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War Thunder > General Discussions > Topic Details
ShadowDoggie Jun 15, 2023 @ 8:48am
(warning) Gaijin does NOT do refunds even for golden eagles!
I contacted gaijin support, and they refuse to give refunds even after me asking for a refund in GOLDEN EAGLES!

They said, you played the vehicle 2 matches so no refunds not even for golden eagles..

Are you kidding me??

Golden eagles would mean they still make the same amount of money from me.

What is wrong with this company??
Last edited by ShadowDoggie; Jun 15, 2023 @ 8:50am
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Showing 1-15 of 36 comments
Canadian Guitar Jun 15, 2023 @ 9:05am 
Originally posted by ShadowDoggie:
I contacted gaijin support, and they refuse to give refunds even after me asking for a refund in GOLDEN EAGLES!

They said, you played the vehicle 2 matches so no refunds not even for golden eagles..

Are you kidding me??

Golden eagles would mean they still make the same amount of money from me.

What is wrong with this company??
What is wrong with you?

You bought an item, used it, and expect a refund?
You earned RP and SL with it.
I have heard of people getting refunds of Premium Vehicles, IF they HAVENT PLAYED IT.
#1
Cha Cha Real Rough Jun 15, 2023 @ 9:06am 
They really should change the refund policy to allow for a 1-time grace period when it comes to a vehicle

Unfortunately, they only refunds if you mistakenly bought a pack and did not play the vehicle and immediately contact support, they give no refunds if you find out you didnt like the vehicle and want to hand it back
#2
Cha Cha Real Rough Jun 15, 2023 @ 9:08am 
Originally posted by Canadian Guitar:
Originally posted by ShadowDoggie:
I contacted gaijin support, and they refuse to give refunds even after me asking for a refund in GOLDEN EAGLES!

They said, you played the vehicle 2 matches so no refunds not even for golden eagles..

Are you kidding me??

Golden eagles would mean they still make the same amount of money from me.

What is wrong with this company??
What is wrong with you?

You bought an item, used it, and expect a refund?
You earned RP and SL with it.
I have heard of people getting refunds of Premium Vehicles, IF they HAVENT PLAYED IT.
To be fair, even steam allows for a refund on games with less than 2 hours, and for packs that have pricetags of $60+, its kinda absurd that gaijin wouldn't allow a refund over a measly 2 games played with the vehicle. Its not consumer friendly in any way
Last edited by Cha Cha Real Rough; Jun 15, 2023 @ 9:09am
#3
ShadowDoggie Jun 15, 2023 @ 9:13am 
Originally posted by Canadian Guitar:
Originally posted by ShadowDoggie:
I contacted gaijin support, and they refuse to give refunds even after me asking for a refund in GOLDEN EAGLES!

They said, you played the vehicle 2 matches so no refunds not even for golden eagles..

Are you kidding me??

Golden eagles would mean they still make the same amount of money from me.

What is wrong with this company??
What is wrong with you?

You bought an item, used it, and expect a refund?
You earned RP and SL with it.
I have heard of people getting refunds of Premium Vehicles, IF they HAVENT PLAYED IT.
wtf is the point of a refund if you cant try it against actual people meaning in an actual way you would play the game??? do you have brain damage by chance?
#4
Wandering Flare Jun 15, 2023 @ 9:16am 
Originally posted by ShadowDoggie:
Originally posted by Canadian Guitar:
What is wrong with you?

You bought an item, used it, and expect a refund?
You earned RP and SL with it.
I have heard of people getting refunds of Premium Vehicles, IF they HAVENT PLAYED IT.
wtf is the point of a refund if you cant try it against actual people meaning in an actual way you would play the game??? do you have brain damage by chance?
It sort of makes sense and sort of doesn't. On the one hand, unlike, say, a game, you used an item you purchased to further your progress and allowing refund for it would allow for some to cheat the system, buying a premium, playing it to get SL/RP, then refunding it to effectively get free RP/SL, on the other hand it's been just 2 matches so not refunding it is a bit extreme.
#5
Druckform | INSOMNIAC 3D Jun 15, 2023 @ 9:23am 
ok then why not give us the ability to test drive a vehicle in games but earn no rewards from it? or would that show too many people how mediocre a lot of the premiums are after theyve been updated and nerfed into the ground?
#6
ShadowDoggie Jun 15, 2023 @ 9:24am 
Originally posted by Piggy INSOMNIAC 3D:
ok then why not give us the ability to test drive a vehicle in games but earn no rewards from it? or would that show too many people how mediocre a lot of the premiums are after theyve been updated and nerfed into the ground?
facts actual facts!
#7
LunarGatta Jun 15, 2023 @ 9:24am 
Originally posted by Wandering Flare:
Originally posted by ShadowDoggie:
wtf is the point of a refund if you cant try it against actual people meaning in an actual way you would play the game??? do you have brain damage by chance?
It sort of makes sense and sort of doesn't. On the one hand, unlike, say, a game, you used an item you purchased to further your progress and allowing refund for it would allow for some to cheat the system, buying a premium, playing it to get SL/RP, then refunding it to effectively get free RP/SL, on the other hand it's been just 2 matches so not refunding it is a bit extreme.
Honestly, in their place, I would just add a refund policy where if you bought a $60 premium, if you have less than 5 matches played, you can request a refund.

