super HIGH ping

[Nonahk]

Hi guys any help for joining a friend and after like a min the ping skyrockts into oblivion 40k+ ping.

anyhelp at all, its only been like this recently,

and we can play for sh1t now, very annoting, even tried hamachi log me in to play it as a lan style it worked for a hour then pin jupped up again,

but if we play servers of other ppl np it all plys fine,

any help?

[Mytheos]

Doesnt matter who joins who?

Has the host ran a speed test?

http://www.dslreports.com/speedtest

( Also run the jitter test for around 5mins )

[Nonahk]

hi thanks for Reply

2.2mb down 1.98mb

im running jitter, i see that for like overseas and stuff
dose it make a diffrence if we all from south africa or not?

[Nonahk]

jitter was graded b not sure if thats good or bad

[Mytheos]

Yeah theres your problem.

What connection speed are you supposed to be getting and type do you have (DSL, Cable, etc.)?

Unless you have bad reception on a 4G Tether thats not a normal speed...suppose you could have a literal 2 mbps DSL line tho...

Also b jitter isnt horrible, but its not great either, its the variance in ping.

[Tokfan]

speed & latency isn't as important as packet loss which can be caused by high jitter.
What you want to do is download a program called "pingplotter" or similar if you are on mac/linux.
Now start pinging your friend with 1 second delay for a reasonable while say 48 hours so you can see variance depending on time.
Right click the graph and select 24 display and might see a flattened sinus curve - you've got shared speed with other people in same/close buildings and need to adjust to playing on not-prime times.
See a lot of red lines? That's packet loss. If you right click a column and look for PL% everything should be 0. If you even get a single packet loss that's bad. Get above 0,1% and you will start to experience big issues in games (high ping, rubber banding, input not responding, random disconnects, you move and everyone is frozen etc etc).

Before you start pinging your friend make sure he turns off "ping flooding" on his router/firewall or you'll get a temp IP-block :).
While you ping him, it might be a good idea for him to ping you at the same time, compare the logs. It's not guaranteed that his route to you is the same as your route to him.
If his log is fine and yours is bad then switch around who's got the server, apparently his ISP got a better transit protocol than yours.

Also check what jump is being a prick and do a whoisip lookup on that one to see who it belongs to (if it's jump 1 the problem is in your router).

Now when you got your logs and you see what's the issue and the problem is around jump 2-4 belonging to your ISP, you can call your ISP and send them both of your logs and have them look at them, tell them to double check your "internet profile" . Usually there are quite a few with variable voltages and signal strengths at it takes literally 10 seconds to check per profile change if it works or not with a real tech guy on the line and pingplotter running.

I really like pingplotter as a tool compared to all the online versions, not only do I get the same info but I get more specific ones. If you find a trace route program with a built in world map and that doesn't cease to function after 30 days keep that and treasure it, just make sure it pings fast enough for you to actually catch the packetlosses as they occur.

[Nonahk]

@mytheos
that link you sent me i cant choose my country, not sure if that has anything to do with it, being a grade b, but im playing around with that site

thanks again for the advise

@Tokfan
thanks for you reply iv herd of ping plotter but it seems overwhealing to use, i shall youtube a few vids of what to do, but the packet loss now that you mention it might be the cause, i live on a farm i have the wirless dsl, where it uses line of site, and after close monotoring i in normal windows preformance tool, i see it dipps to zero for less than a second every 5 or so mins, and i beilve this is my problem then,



only thing is my friends have same prob even when not on line.... so i hope this fixs it for me.


thaks guys, appreciate the help

[Tokfan]

Sounds like a disconnect due to IP refreshment if it happends on a regular basis.
Tech support might be able to help you, again this is a setting on their end on whatever profile they've put you on.
True, ping plotter seems overwhelming at first but there's a lot of info shown you really don't need to bother with unless you notice either extremely high pings above "normal" or packetlosses. Watching youtube clips will help a lot, so will just watching the game run for a while watching what happends and switching ping servers. An hour or two later and you'll know what to do, no matter how tech savvy you might be.
Best of luck, hope you atleast find what's wrong :)

[Mytheos]

Originally posted by nonahk:

@mytheos
that link you sent me i cant choose my country, not sure if that has anything to do with it, being a grade b, but im playing around with that site

thanks again for the advise

@Tokfan
thanks for you reply iv herd of ping plotter but it seems overwhealing to use, i shall youtube a few vids of what to do, but the packet loss now that you mention it might be the cause, i live on a farm i have the wirless dsl, where it uses line of site, and after close monotoring i in normal windows preformance tool, i see it dipps to zero for less than a second every 5 or so mins, and i beilve this is my problem then,



only thing is my friends have same prob even when not on line.... so i hope this fixs it for me.


thaks guys, appreciate the help

You can go to pingtest.net to check for packet loss.

