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We regret to hear that you are experiencing difficulties logging into the game. There are several steps you can try to resolve the issue:
1.Verify and repair game files (if there are corrupted files, they will be fixed).
2. Ensure that you download and install the game only from official channels.
3.Confirm that your antivirus and firewall are not blocking access to the game servers.
4.Try uninstalling the game completely and reinstalling it (make sure all files are deleted).
5.Verify that your computer specifications meet the game requirements.
If the issue persists after performing these steps, please do not hesitate to contact our customer service for further assistance at lostlight@global.netease.com.
Best regards,