Two-Step Authentication

[ToothpasteMain]

Hey guys, I would like to start off with how terrible the Gaijin Tech. Support is.
Can we all agree on that?

Well let me get started with my problem and probably some of your guy's. So I made the fatal mistake of switching my Gaijin account login to the Two-Step Authorization (ON ACCIDENT), but what they don't tell you is that you need to keep the Authentication Code when you log into their websites and also War Thunder.

The War Thunder Forum:
https://forum.warthunder.com/index.php?/topic/174779-improve-your-account-security-by-enabling-two-step-authorization/
Says, "Warning! If you will lose your Google Authenticator account, restoring the account will be only available through the support."

The Gaijin support is terrible and the website currently mentions nothing of this "Two-Part Authentication".

So my big question is, does Gaijin have an actual, working Support Email and/or Phone Number than I can call?

P.S. I scanned the forum QR code and the email linked to it was this: [e-mail]

[Compiled_]

I don't see any problem with it or how it makes Gaijin Support bad. Do you not assume you need to keep the code? What do you think? That asking for an AUTHENTICATION code would mean you log in once and never use it again or that they will tell whoever asks for it for your account what the code is? Not really their fault that you failed to document important information like that or that you did it "on accident" either. Should've read into what it was. I can't wait to see you sign a contract that sells your soul, literally, because you didn't read it.

So my big question is, do you read what you accept before you accept it or at least google a little more? There is clearly multiple options you can take under the "Personal Account" category such as, "«War Thunder» Log In Issues. Recovering A Lost Password." and "Account access loss / Account was hacked or stolen / Account recovery" or even "Personal Account Reset" if you must.

[ToothpasteMain]

It's an authentication code to authenticate your computer, I shouldn't have to authenticate my computer twice.
Also, I did accidently change my login to the two-step process. The forums said, you need to update your password, and there was a link that said, "click here to update". Then it took me to a page that told me how to set up the two-step authentication. I couldn't turn back because that page automatically change the login.
Third, your not even helping me.
Finally, have you even read their support website, I read every single page that had to do with account and login issues, over and over again. So shut-up and do something useful with your life and help me.

[Compiled_]

Originally posted by TrickyArmyMan:

It's an authentication code to authenticate your computer, I shouldn't have to authenticate my computer twice.
Also, I did accidently change my login to the two-step process. The forums said, you need to update your password, and there was a link that said, "click here to update". Then it took me to a page that told me how to set up the two-step authentication. I couldn't turn back because that page automatically change the login.
Third, your not even helping me.
Finally, have you even read their support website, I read every single page that had to do with account and login issues, over and over again. So shut-up and do something useful with your life and help me.

So shut-up and do something useful with your life and help me.

After that remark there should be no reason for me to help you. With authenticators such as ones like Blizzard uses, it will require the code more than once, usually every login. This is still no excuse for you not to have written it down. This is your responsibility to contact a moderator on the forums or report it through support under one of the categories I told you to do. I attempted helping you. You either didn't read all of it or you don't understand.

There is clearly multiple options you can take under the "Personal Account" category such as, "«War Thunder» Log In Issues. Recovering A Lost Password." and "Account access loss / Account was hacked or stolen / Account recovery" or even "Personal Account Reset" if you must.

As I said before. These categories can be selected when using support, and then you DESCRIBE YOUR ISSUE. You understand now? You don't come to a forum of non-support moderators and regular customers asking for help with a problem you won't even attempt to solve.

[ToothpasteMain]

First off I would like to begin by saying, I did not, ever email the moderator.

Anyways, I am sorry if offended you. I did read all of what you had said, but I did not fully understand what you mean until now.
I would also like to let you know that on the "«War Thunder» Log In Issues. Recovering A Lost Password", you can not make suggestions to it.

Thank You For Your Troubles,
TrickyArmyMan

[Magistro73]

never used myself but, on the official forum, support tab, war thunder banner, account loss/hacked/etc, there is a "submit request" link at the very end of the page that open a request form.

