Can't play War Thunder on my Mac using DS4 and Xbox Series controller. Any help?

[Stefcho]

My two controllers work perfectly fine on my Windows and my phone. I have searched everywhere to find a fix, tried things. It won't work.
When I open the game on my Windows, then to Controls and pressed down on that Control Setup Wizard and I see Custom Controls, KB and M, Xbox controls, wide range of hotas and sticks etc.
On my Mac I only see 3. Custom Controls, KB and M (advanced) and KB and M (simple) no xbox controls on sight.
When I reconnect my controller and that change controls window pops up and I click on it it only shows two, KB and M and Custom controls. Instead on my PC it shows 3 (+ the controller)
I am lost guys I really need your help. Don't know what to do

[KnightoftheAbyss]

The only controllers supported are PS4/5 and Xbox One controllers and they must be genuine PSN or MS controllers.

[Stefcho]

Originally posted by KnightoftheAbyss:

The only controllers supported are PS4/5 and Xbox One controllers and they must be genuine PSN or MS controllers.

Both of my controllers are genuine, my DS4 came from my Play Station 4 and my Xbox Series Controller from my Xbox Series S. If PS4 Controller is supported then why it wont work, I have tried both wired and wireless same problem

[KnightoftheAbyss]

Xbox One controllers only. Genuine controllers should work. They are for all our Console players.

[Stefcho]

Originally posted by KnightoftheAbyss:

Xbox One controllers only. Genuine controllers should work. They are for all our Console players.

You said that PS4 and PS5 controllers are supported, I tried with my PS4 Controller, it doesnt work. Then I asked my friend to come over and bring his PS5 Controller, I tried it as well, both wireless and wired. IT DOESNT WORK.
And as I said, those controllers are genuine. I doubt Sony or Microsoft send knock off controllers in the box

[KnightoftheAbyss]

Hi,
Can you please first try the options below and see if these fix the issue.

Please update Windows as indicated by both AMD and NVIDIA FIRST. As indicated at their sites - then:

https://wiki.warthunder.com/index.php?title=Knowledgebase&oldid=164658
Please clear the cache, verify the files and remove all custom content.

If this does not correct the issue, please do the following.

Can you please remove the current graphics driver(s) using DDU (or similar). https://www.wagnardsoft.com/

Please ensure that you follow the instructions and use Safe Mode.

Then re-install/install the latest driver(s) and re-test.

We need the game version, screenshots(taken using the in game screenshot function and please do not change the filenames), Replay's(both client and server), clog, & dxdiag.
Please ensure all custom content is removed first and that you are running a 'vanilla' version of the game.

Video's can be useful, but they DO NOT negate the need for the replay files. Can you please mount video's on a streaming site. Most of the Technical Moderation team are volunteers. If we were to download every video, in each report, most of us would exceed our monthly ISP download levels and either end up losing, or paying extra for our connections.
Whilst one small video is fine, multiple large videos could quickly become an issue given the number of reports that we handle. Your consideration with this issue is appreciated.

Can you also provide the steps to replicate the issue.

If the above does not correct the issue then please report it to the Technical Forum here https://community.gaijin.net/issues/p/warthunder Select your Operating system etc. Or you can report it from the game under the Community tab in the hangar.
In order to investigate issues thoroughly we need ALL the files asked for.

Thanks

[micleeso]

I have a Genuine Xbox Controller model 1914 I just purchased from Microsoft. The controller is recognized on the Mac computer and in steam. The game does not recognize it, no controller present in game; plugged in via USB-C or Bluetooth.
I purposely bought the controller to play warthunder on my Mac on steam.

[KnightoftheAbyss]

Originally posted by micleeso:

I have a Genuine Xbox Controller model 1914 I just purchased from Microsoft. The controller is recognized on the Mac computer and in steam. The game does not recognize it, no controller present in game; plugged in via USB-C or Bluetooth.
I purposely bought the controller to play warthunder on my Mac on steam.

And what you need to do is clearly indicated in my post. Instead you created another thread on the SAME topic. Even though you were aware of this thread.

Please DO NOT raise another thread on the same topic. This only adds to the confusion as there are multiple points of information It makes sense to have only ONE that everyone goes too.