Steam won't give me a refund

[idiot doom spiral]

Never had this happen before, Steam won't refund this game. I meet the requirements and it runs horrifically, literally giving me a headache to play. Is anyone else experiencing this issue with Steam support?

[Golden Boy]

how long have you guys played?

[TuckerLT]

i didnt played more than 2hrs, ticket shows as still pending. maybe they are flooded with refund requests, dont know... its first time i am refunding..

[Soothsayer]

Originally posted by Golden Boy:

how long have you guys played?

Played 0 hours. Didnt even launch the game. Asked for a refund 3 days ago, and it's still pending. So yeah, something's up.

[Your Dad 👨‍🔬]

Originally posted by Bosshog:

You said you met the requirements, but then you say you went over 2 hours?

WOW VERY ASTUTE!

[Greed]

Originally posted by Soothsayer:

Originally posted by Golden Boy:

how long have you guys played?

Played 0 hours. Didnt even launch the game. Asked for a refund 3 days ago, and it's still pending. So yeah, something's up.

Same here. Played for 17 min and nothing until now.

[aqua]

if within 2h playtime, which i understand of your "requirements meet" then steam literally never reject it, as its simply the automated process with one exception, the game you want to refund is either a gift from other person, or you activated it by using a key.

of course other possibility might exist like you just bound a new credit card used that to pay and immediately refunded within 2h gameplay or its an new account etc. then the system might flag you as potential scam and refuse your request, but those should be solved once a real person is contacted.

[Golden Boy]

Originally posted by aqua:

if within 2h playtime, which i understand of your "requirements meet" then steam literally never reject it, as its simply the automated process with one exception, the game you want to refund is either a gift from other person, or you activated it by using a key.

of course other possibility might exist like you just bound a new credit card used that to pay and immediately refunded within 2h gameplay or its an new account etc. then the system might flag you as potential scam and refuse your request, but those should be solved once a real person is contacted.

yeah this is true, never heard anything like this before.

there were 1000 times worse launches and this didnt happen lol

[tankanidis]

Originally posted by SpiteAndMalice:

Does it make any difference to whether or not manual refund requests are accepted if you ask for the refund to go back into your steam wallet as opposed to your bank account?

I would assume steam wallet is a slam dunk for them since they still technically keep your money in the platform, so easier to process

back to payment provider would probably be viewed stricter as they lose out on the funds overall

If you're over 2 hours and its a personal review needed, i'd go with wallet to increase chances of refund going through

[Mohg himself]

"You may need to upgrade your PC"
- Todd Howard

[Soothsayer]

Still nothing 4 days later. Not even reviewed. 0 minutes played, didnt even open the game, and asked for a refund on steam wallet.

Never had that happen on any other refunds i've asked. Dont know whats the problem with this one.

[tankanidis]

Originally posted by Soothsayer:

Still nothing 4 days later. Not even reviewed. 0 minutes played, didnt even open the game, and asked for a refund on steam wallet.

Never had that happen on any other refunds i've asked. Dont know whats the problem with this one.

My guess is massive amount of refunds requested and steam is pacing them out to see who still wants them after a week to reduce cash out

[TuckerLT]

Originally posted by Soothsayer:

Still nothing 4 days later. Not even reviewed. 0 minutes played, didnt even open the game, and asked for a refund on steam wallet.

Never had that happen on any other refunds i've asked. Dont know whats the problem with this one.

same for me mate, 4 days and nothing.

[Kaldaien]

Originally posted by idiot doom spiral:

Never had this happen before, Steam won't refund this game. I meet the requirements and it runs horrifically, literally giving me a headache to play. Is anyone else experiencing this issue with Steam support?

I run into the issue all the time.

I have a bunch of games in my library that didn't have native Steam Input when I bought them, then they added it and now I don't have any gamepad support. Valve won't refund you. I don't buy games on Steam anymore because of this.

[Call Sign: Raven]

OP, did you ever get the refund?

[__VaultHunter__]

I had 3 hours and I explained to them 99% of that time was trying to get the ground textures to load in and to check my download history on how many times I re installed the game. They refunded me within 30 minutes