However, if the refund is requested, the RP and SL earned with that premium is removed from your account as well, just to prevent people from buying a premium, playing 4 matches, refunding, buying it again, and doing this over and over.
#8
SirLlamaGeddon Jun 15, 2023 @ 9:27am 
They should allow a 2 hour buy back period on certain vehicles that are updates older if u buy it and dont like it.
#9
ErickaUnlimited Jun 15, 2023 @ 9:29am 
Originally posted by ShadowDoggie:
They said, you played the vehicle 2 matches so no refunds not even for golden eagles..

Correct. If you use a vehicle you purchased, they're not going to refund you since the item has been used on the associated account.
#10
Shad1902 Jun 15, 2023 @ 9:30am 
Originally posted by Cha Cha Real Rough:
To be fair, even steam allows for a refund on games with less than 2 hours, and for packs that have pricetags of $60+, its kinda absurd that gaijin wouldn't allow a refund over a measly 2 games played with the vehicle. Its not consumer friendly in any way

I'm sorry but my local car dealer doesn't care if steam gives a refund if I play the games less than 2 hours.

I hope you start seeing the weak link in your argumentation...
#11
Cha Cha Real Rough Jun 15, 2023 @ 9:36am 
Originally posted by Shad1902:
Originally posted by Cha Cha Real Rough:
To be fair, even steam allows for a refund on games with less than 2 hours, and for packs that have pricetags of $60+, its kinda absurd that gaijin wouldn't allow a refund over a measly 2 games played with the vehicle. Its not consumer friendly in any way

I'm sorry but my local car dealer doesn't care if steam gives a refund if I play the games less than 2 hours.

I hope you start seeing the weak link in your argumentation...
I would hope your car dealership is selling cars rather than steam games
#12
Shad1902 Jun 15, 2023 @ 9:39am 
Originally posted by Cha Cha Real Rough:
Originally posted by Shad1902:

I'm sorry but my local car dealer doesn't care if steam gives a refund if I play the games less than 2 hours.

I hope you start seeing the weak link in your argumentation...
I would hope your car dealership is selling cars rather than steam games

nah, I compare apples with motorcycles....just as you do :)
Last edited by Shad1902; Jun 15, 2023 @ 9:40am
#13
Cha Cha Real Rough Jun 15, 2023 @ 9:45am 
Originally posted by Shad1902:
Originally posted by Cha Cha Real Rough:
I would hope your car dealership is selling cars rather than steam games

nah, I compare apples with motorcycles....just as you do :)
>replys to comment mentioning car dealership, then talks about steam games without correlation given
>states weak link in argument
>mocks the comparison of an in-game item to the purchasing of a game

what.... man has no argument and is trying to argue
#14
Shad1902 Jun 15, 2023 @ 9:47am 
Originally posted by Cha Cha Real Rough:
Originally posted by Shad1902:

nah, I compare apples with motorcycles....just as you do :)
>replys to comment mentioning car dealership, then talks about steam games without correlation given
>states weak link in argument
>mocks the comparison of an in-game item to the purchasing of a game

what.... man has no argument and is trying to argue

Let me explain (so you don't look dumb next time when you reply):

steam and Gaijin are 2 different entities...I know, this might come as a surprise but it really is.

So, this means that Gaijin can actually have their own rules. Right ! What a surprise ! I Know, I couldn't believe it either !

Now here's the neat trick. There's actually something called an EULA. Yes, you know...the thing that nobody reads and just clics away.

I know, that's all new for you'all...but have a look at the entry "6. IN-GAME ITEMS AND APPLICABLE FEES"

What you read might surprise you'all .... (or not)

and for coutesy, here's even the link. Now I cannot understand it for you...that's the part where you actually have to work for yourself.

https://warthunder.com/en/support/eula

So next time you bring in Steam for a Gaijin issue, it's better to ask your car dealer. That will have approximately the same effect.
Last edited by Shad1902; Jun 15, 2023 @ 9:52am
#15
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War Thunder > General Discussions > Topic Details
Date Posted: Jun 15, 2023 @ 8:48am
Posts: 36

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