Game crashes when it plays one of the ending movie files(Enemy Within)

[tron34]

Funny how it happens in Enemy Within, but it didn't happen in Enemy Unknown. I'm not going to buy another Firaxis game, thanks to this. Can't finish the damn expansion pack, but I was able to finish Enemy Unknown. Give me a break.

And yes, I verified cache, I copied the movie files from enemy unknown to enemy within, tried starting Enemy Within with compatibility at Windows XP SP3 and turned on "Run as administrator, but it starts Enemy Unknown instead. I don't know what to do, this is a complete joke.


Edit: Just loaded a save on Enemy Unknown, and the ending played through without crashing ONCE. What the hell is this b.s.?

Edit 2: Okay, somehow, the ending played flawlessly. I don't know if playing the ending on Enemy Unkown fixed it, or if copying every single file from EU's movie folder fixed it. Either way, I don't get how this problem slipped under Firaxis' nose.

[Walmart Optometrist]

Happens to me often, just keep trying it eventually works

[tron34]

No need, I've already finished it a few hours ago. Still irks me that happened, though.

[Nostil]

Running on XP SP3 compadability mode will break it, not fix it. see below.

verify game information (right click, properties, local files, verify game cache) Reinstall, Search google for awnsers, run in windowed mode, run in offline mode, disable steam syncing, turn down settings, Check for updates (for OS and videocard) check to make sure you meet min specs:

Minimum:

OS:Windows Vista
Processor:2 GHz Dual Core
Memory:2 GB RAM
Graphics:NVIDIA GeForce 8600 GT / ATI Radeon HD 2600 XT or greater
DirectX®:9.0
Hard Drive:20 GB HD space
Sound:DirectX Compatible
Other Requirements:Broadband Internet connection
Additional:Initial installation requires one-time internet connection for Steam authentication; software installations required (included with the game) include Steam Client, Visual C++ 2008 Redistributable, DirectX and Microsoft .NET 4.
Recommended:

OS:Windows 7
Processor:2 GHz Dual Core (Intel Core 2 Duo 2.4 GHz or Athlon X2 2.7 GHz)
Memory:4 GB RAM
Graphics:NVIDIA GeForce 9000 series / ATI Radeon HD 3000 series or greater
DirectX®:9.0
Hard Drive:20 GB HD space
Sound:DirectX Compatible
Other Requirements:Broadband Internet connection
Additional:Initial installation requires one-time internet connection for Steam authentication; software installations required (included with the game) include Steam Client, Visual C++ 2008 Redistributable, DirectX and Microsoft .NET 4.
Please Note: Windows XP is not supported for XCOM:Enemy Unknown

Note on Video Cards:
•Some cards with numerically higher model values than the card listed above have performance below that of supported cards. These cards include:
–ATI Radeon 3430, 3450, 3470, 4350, 4550, and 5450
–NVIDIA GeForce 9300 (all variations), 9400, 100 G, 205, 210, and 310

Enamy Within:
UPDATE 12/09/13: After investigation, we’ve discovered that a number of players with crash errors on XCOM: Enemy Within are attempting to run the game at lower than minimum system requirements. XCOM: Enemy Within requires a dual-core processor to run. XCOM: Enemy Unknown could function on single-core processor machines, but was not designed to do so. XCOM: Enemy Within requires a dual-core processor to run.

Minimum System Requirements

Operating System: Windows® Vista
Processor: 2 GHz Dual Core CPU
Memory: 2 GB RAM
Hard Disk Space: 20 GB Free
DVD-ROM Drive: Required for disc-based installation
Video: 256 MB Video Memory NVIDIA GeForce 8600 GT / ATI Radeon HD 2600 XT or greater
Sound: DirectX compatible sound card
Recommended System Requirements
Operating System: Windows® 7
Processor: 2 GHz Dual Core (Core 2 Duo 2.4 GHz or Athlon X2 2.7 GHz) CPU
Memory: 4 GB RAM
Hard Disk Space: 20 GB Free
DVD-ROM Drive: Required for disc-based installation
Video: 512MB Video Memory ATI Radeon HD 3000 Series/NVIDIA GeForce 9000 Series or greater
Sound: DirectX compatible sound card
Supported Operating Systems: Windows 7/ Windows Vista: Service Pack 2 or higher

Come back here, post your specs and the EXACT nature of your problem (does it crash imidiatly after trying load a game? or do you see the loading screen?). Submit a trouble ticket: http://support.2k.com/hc/en-us/requests/new.

(note, I am just copy pasting this. If you have done some of this, skip to the section you have not)

[predi1988]

Hi!
I had the same problem, where the ending cinematic crashed the game. I tried multiple things, then I noticed, that the movies filetype (.bik) got associated with a media program I downloaded a while back (for dvd movies). I uninstalled that program, and then the ending cinematic played properly.
I hope, this helps others as well ;)

[Valhallo]

Originally posted by predi1988:

Hi!
I had the same problem, where the ending cinematic crashed the game. I tried multiple things, then I noticed, that the movies filetype (.bik) got associated with a media program I downloaded a while back (for dvd movies). I uninstalled that program, and then the ending cinematic played properly.
I hope, this helps others as well ;)

Thanks a lot m8! The problem was indeed VLC media player and associations!

[Gismo Camaxide]

It crashed a few times here as well - even once after I released bic filetype - but in the end it managed to play the end scene - I also did not have any problems in normal unemy unknown - only within.

[Marz]

For anyone still running into this bug, I managed to get around it by replacing 2 of the bigger movie files with smaller ones.

I figured these were the movies causing issues, as the log files always cut out while trying to load them.

Log files here if you want to check what's happening - at the end of the log file it shows it crashed while loading movies:

<your drive>\My Documents\My Games\XCOM - Enemy Within\XComGame\Logs

Movie folder is here:

<steam directory>\steamapps\common\XCom-Enemy-Unknown\XComGame\Movies

I simply replaced

1080_CIN_TP13_Part03_LOC.bik

, and

1080_CIN_TP13_Part05_LOC.bik with file 1080_CIN_TP13_Part02.bik

(and renamed to their original name of course).

When it actually plays, it does so without the talky bits, and it actually feels more impactful. Watch a Youtube video if you want to see the full ending sequence.

This *seemed* to fix the bug, but maybe I just got lucky while loading. At least it makes the ending quicker so you can try it a few more times without throwing your keyboard out the window :/

[keithrobinson]

I get this all the time at the end. I'll have to try some of these suggestions. Thanks!

[Zer0 Sc0pes]

Just finished the game and happened to me, tried several times and still iosn't working, I guess that it is made to add realism, the ship crashes, and with it, the game

[CVro]

I tried everything in this thread, but nothing worked. Then I changed my resolution to 1920x1080 and the final movie played flawlessly without crashing.

[ravandil1]

Had the same problem with the last cutscene. After veryfing game files i turned on Vertical Sync and it worked.