Did you ever find out what the speed of your package is supposed to be?

If it doesnt match what you're paying for, call up tech support and let them know.

[Nonahk]

it a 2mb up down package, and normal speed test says its both 2mb,
but had them tweek my signal today so should hopefully see some
posative come from it im try all the test as soon as the lightning storm passes,

thanks again

[Tokfan]

Originally posted by Mytheos:

You can go to pingtest.net to check for packet loss.

Well, that works, but it really doesn't give you the option to try specific ping targets, ping intervals, ping durations, save the log, what jump the packet loss occured on. You know, important stuff you need to have in order to prove to the ISP they need to fix their shiz.
However, sure it's easy to use without information overload.

[Mytheos]

Originally posted by Tokfan:

Originally posted by Mytheos:

You can go to pingtest.net to check for packet loss.

Well, that works, but it really doesn't give you the option to try specific ping targets, ping intervals, ping durations, save the log, what jump the packet loss occured on. You know, important stuff you need to have in order to prove to the ISP they need to fix their shiz.
However, sure it's easy to use without information overload.

I know that and you know that, but if he has a legit, easily seen problem they could fix it without details.

I have to get engineering or Level 2 Tech Support for my ISP before they even know what I'm talking about most times....so a simple "I ran a test, got some packet loss" should be enough for a service call if thats the issue.

[Nonahk]

hi guys
on pingtest.net i get 84% pl
on pingplotter if using my friends server ip address its a mixed number of pl
between 0.5 7.8 and 100% on the final destination,

amd my isp says cant use external tests to see packetloss cuz of blocked and protocals and so on, so im in a pickle,

do you guys have an isue when playing this game, with pink of 20 to 40 k + ?

or is it just me, other games seem to play fine like diablo 3 and so on!!!

[Tokfan]

And the person you talked to at your ISP company are a-holes. Ofc you can use external tests, what's wrong with them? how else are you going to test your connection? how else are you going to get proof that the connection is horribad.
What you should have gotten were a contact e-mail adress where you could send your log and their tech ppl could have a look at it and see where the problem is.
There's no point in arguing over the phone though, the only thing they'd accept is logs (which you apparently cannot use herp derp).
Did you talk to a tech guy or just some random person who happend to take your call? Remember most of the people answering their calls got their cheat sheet telling them everything and deviate from "step 1 unplug your modem for 30 minutes" gives them nightmares, they know jack poop.

Besides that it sounds like your friends server is protected by ping flooding filter, are you 100% sure he turned off any firewall and filters on his router and/or computer?

400ms is the breaking point for me personally, that's half a second worth of delay, I can't play say Diablo 3 or World of Warcraft with that. Anything higher than 100ms with a fps game is unacceptable in my book.

Since D3 is Blizzards servers and that's working fine for you, I'm leaning strongly towards some settings aren't really what they should be on your friends server.

What if you host instead?
Did your friend try to ping you? What were the results?

[Nonahk]

hi im talking to the main guy in my town for the isp,
but i wanna go see him personaly

do you think i need to do port forwarding,

we tried both ways, he connects to me i connect to him,
and even the dedicated server has hectic lag,

but im see wha i can come up with

found this http://7daystodie.gamepedia.com/Server on seting up port forwarding on the router,
as he gets 0% pl on his isp so i am starting to confirm 100% that the fault is with my guys,

bit i think the guy is just lazy to sort out problem, thats why he full of excuses

[Tokfan]

Yeah, don't rule out lazyness or incompetence.
Before you storm off to him though bring some logs.
Have a shot at pinging away on some test servers first;
ping.sunet.se
ping.alltele.se
www.google.com

These servers should handle the constant spam of 1 ping/sec and will not block your pings unless you go complete bonkers and start pinging like a madman. (Speaking a number of 1000+ pings / second now not a measly once a second).
Save those logs to an usb stick (along with the install files for pingplotter incase the guy is lazy) and bring that stick with you.

Do bear in mind that if you do NOT notice any packet losses on either of those servers then the fault is in the servers firewall.

If you do get errors lemme know how it went, just don't lose your temper. Keep calm, be as objective as you can be.
If you are hot tempered like me with idiots, bring a needle and squeeze that in your hand when you start to steam :)

I'm guessing he's using a LAN server and doesn't experience any lag at all?