Launcher update error

[Rollout]

"couldn't update launcher in (insert/path/War Thunder)"
unable to login due to this and have already tried reinstalling the game.

is this a new gamefeature or can it be fixed?

[KnightoftheAbyss]

It maybe your Anti Virus software stopping the updating of the game files. When the launcher loads it ensures you have the latest version of the game. If your client doesn't have the latest version the launcher will try to update the game files in the War Thunder directory. Make sure that the security settings in you AV software will allow this. (Normally this means placing War Thunder in a Trusted or Exceptions List; dependent on the brand of AV software you are using)

[Rollout]

this seemed to work, i just had to allow your .. second launcher? to pass thru my firewall aswell

[Rollout]

aaand im back, same issue and i havent changed settings since last fix

[relliK]

what exactly is happening ?

you start the game from the Steam library (or do you use a desktop shortcut ?!), it's looking for game updates (and maybe you get the error message about the launcher not getting updated) and then the play button turns red so the launcher is ready to start the game ?!

or does the launcher get 'stuck' at some point or the game client isn't starting ?

[Rollout]

im watching the warthunder launcher screen where everything looks normal untill i look at bottom of screen.

"Downloading update info" not loading anything but showing that loading circlethingy on left moving

red text at bottom of screen saying "Couldn't update launcher" and the playbutton is grey.

the launcher keeps popping up when im away from the computer aswell trying to download it seems....

[Rollout]

also had the message i mentioned in the first post about not finding the path to the game on my disk.

still logged in and played it yesterday after fixing firewall but now its back to where i started

[relliK]

could you maybe upload the latest launcher log from the ..\War Thunder\.launcher_log\ folder to a text hosting website (like pastebin.com) or a file hosting website ?

there may be a reason (or hint) given in the launcher logs - when the launcher is stuck at 'downloading update info' it usually cannot reach the update (master) server...

are you on a home network ?!

you may be able to run the game when you go into the launcher settings (wrench icon in the top right corner) and hit the check files button (your game might still be slightly outdated but the play button may become availabe once the launcher checked the files).

Originally posted by Rollout:

the launcher keeps popping up when im away from the computer aswell trying to download it seems....

that's the auto update... you can enable / disable it in the launcher settings.

Originally posted by Rollout:

also had the message i mentioned in the first post about not finding the path to the game on my disk.

this could be related to the upcoming release of easy anti cheat (EAC). while it is not yet active Gaijin is already preparing the launcher for it and this may cause this issue =/

i guess we'll see a few more launcher updates in the next few days / weeks.

[KnightoftheAbyss]

So you were actually playing and now you get a "Cannot update launcher" message when you restart the client?

[Rollout]

Originally posted by KnightoftheAbyss:

So you were actually playing and now you get a "Cannot update launcher" message when you restart the client?

i managed to play 2 days ago and yesterday it said "couldn't update launcher" but today i could play like normal.

so it seems to block me from playing one day to let me play the second and repeat...

[KnightoftheAbyss]

So are you on a home network? Or maybe a shared network? Like in an apartment block. Or in an academic or commercial institution? There has to be a reason the connection varies.

[Rollout]

home network

[KnightoftheAbyss]

Wi-fi or cable connection? How many share the connection? Does the cannot update message happen when others in the house etc also use the connection?

[Backwoods]

Tried cleaning the files from the client, no luck, turned on AV, no luck, reinstalled, no luck, put launcher on exclusive list, no luck :((((((((((((((((((

[relliK]

Originally posted by Rollout:

this seemed to work, i just had to allow your .. second launcher? to pass thru my firewall aswell

i guess by this you meant the gaijin_downloader.exe (which is the launcher updater), right ?!

[Rollout]

Originally posted by relliK:

Originally posted by Rollout:

this seemed to work, i just had to allow your .. second launcher? to pass thru my firewall aswell

i guess by this you meant the gaijin_downloader.exe (which is the launcher updater), right ?!

War Thunder
War Thunder client
War Thunder client

update
so i just removed both "War Thunder client" from firewall exception list and now it works