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If you want to find out what's happening along your route to the game server; and if the problem is the game server - or at some hop between you and them - you're going to have to research how to use/understand networking diagnostic tools like tracert (there are equivalents depending on your OS).
Finding the source of a problem is often the easy part; getting a problem fixed depends on whether or not the company that owns that equipment is willing/able to pay the cost of upgrades or repairs.
https://support.gaijin.net/hc/en-us/articles/200071171-How-to-troubleshoot-your-connection
It's not as simple as "It's Gaijin's servers." Your Internet connection to any given platform or service goes through connection hubs to send and receive information from one place to another. If any of those hubs are having issues, you're going to have issues.
And if one of those hubs are having issues, you're at the mercy of the ISPs that use those hubs. Aka there's nothing you nor Gaijin can do other than hope the ISP invests in fixing the issue.
The thing is: It could be the server, but it could also be bad routing due to someone messing up the config of any of the switches/routers between you and gaijin. These things break from time to time, you also have construction crews that accidentally damage infrastructure; and countless other things.
Something as simple as traffic congestion at some hop along your data's route can bring game to it's knees; and brutally hard to get fixed because sometimes these upgrades are very costly to the provider.
Why can other online games be fine? If your data is taking a different route; it could avoid all the problems that another game is experiencing - or it could be the game server, and any of the things mentioned above - singly or in combination. Your connection has many functional units to it.
It all comes down to this: if you want to know (what's possible to know, because there are limitations to what the tools can/can't tell you) what's adversely affecting your traffic with Gaijin, you need to run the tests. Otherwise, it's just speculation and you're not going to get anywhere.
Thanks for the help!
Higher resolution screens.
Lot of people at home due to the scamdemic restrictions. Downloading stuff to play & things to watch, youtube in 1-4k resolution etc
= bottlenecks from overoloads at some places.
"Bad network connection" doesn't rule out the servers as being the cause; but neither does it automatically implicate the servers.
Frequently, game severs for different games are in different locations, with our data taking different routes to each. In this case, without running tests, we can't know if a problem is due to the game server - or some other malfunctioning equipment along our route.
In the special case where the problem game's servers, and other game's servers (those with solid connections) were located in the very same facility - then yeah, that would points the blame at the problem game's servers.