Game freezing on loading screens

[McShart]

Anyone else getting a bug where you get frozen in a loading screen. it either is on a loading screen and it will just stay like that forever if i left it. i can still move my mouse around and it moves the background like normal. The other version is just a black screen. alt f4 doesnt even work so i have to use task manager to force quit it. anyone else having this problem, its only been recently.

[Dogola]

You're not alone. My game crashes randomly at joining a match and turns the screen black and then it even disables the gpu in the windows device manager. I thought my graphic card is about to die soon, but more and more people are reporting the same.

https://steamcommunity.com/app/236390/discussions/4/603022903526598431/

[KnightoftheAbyss]

If the game is crashing, then we will need the information below. However, also be aware that there is a known issue with Windows 11. On this I will advise when I know more.

Can you please first try the options below and see if these fix the issue.

Please update Windows as indicated by both AMD and NVIDIA FIRST. As indicated at their sites - then:

https://wiki.warthunder.com/tag/knowledgebase
Please clear the cache, verify the files and remove all custom content.

If this does not correct the issue, please do the following.

Can you please remove the current graphics driver(s) using DDU (or similar). https://www.wagnardsoft.com/

Please ensure that you follow the instructions and use Safe Mode.

Then re-install/install the latest driver(s) and re-test.

In order to investigate issues thoroughly we need ALL the files asked for.
We need the game version, Screenshots of any UI error messages, Replay's(both client and server - if available), clog, Problem Report Files(.dmp), Crash ID and Dxdiag.

After the crash, game shows you a small grey window, like this one: https://forum.warthunder.com/t/my-war-thunder-crashes-as-soon-as-i-enter-a-game-of-any-kind-crash-id-1c45cf3ae1/6336
You have to press "Send and Restart" button to send automatic report. The game will generate DMP and ZIP files, and you'll see Crash ID.
Please read and follow the instructions indicated here to create a Crash Dump file > https://support.gaijin.net/hc/en-us/articles/200071181-How-To-Create-A-Crash-Dump-After-Game-Client-Crash

If no Error messages are generated please follow the steps indicated here > https://support.gaijin.net/hc/en-us/articles/20621946908690-Taking-necessary-steps-and-collecting-information-in-case-of-crashes-without-error-messages

We also need the steps to reproduce the issue.

If the above does not correct the issue, then please report it to the Technical Forum here https://community.gaijin.net/issues/p/warthunder Select your Operating system etc. Or you can report it from the game under the Community tab in the hangar.

Thanks

[McShart]

Originally posted by Dogola:

You're not alone. My game crashes randomly at joining a match and turns the screen black and then it even disables the gpu in the windows device manager. I thought my graphic card is about to die soon, but more and more people are reporting the same.

https://steamcommunity.com/app/236390/discussions/4/603022903526598431/

i have a brand new card but our experiences are a little different

[McShart]

Originally posted by KnightoftheAbyss:

If the game is crashing, then we will need the information below. However, also be aware that there is a known issue with Windows 11. On this I will advise when I know more.

Can you please first try the options below and see if these fix the issue.

Please update Windows as indicated by both AMD and NVIDIA FIRST. As indicated at their sites - then:

https://wiki.warthunder.com/tag/knowledgebase
Please clear the cache, verify the files and remove all custom content.

If this does not correct the issue, please do the following.

Can you please remove the current graphics driver(s) using DDU (or similar). https://www.wagnardsoft.com/

Please ensure that you follow the instructions and use Safe Mode.

Then re-install/install the latest driver(s) and re-test.

In order to investigate issues thoroughly we need ALL the files asked for.
We need the game version, Screenshots of any UI error messages, Replay's(both client and server - if available), clog, Problem Report Files(.dmp), Crash ID and Dxdiag.

After the crash, game shows you a small grey window, like this one: https://forum.warthunder.com/t/my-war-thunder-crashes-as-soon-as-i-enter-a-game-of-any-kind-crash-id-1c45cf3ae1/6336
You have to press "Send and Restart" button to send automatic report. The game will generate DMP and ZIP files, and you'll see Crash ID.
Please read and follow the instructions indicated here to create a Crash Dump file > https://support.gaijin.net/hc/en-us/articles/200071181-How-To-Create-A-Crash-Dump-After-Game-Client-Crash

If no Error messages are generated please follow the steps indicated here > https://support.gaijin.net/hc/en-us/articles/20621946908690-Taking-necessary-steps-and-collecting-information-in-case-of-crashes-without-error-messages

We also need the steps to reproduce the issue.

If the above does not correct the issue, then please report it to the Technical Forum here https://community.gaijin.net/issues/p/warthunder Select your Operating system etc. Or you can report it from the game under the Community tab in the hangar.

Thanks

jeez thats a lot its not that big of a deal. (im also using the ultra hq client so it would take a while to verify because of my colleges wifi)