 00000000 ................
0x9e75afa0: 1fa7e000 00000000 1fa9e170 00000000 ........p.......
0x9e75afb0: 0010000f 00001fa0 002b0033 0053002b ........3.+.+.S.
0x9e75afc0: 002b002b 00000202 00000000 00000000 +.+.............
0x9e75afd0: 00000000 00000000 00000000 00000000 ................
0x9e75afe0: 00000000 00000000 00000000 00000000 ................
0x9e75aff0: 00000000 00000000 00000000 00000000 ................
0x9e75b000: 9e75bc80 00000000 9e75b570 00000000 ..u.....p.u.....
0x9e75b010: 9e76f860 00000000 9e76f800 00000000 `.v.......v.....
0x9e75b020: 00000000 00000000 00cfdda0 00000000 ................
0x9e75b030: 04d5a0a0 00000000 00a6c000 00000000 ................
0x9e75b040: 9e75b4c8 00000000 9e75c530 00000000 ..u.....0.u.....

Module 1
C:\WINDOWS\SYSTEM32\xinput1_3.dll
Image Base: 0x00400000 Image Size: 0x0001e000
File Size: 107368 File Time: 2007-04-04_185422
Version:
Company: Microsoft Corporation
Product: Microsoft® DirectX for Windows®
FileDesc: Microsoft Common Controller API
FileVer: 9.18.944.0
ProdVer: 9.18.944.0

Module 2
C:\WINDOWS\System32\MSASN1.dll
Image Base: 0x08f00000 Image Size: 0x00012000
File Size: 65176 File Time: 2017-09-29_054144
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: ASN.1 Runtime APIs
FileVer: 10.0.16299.15
ProdVer: 10.0.16299.15

Module 3
C:\Program Files\Bonjour\mdnsNSP.dll
Image Base: 0x0f780000 Image Size: 0x00026000
File Size: 132968 File Time: 2011-08-30_230532
Version:
Company: Apple Inc.
Product: Bonjour
FileDesc: Bonjour Namespace Provider
FileVer: 3.0.0.10
ProdVer: 3.0.0.10

Module 4
D:\Steam\tier0_s64.dll
Image Base: 0x5c210000 Image Size: 0x00378000
File Size: 388384 File Time: 2018-01-25_213442
Version:
Company: Valve Corporation
Product: tier0_s Dynamic Link Library
FileDesc: tier0_s Dynamic Link Library
FileVer: 4.33.42.66
ProdVer: 1.0.0.1

Module 5
D:\Steam\vstdlib_s64.dll
Image Base: 0x5c590000 Image Size: 0x00077000
File Size: 470304 File Time: 2018-01-25_213442
Version:
Company: Valve Corporation
Product: Steam
FileDesc: vstdlib_ s.dll
FileVer: 4.33.42.66
ProdVer: 3.0.0.1

Module 6
D:\Steam\steamclient64.dll
Image Base: 0x5c610000 Image Size: 0x00e36000
File Size: 14672448 File Time: 2018-01-25_213442
Version:
Company: Valve Corporation
Product: Steam
FileDesc: Steamclient.dll
FileVer: 4.33.42.66
ProdVer: 3.0.0.1

Module 7
D:\Steam\steamapps\common\7 Days To Die\7DaysToDie_Data\Plugins\steam_api64.dll
Image Base: 0x5d450000 Image Size: 0x00040000
File Size: 245536 File Time: 2018-02-07_174120
Version:
Company: Valve Corporation
Product: Steam Client API
FileDesc: Steam Client API
FileVer: 3.92.72.58
ProdVer: 1.0.0.1

[Huperspace]

KERNELBASE.dll caused an Access Violation (0xc0000005)
in module KERNELBASE.dll at 0033:64e03fb8.

you have to reinstall Windows
or
you find the problem causing it which can be anything

if it's your only Unity game with this crash then you can try if a clean reinstall of the game helps (registry clean, saves,...)

[The Dark Knight]

It is in fact the only Unity title that has this problem, and I know it sounds cliche but my system overall is pretty rock solid. I may try the REG cleaning at some point, but that'll be last resort, if anything. Appreciate the response and if anyone else has any ideas (or the DEVS for that matter), I am all ears.

[The Dark Knight]

So I went ahead and performed the uninstall option that the DEVS suggested, and now this window appears after crashing...

7DaysToDie.exe - Fatal Application Exit

Untrusted system file
(C:\Windows\System32\lavasofttcpservice.dll)

Good times! (that wasn't apart of the message) ;)

[SylenThunder]

1. Pastebin FTW. It's really a lot better than making a wall in a tight forum like this.

2. That error isn't necessarily a corrupt OS installation, it could be caused by another conflict, like your AV software blocking access.

3. Speccy link FTW. I'll do a deep dive on your system, processes, and drivers. It's really helpful for getting rid of bloat, and finding compatibility issues.

[The Dark Knight]

Well, some magic just occurred. So, I googled that untrusted part and basically it led me to the DEVS forums... By switching to 32 bit, I AM GOOD TO GO! OOOOOOH YA!

Thanks for all the help, folks.

[YamaKami]

Why is it whenever the OS is a problem, people avoid fixing it. Then find non-solutions that are barely work arounds and celebrate?

[The Dark Knight]

If you can prove 100% my OS has an issue, please let me know. Oh, and the solution, too. It may be some time until you do.

My library isn't small by any means and quite literally this one game (out of hundreds) is the only game that I've ran across where crash after crash with no solution until what I posted was found.

[Huperspace]

Originally posted by T@bazko:

Untrusted system file
(C:\Windows\System32\lavasofttcpservice.dll)

untrusted system file is the EAC scan at install (will not let it install/work before it's trustworth/ deinstalled)

Deinstall the LavasoftTcpService
https://www.youtube.com/watch?v=AxosA1CSi3k (manuel deinstall, no need for that service)