[Compiled_]

Originally posted by Magistro73:

never used myself but, on the official forum, support tab, war thunder banner, account loss/hacked/etc, there is a "submit request" link at the very end of the page that open a request form.

This has already been established. Please read posts on a thread before posting so you don't repeat or reword something already answered.

[salvaire]

let me put it to you this way when you lose the account it was synced to you cant ACCESS the account and getting help to fix this issue is almost imposible

[Blutkind]

Hi there,

Ok let me try and understand this a little better as it is a little difficult to follow

1.) You updated your password and accidentally added in 2 step authentication.
2.) You now have to use 2 step authentication each time you login to the game/website
3.) You now wish to remove 2 step authentication from your account?

Ok, what you will need to do is the following.

1.) Login to your Gaijin account - https://login.gaijin.net/en
2.) Click 'Personal Area"
3.) At the top right, click 'Security' and then 'Account Protection'
4.) The top option will be to remove 2 step authentication

In order to have setup 2 step authentication, you will have had to use Google Authentication. If you have since removed this from your phone, you will need to contact support - https://support.gaijin.net/hc/en-us and advise them that you have lost your Google Authentication device and require this to be removed from the account.

If you cannot login to submit a support ticket, Add me as a friend and send me a message with all the details and I will pass this onto Support for you.

Cheers

[ToothpasteMain]

Originally posted by 116th | Blutkind:

Hi there,

Ok let me try and understand this a little better as it is a little difficult to follow

1.) You updated your password and accidentally added in 2 step authentication.
2.) You now have to use 2 step authentication each time you login to the game/website
3.) You now wish to remove 2 step authentication from your account?

Ok, what you will need to do is the following.

1.) Login to your Gaijin account - https://login.gaijin.net/en
2.) Click 'Personal Area"
3.) At the top right, click 'Security' and then 'Account Protection'
4.) The top option will be to remove 2 step authentication

In order to have setup 2 step authentication, you will have had to use Google Authentication. If you have since removed this from your phone, you will need to contact support - https://support.gaijin.net/hc/en-us and advise them that you have lost your Google Authentication device and require this to be removed from the account.

If you cannot login to submit a support ticket, Add me as a friend and send me a message with all the details and I will pass this onto Support for you.

Cheers

I appreciate the reply, but I already got help from Gaijin. They helped me access my account.

Merci

[ToothpasteMain]

Originally posted by salvaire:

let me put it to you this way when you lose the account it was synced to you cant ACCESS the account and getting help to fix this issue is almost imposible

It took a few days at first, but Gaijin helped me access my account within a week; as their support team is very slow at replying.

[PMA]

Originally posted by TrickyArmyMan:

Originally posted by 116th | Blutkind:

Hi there,

Ok let me try and understand this a little better as it is a little difficult to follow

1.) You updated your password and accidentally added in 2 step authentication.
2.) You now have to use 2 step authentication each time you login to the game/website
3.) You now wish to remove 2 step authentication from your account?

Ok, what you will need to do is the following.

1.) Login to your Gaijin account - https://login.gaijin.net/en
2.) Click 'Personal Area"
3.) At the top right, click 'Security' and then 'Account Protection'
4.) The top option will be to remove 2 step authentication

In order to have setup 2 step authentication, you will have had to use Google Authentication. If you have since removed this from your phone, you will need to contact support - https://support.gaijin.net/hc/en-us and advise them that you have lost your Google Authentication device and require this to be removed from the account.

If you cannot login to submit a support ticket, Add me as a friend and send me a message with all the details and I will pass this onto Support for you.

Cheers

I appreciate the reply, but I already got help from Gaijin. They helped me access my account.

Merci

Also try to be nicer to people who reply to you. Thanks

[DevoSs66]

Somehow 2 Step Verification was turned on for my War Thunder account so now I'm locked out of both WT and Gaijin website/support. When I try to use Google Authenticator for Gaijin website or WT I get a time error code BUT it works for my gmail account ok (go figure). I've turned off 2 Step Verification and it still won't let me log in to Gaijin accounts. WTF is going on with Gaijin and this 2 Step verification? The most frustrating part is when you get support telling you to log in to your account to do this and that. What part of "I'M LOCKED OUT OF MY ACCOUNT" do you not understand! Idiots.

