Feedback thread: Report technical issues here

[AussiePatriot]

1. Describe the technical issue you are experiencing
2. Attach a screenshot if relevant
3. Include any work around you may have discovered
4. List your Specs

[Tadrith]

Originally posted by Theodorick:

Originally posted by Battle00333:

1. The game spontaniously crashes with the DXGI_ERROR_DEVICE_HUNG error.
3. https://steamcommunity.com/app/2420110/discussions/0/4292566217060888151/?tscn=1711100901 On this post there is a suggested workaround by making the executable file run in Winfows 8 compability mode.
4. I Experience this on an AMD RX 6600. But theres reports of this happening with GeForce RTX 4070 TI So it seems be unrelated to AMD or Nvidia.

EDIT: Win8 compability mode does not fix crashes.

I've had these same crashes, and the new patch didn't fix them. Here's what I tried: not too much data yet, but it's a start. I was getting the crashes on my game PC: Intel i9-14900KF, 32GB ddr5 mem, MSI z690 carbon wifi MB, Asus ROG Strix OC 4090, Windows 11 INSIDER PREVIEW DEV Channel. I created a new volume on my boot ssd and installed the current version of Win 11. Then installed Firefox, Steam, and Nvidia latest drivers, NOTHING ELSE.
The game now works fine!!! so it's something about my game computer software: not sure what yet, but will try to test more and provide any info I find.

Just wanted to chime in, because this was my case, only I was using Windows Insider Preview (Canary Channel). I broke down and rebuilt from scratch (and DIDN'T join Windows Insider), and haven't had any crashes at all. I have a feeling a lot of people running into this problem are probably on Windows Insider Preview. None of the workarounds fix it, it's probably something wrong with DirectX in the build that will eventually get fixed.

Not that I blame the devs here at all... I knew what I was getting into running Windows Insider Preview, haha. Wasn't my first rodeo with it.

[solace]

1. Unable to remap LCtrl for letting go of crates and exiting passcode terminal
4. 3080 Ti; Ryzen 9 5950X; 4x32gb; installed on a WD Black NVMe SSD.

[solace]

1. Noticing some Bristlebacks that aren't fighting back, I think they're suppose to trigger something that never happened. Playing on Ultra, one was finding Erend and the other was the fire one that's supposed to come in at the quarry.
4. 3080 Ti; Ryzen 9 5950X; 4x32gb; installed on a WD Black NVMe SSD.

[Zanuka]

1.
While playing, randomly, but in particular almost every time i respawn or reload an area, my fps drop significantly. I can go from 90 to 45, sometimes 25 fps (in places where i can easily reach 90 fps in normal time), and this will stay permanently as long as I'm not returning to the title screen or restarting the game entirely . After that, perfect frame rate, at least until i die and need to restart again (btw i'm in ultra hardcore mode so i keep on dying).

This is a terrible bug that needs to be fixed, please do something ! I know i'm not the only one in that case, at least I have a friend experiencing the same thing.

4.
LENOVO Legion 5 15ACH6H
AMD Ryzen 5 5600H with Radeon Graphics 3.30 GHz
RTX 3070 Laptop 8Go VRAM
RAM : 24,0 Go
SSD

[Spoonie]

1. Minor Flickering with all fog.
1. Distant LOD for Machine eyes is a blue square (in-game and in cut-scenes). LOD in general seems sporadic - either low quality or pop-in.

[Solarstrike]

Originally posted by Kaldaien:

Game occasionally stops responding to gamepad input, usually the menu activation button. A full game restart is required to resolve. This happens on DualSense wired and wireless. So not limited to libScePad.

I've seen the same happen for keyboard input, just a single button the game thinks is constantly pressed.

How's the Epic Game Store version of the game?

[Major_Tinz]

I can't play the game. Every 2 to 3 minutes I get a crash reporting error code 0x887A0006: DXGI_ERROR_DEVICE_HUNG.

GPU: EVGA 24GB GDDR6X ROG STRIX RTX 4090 (ROG-STRIX-RTX4090-24G-GAMING)
CPU: Ryzen 9 5950X (12c/24)
RAM: VENGEANCE RGB PRO 64GB (4 x 16GB) DDR4 at 3600MHz (CMW64GX4M4D3600C18)
M.2 NVME SSD: 2 x 2TB Samsung 980 Pro PCIe Gen 4
Mobo: ASUS Crosshair VIII Hero
SSD: Samsung 870 EVO 4TB
PSU: 1000W Corsair RMx
OS: Windows 10 Home

[Major_Tinz]

One thing I have noticed is that the new Nvidia App does not detect Horizon Forbidden West as being installed. All of my other games are detected. Is this a DRM issue causing the "0x887A0006: DXGI_ERROR_DEVICE_HUNG" driver crash?

