I still can NOT connect to the server in hitman game 2016 please helppp

[smarting]

Like I sad I can't even go online in this game and rise of the tomb raider, just cause 3 I can't connect to those game. It is all square enix game. But I can play counter strike global with no problem.How am I supposed to do please help I'm search many wed but it no information about that. please help me I buy this game in the fist day but I can't even connect to the server.

[orloglausa]

What's the error message?

If it's the in-game menu message: do you have a firewall or internet security product that blocks connections to arbitrary services? If you do, either temporarily disable it or add HITMAN.exe as an exception -- it's in the "retail" folder if you're playing D3D11; dx12Retail for D3D12.

If it's Denuvo's "you need to be online the first time you launch" message then for some reason it can't reach the Denuvo server (I don't know what IP(s) it uses); though the Denuvo message would prompt you to manually handle the configuration and paste the result in, so I'm guessing it's the in-game one?

[Rogue]

china?

[smarting]

Can you explain it in detail how to do it.

[orloglausa]

I don't know what Anti-viral, anti-malware, firewall, or internet service monitoring system you use. There should be an "Add exception" function somewhere in whatever it is. You could temporarily disable them to see if it is them, but that's far from a permanent solution (and it's not something I lightly recommend, or, in fact, recommend -- you're better off finding how to add an exception to Hitman rather than turning it off).

My assumption is you've got something blocking it (rather than an ISP level block), as the servers were up last I checked (between your post and my reply).

[Delle(DK)]

It sound like a firewall problem.
Either the problem is windows firewall
or
The problem is your anvivirus/security suite that block and prevent your game from getting access to the internet. Typical such program will show a popup asking if you would allow this game to connect to the internet and then you have to say Yes/no. If your security software is blocking then you have to open it and somewhere allow your game to access/connect to the internet.

Here is a video guide to how you allow a program/game to communicate though your firewall in windows 7.. I think that most security software use this settings and adapt.

I know this is a video for windows 7, but it look the same in windows 10.

( right click your start icon in the lower left corner and select control panel, next select system and security then it look the same as in the video ).

https://www.youtube.com/watch?v=tdbzxiPGGRc

[smarting]

I'm try ever step on youtube but it didn't work, anyway THANK for your help.

[orloglausa]

Open a command prompt (Windows key + R, type in "cmd" ; or search for "command" in the Start menu).

Type in the following (one by one):

ping -n 1 config.hitman.io
ping -n 1 auth.hitman.io
ping -n 1 pc-service.hitman.io

Do all of those gets an IP address or do you get back "Ping request could not find host" on one/some/all?

The pings themselves should fail (i.e. they will time out) due server configuration; it's whether or not you get an IP address for all of them that's the first issue.

Edit: It's worth noting Hitman uses a common protocol that shouldn't need to be unblocked, and it only makes outgoing connection requests.

Do you have any firewalls or software used to prevent people breaking in? (Other than Windows Firewall.) Or does your anti-viral/anti-malware software have anything that "filters" internet traffic?

[640509-040117]

Originally posted by Swixel:

Type in the following (one by one):

ping -n 1 config.hitman.io
ping -n 1 auth.hitman.io
ping -n 1 pc-service.hitman.io

Hey, thanks for that, been wondering for a while now what are the servers IPs.

[orloglausa]

Just use procmon or Wireshark if you need to know (or watch your DNS records) ;) (Though in this case there are other, easier, ways.)

There are another two connections that are made by the game but they don't trigger a failure to authenticate. For anyone who cares the process is config, auth, pc-service (secondary auth), then basically pc-service and the fourth (unlisted) server handle the "game" stage -- pc-service being the main one handling state, the other server handing bits and pieces as needed. (The fifth is irrelevant.)

If you fail the initial step (config) you get "can't connect"; I'm fairly sure failure to auth (auth, or secondary auth against pc-service) is what gets you failure to authenticate. There's another value returned when the servers are deliberately taken down (being worked on, like now). I haven't messed around with it, just inspected traffic. (I do this with most games I play that login somewhere to make sure it's not sending anything it shouldn't, or not sending insecure data -- a lot of games have and do.)

Anyway, on topic:
Essentially if you can't get a stable connection (over TCP) for a single <5 second session you're told you can't connect. Beyond that it starts to get annoying to diagnose. That said, if the initial config connection goes through cleanly the error message should change to either "down" or "can't auth/login" -- the text in the error message is very important.

[640509-040117]

Some of your posts shows real knowledge, props, man.

Thanks for those tips as well!

[R]

Originally posted by Swixel:

Open a command prompt (Windows key + R, type in "cmd" ; or search for "command" in the Start menu).

Type in the following (one by one):

ping -n 1 config.hitman.io
ping -n 1 auth.hitman.io
ping -n 1 pc-service.hitman.io

Do all of those gets an IP address or do you get back "Ping request could not find host" on one/some/all?

The pings themselves should fail (i.e. they will time out) due server configuration; it's whether or not you get an IP address for all of them that's the first issue.

Edit: It's worth noting Hitman uses a common protocol that shouldn't need to be unblocked, and it only makes outgoing connection requests.

Do you have any firewalls or software used to prevent people breaking in? (Other than Windows Firewall.) Or does your anti-viral/anti-malware software have anything that "filters" internet traffic?

Hello,
I did what you said and my ping gets this message:

Packets: Sent=1, Recieved=0, Lost=1 (100% loss),

can anyone help me connect?

[IEVI]

Originally posted by AssMeat:

Hello,
I did what you said and my ping gets this message:

Packets: Sent=1, Recieved=0, Lost=1 (100% loss),

can anyone help me connect?

your firwall is blocking it maybe

[Fr. Bella van SØrensalt]

Anyone having the same problem: when you try to load a manual save-game, the game need a lot of time to even load the save-game screen or you get an error "the connection to the servers faild". Dealing with that problem since one day and before I never had that problem, so whats wrong? Is it a square enix-thing and the netcode is just a hell of an arse?