[ToothpasteMain]

Originally posted by DevoSs66:

Somehow 2 Step Verification was turned on for my War Thunder account so now I'm locked out of both WT and Gaijin website/support. When I try to use Google Authenticator for Gaijin website or WT I get a time error code BUT it works for my gmail account ok (go figure). I've turned off 2 Step Verification and it still won't let me log in to Gaijin accounts. WTF is going on with Gaijin and this 2 Step verification? The most frustrating part is when you get support telling you to log in to your account to do this and that. What part of "I'M LOCKED OUT OF MY ACCOUNT" do you not understand! Idiots.

I understand completely. So what you need to do is create another support login and email Gaijin support. Unless it's in plain sight, you will need to look around for a bit to find the support email.

[76561198132827599]

Originally posted by Soul:

Originally posted by TrickyArmyMan:

It's an authentication code to authenticate your computer, I shouldn't have to authenticate my computer twice.
Also, I did accidently change my login to the two-step process. The forums said, you need to update your password, and there was a link that said, "click here to update". Then it took me to a page that told me how to set up the two-step authentication. I couldn't turn back because that page automatically change the login.
Third, your not even helping me.
Finally, have you even read their support website, I read every single page that had to do with account and login issues, over and over again. So shut-up and do something useful with your life and help me.

So shut-up and do something useful with your life and help me.

After that remark there should be no reason for me to help you. With authenticators such as ones like Blizzard uses, it will require the code more than once, usually every login. This is still no excuse for you not to have written it down. This is your responsibility to contact a moderator on the forums or report it through support under one of the categories I told you to do. I attempted helping you. You either didn't read all of it or you don't understand.

There is clearly multiple options you can take under the "Personal Account" category such as, "«War Thunder» Log In Issues. Recovering A Lost Password." and "Account access loss / Account was hacked or stolen / Account recovery" or even "Personal Account Reset" if you must.

As I said before. These categories can be selected when using support, and then you DESCRIBE YOUR ISSUE. You understand now? You don't come to a forum of non-support moderators and regular customers asking for help with a problem you won't even attempt to solve.

TrickyArmyMan is right! You should not have to verify over and over again. It's amazing people like you get so angry over someone having a issue with annoying things that game devs do with their websites. I am so sick of the slave mentality and the worship. Oh thy game devs can do no wrong, How dare you have a issue with anything they do. This is why we now have crappy broken games. Because people like you want to worship and defend crap instead of being critical. There is nothing wrong with being critical. There is nothing wrong with not agreeing with game devs. There is nothing wrong with complaining. Now stop pretending we have to bend over and take everything. Because we are not. And if you get offended then tough. Welcome to the real world and reality.

[bmjbj18]

Originally posted by Compiled_:

I don't see any problem with it or how it makes Gaijin Support bad. Do you not assume you need to keep the code? What do you think? That asking for an AUTHENTICATION code would mean you log in once and never use it again or that they will tell whoever asks for it for your account what the code is? Not really their fault that you failed to document important information like that or that you did it "on accident" either. Should've read into what it was. I can't wait to see you sign a contract that sells your soul, literally, because you didn't read it.

So my big question is, do you read what you accept before you accept it or at least google a little more? There is clearly multiple options you can take under the "Personal Account" category such as, "«War Thunder» Log In Issues. Recovering A Lost Password." and "Account access loss / Account was hacked or stolen / Account recovery" or even "Personal Account Reset" if you must.

why would i need to when its easier to request a new one and get instantly. to much work for nobody to do nothing these days. ♥♥♥♥♥♥♥ computer does the work. are you slaving away somewhe making up auth coded all day for people? jesus, stop ♥♥♥♥♥♥♥♥ about ♥♥♥♥ and fix the ♥♥♥♥♥♥♥ problem