[switch]

1. Game crashes into BSOD (GSOD in my case as I'm on Win 11 Insider b. 26090.112) upon quitting the game via the Quit option from the menu. Happens with 100% reproducibility. The stop code says "storage stack fatal error", googling it, looks to be related to Windows Storage Spaces which I am not using.
4. Ryzen 7 2700, RTX 2070, 32 GB DDR4, Win 11 Insider 26090.112

[Jimwalds]

1. Game doesn't load new areas and/or characters efficiently at times. Frame rate tanks when this happens. I go from 90fps down to 25fps. When panning camera away from newly rendered area or characters brings frame rate back but only to about 50fps and then it will stabilize there over time.

2. n/a

3. I find myself restarting my game every 45 min or so to get my initial 90fps back.

4. Ryzen 5600x, rtx-3070, 32GB Ram, gen 4 NVME SSD 1TB, Windows 11

[Major_Tinz]

Here's what my log file says (with the 0x887A0006: DXGI_ERROR_DEVICE_HUNG error):

... snip ...
15:26:21:829 (00006468) > [Render] Working set: 7163MB Page file: 15496MB Video Budget: 23374MB Video Usage: 7835MB Sys Budget: 31954MB Sys Usage: 1132MB Tex Usage: 3139MB Tex Budget: 3470MB Mesh Usage: 1867MB Mesh Budget: 2480MB Demoted: 64MB fps: 111.066666
15:27:10:255 (00009288) > [Crash] Memory statistics:
15:27:10:255 (00009288) > [Crash] Total RAM = 63.9 GB (65445 MB)
15:27:10:255 (00009288) > [Crash] Avail RAM = 43.6 GB (44667 MB)
15:27:10:255 (00009288) > [Crash] Total virtual memory = 131072.0 GB (134217727 MB)
15:27:10:255 (00009288) > [Crash] Avail virtual memory = 130940.2 GB (134082729 MB)
15:27:10:255 (00009288) > [Crash] Total page file = 79.5 GB (81445 MB)
15:27:10:255 (00009288) > [Crash] Avail page file = 46.7 GB (47825 MB)
15:27:10:255 (00009288) > [Crash] Unhandled exception at address 0x0000000025ec84d1 (code: 0xc0000005): "Access violation"
15:27:11:341 (00009288) > [Crash] Created minidump at "C:\Users\Paul\OneDrive\Documents\Horizon Forbidden West Complete Edition\Horizon Forbidden West Complete Edition-v1.0.43.0 2024-04-01-15-27-10.mdmp".

That virtual memory entry looks sus ...

[Major_Tinz]

Make sure you submit a ticket using the pinned developer instructions:
https://steamcommunity.com/app/2420110/discussions/0/4292566217059195222/

[Rajackar]

HDR only works on some settings in the menu. Updated to latest version but it doesn't help.
Moving the top bar to other settings dims the screen a lot.

4090
7800X3D
LG Oled EN
Windows hdr calibration done

[Kaldaien]

Originally posted by Solarstrike:

Originally posted by Kaldaien:

Game occasionally stops responding to gamepad input, usually the menu activation button. A full game restart is required to resolve. This happens on DualSense wired and wireless. So not limited to libScePad.

I've seen the same happen for keyboard input, just a single button the game thinks is constantly pressed.

How's the Epic Game Store version of the game?

Aside from Nixxes forgetting to enable achievements when it launched, it's been problem free. The Epic overlay may cause problems with DLSS Frame Generation enabled, but I don't use FG because it's not usable in this game without UI artifacts.

[The Firmament]

Wait for a sale, the game is beyond broken for me. I have ryzen 9/12 core,rx6900, 32gb ram, 4tb ssd. The game crashes either on the shader loading screen or during gameplay. It literally crashes my PC, to the point where I have to hold down the power button to reboot. Shame on these savage devs, releasing a game at full price, knowing the game is buggy on multiple platforms.