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Before sending one in though I suggest making sure they're fully powered and enclosed from outside light.
It's related to outside light, if there's any outside light also shining around the area you're trying to set up grow lights, it won't let you change intensity. You'll need to enclose where you have the grow lights more to where it's the only source of light.
Seriously? so now i gotta rearrange my nice porch... would be nice if the greenhouse type glass walls wasn't so expensive
ty for the answer, ill go try now
It worked the first time I used it, this morning.
I have the same problem with the irrigation device, also stuck at 10, it is powered and working, there's water in it, but stuck at 10.