Game keep crashing in Jedha

[Anonymous]

The game keep crashing during Merrin's dash magic where you're escaping the giant robot. I can't progress through the story anymore, it's a 100% crash. Is there a fix that let me pass this point or i need to wait for a patch ?

[Vic20]

Not sure this will address your specific CTD issue, but I found turning off RT did the trick for me when encountering CTDs on Jedha, which happened a lot!

[Anonymous]

Originally posted by Vic20:

Not sure this will address your specific CTD issue, but I found turning off RT did the trick for me when encountering CTDs on Jedha, which happened a lot!

I don't have a RT on. I think it has something to do with the visual settings. I'm playing this game on 1440p with max settings and no RT using RTX 3080 and R9 5900X. I did try put the settings to the low preset and i progressed a bit but not long, like 1 min and the game crashed. But when i turn the settings back to Epic, the game will immediately crash when i go thru the dash hoop.

[Joaguww]

I have the same issue, mine likes to throw a map error tho " LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG "

[AmaiAmai]

Originally posted by Joaguww:

I have the same issue, mine likes to throw a map error tho " LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG "

Just curious, what CPU you using?

[Stumpy]

Originally posted by AmaiAmai:

Originally posted by Joaguww:

I have the same issue, mine likes to throw a map error tho " LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG "

Just curious, what CPU you using?

Relax okay ! EA has announced that they are executing optimisation order 66 . This should solve all this pretty sharply .

[Anonymous]

Originally posted by Joaguww:

I have the same issue, mine likes to throw a map error tho " LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG "

For me, my PC just went black screen like monitor turn itself off, frozen and i can't do anything. The only thing i can do is to force my PC to restart using a restart button on the case. How do i know my PC was frozen ? The Lock light on my keyboard is not working, like it can't be turn on and off, which mean my PC has frozen. Sometimes, i get a UE4 error message but that only happens when i try to continue the game. The only solution i've found is to play the game on low settings. I have no idea why setting everything to low solved my crash issue but it's just how it is, i guess. I still have my VRAM left when i set the visuals to Epic settings, so it's not a hardware issue.

[TimQbate]

Jedha crash is mostly related to Raytracing. Turn it off or wait for patches.

[MotorSword]

Originally posted by Malding 24/7:

The game keep crashing during Merrin's dash magic where you're escaping the giant robot. I can't progress through the story anymore, it's a 100% crash. Is there a fix that let me pass this point or i need to wait for a patch ?

I have a similar setup, 5800x3d w/3080. I feel like its CPU usage related. Check and see how high your per core usage is(not overall). If you have cores maxing out, you are more likely to CTD. My fix for a very smooth experience is as follows:
1. Disable SMT in BIOS in the AMD overclocking section(MSI for me, see your mobo guide for details)
2. Turn down monitor refresh rate to 100 Hz in Nvidia control panel.
3. Cap FPS at 60(this ♥♥♥♥♥♥ console port does not like being over 60).
4. I turn off RT, Vsync, and Upscaling.
5. After all of this, change main graphic setting to epic, otherwise you will only render 720p.
6. if your GPU begins to bottleneck, dial back the individual settings to high/medium. just dont touch the main graphics preset or it will revert to 50% render resolution and look like doodoo.

[Anonymous]

Originally posted by MotorSword:

Originally posted by Malding 24/7:

The game keep crashing during Merrin's dash magic where you're escaping the giant robot. I can't progress through the story anymore, it's a 100% crash. Is there a fix that let me pass this point or i need to wait for a patch ?

I have a similar setup, 5800x3d w/3080. I feel like its CPU usage related. Check and see how high your per core usage is(not overall). If you have cores maxing out, you are more likely to CTD. My fix for a very smooth experience is as follows:
1. Disable SMT in BIOS in the AMD overclocking section(MSI for me, see your mobo guide for details)
2. Turn down monitor refresh rate to 100 Hz in Nvidia control panel.
3. Cap FPS at 60(this ♥♥♥♥♥♥ console port does not like being over 60).
4. I turn off RT, Vsync, and Upscaling.
5. After all of this, change main graphic setting to epic, otherwise you will only render 720p.
6. if your GPU begins to bottleneck, dial back the individual settings to high/medium. just dont touch the main graphics preset or it will revert to 50% render resolution and look like doodoo.

Thank you. I'll try that and tell you the result. I honestly didn't know changing graphics settings using preset will result in 50% render resolution, lol. So, i need to set Epic on each graphics setting to get full render resolution, right ? I set my Vsync to Adaptive using Nvidia Control Panel to get a stable FPS and i'm playing on Native. I'll turn my Vsync off.

Update : OK, this game is getting even more ridiculous. Apparently, changing each visual setting doesn't do anything. Basically, if you set your preset to low and then change each visual setting to Epic, it won't change anything, even after restart the game. The only way to change the graphics is to change the preset. What the f**k is this, lol ? And i did try it and it didn't work. I disabled SMT, Vsync, FPS cap at 60, play Native, no RT, set refrest rate to 100hz, everything, the game is still crashed. The only way to get pass the CTD is to set visual settings to low.

[TheSho21]

Still seeing this issue in July :(

Turning off RT fixed it for me but like seriously fix your game Respawn.

[Dr. Peppermill]

Originally posted by carlsj21:

Still seeing this issue in July :(

Turning off RT fixed it for me but like seriously fix your game Respawn.

Check this mod:
https://steamcommunity.com/app/1774580/discussions/0/3806152724338413913/

I'm using it and I have never had a single crash with RT On. It also fixes the broken occlusion culling.

[ThunderPaw]

Game is crashing on Jedah for me as well. Cannot finish the game.