Starfield

Starfield

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DELL G3223Q Crashing game?
Today My del software updated and updated the firmware on my both my G3223q to firmware m3T104. This is the only thing that i know changed, However now when i launch starfield it crashed after several minutes of playing. I don't know if its my specific monitor, or dell models with new firmware in general. Does anyone else any issues with dell or this new firmware.
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Showing 1-13 of 13 comments
Vlad 254 Feb 28, 2024 @ 1:58pm 
Were you using any mods? This is important!

If not I'd suggest you verify the integrity of your game files:
Steam: Verify Integrity of Game Files

otherwise if that doesn't help try uninstalling and reinstalling this game.

Also see this:
https://steamcommunity.com/sharedfiles/filedetails/?id=3033949254
Last edited by Vlad 254; Feb 28, 2024 @ 2:03pm
CallmeIshmael Feb 28, 2024 @ 2:45pm 
TY,. I did try that, all seemed fine. I absolutely have no mods, hacks. or betas. My pc is 13900k with a 4090 and 64Gb ram. I have about 1,600 hours on game. and to my knowledge. nothing else changed on my system. I made sure i had no windows updates happened recently. I did not reinstall steam yet, I have never deleted or reinstalled steam since i got it for starfield. So i have had it now for several months. On the game front, I have noticed that before it crashes, things look funny in game, Like it goes HDR+++++ on like the wall of a hab, or a tile on the floor, Just random stuff draws my attention, cause it sorta flutters with high detail and brighter "white color?", its hard to say cause it crashes before i can really focus. In game i don't use any upscalling or nothing, and my settings are set to ultra or high, But that's why i instantly started thinking Monitor firmware. Cause HDR monitor, then new firmware, then things get really clear and bright before crash.
Flanker1Six Feb 28, 2024 @ 3:35pm 
Couple of things;

If you can't diagnose and fix something while your sitting in front of your comp. What do you figure the odds are we can; over the internet?

When asking for "tech support" over the internet in a forum; it's always a good idea to post FULL system specs. Just sayin.....................

You may wish to contact your system/display vendor and solicit advice from them.

It's your rig and you are obviously free to maintain it as you see fit. For my own part; I usually ONLY update stuff if I need to for a specific reason. I stopped updating to the latest and greatest ages ago. If it's working good......................DON'T fix it (with an uneeded update). When I get a new game I do update my GPU drivers to the version that supports that game.

G2332q I'm going to go out on a limb and guess that's a display? Given your observation of what you describe (HDR+++++); have you tried resetting all display settings to "default" values (assuming they're not on default already)? That firmware update "may" have changed the way your display's HDR setting interacts with something in SF's GFX settings and be causing your issue.

Good luck; hope you get it sorted OK!
Vlad 254 Feb 28, 2024 @ 4:07pm 
Sorry CallmeIshmael, had to update some software and reboot my pc and totally missed your reply. Flanker1Six is right regarding PC specs which i usually ask for but obviously did not this time.

They are also correct about contacting your system vendor which i would not hesitate to do if it were me.

For future reference on posting your complete specs the easiest and best way is to show us what Steam sees.

The steps are as follows (very simple):

Go up top here in Steam and find "Help"
Next choose "System information"
Give it a second or 2 to populate
Then simply copy & paste the info here in this thread, all of it.

Good luck and keep us posted.
Last edited by Vlad 254; Feb 28, 2024 @ 4:08pm
CallmeIshmael Feb 28, 2024 @ 5:26pm 
Yes, ty both, but My original question was not to try to get help since I probably have more hardware experience than 80pct of the people here. I was just asking if anyone else has dell or this firmware update. and now is their game crashing. If no one else is having this issue, then I would automatically know it was me, or just the game. Posting here was after I called Dell, who tech support said their firmware can't mess up graphics. Either my monitor would work or it wouldn't work. He said their software/firmware can not cause artifacting or crashing. So that left me to post here, before i try to find a new set of 4K monitors to buy. (and yes I also thought it was funny their tech support said their firmware can not interfere with graphics, when its their software/firmware directly responsible for HDR and brightness, color accuracy and every other setting of the monitor.) That was when I knew there was no point to continue to try to talk to dell. BTW, Since this morning, I have moved my Saved file to my Duplicate PC (wife's PC), with same 2 monitors and identical hardware, but no firmware update. and game does not crash. Leading me to believe there is definitely something happening with DELL. But I would still like to know if others have an issue after a firmware update.
CallmeIshmael Feb 28, 2024 @ 5:41pm 
Originally posted by Flanker1Six:
Couple of things;

If you can't diagnose and fix something while your sitting in front of your comp. What do you figure the odds are we can; over the internet?

When asking for "tech support" over the internet in a forum; it's always a good idea to post FULL system specs. Just sayin.....................

You may wish to contact your system/display vendor and solicit advice from them.

It's your rig and you are obviously free to maintain it as you see fit. For my own part; I usually ONLY update stuff if I need to for a specific reason. I stopped updating to the latest and greatest ages ago. If it's working good......................DON'T fix it (with an uneeded update). When I get a new game I do update my GPU drivers to the version that supports that game.

G2332q I'm going to go out on a limb and guess that's a display? Given your observation of what you describe (HDR+++++); have you tried resetting all display settings to "default" values (assuming they're not on default already)? That firmware update "may" have changed the way your display's HDR setting interacts with something in SF's GFX settings and be causing your issue.

Good luck; hope you get it sorted OK!

Yes, Ty, and I agree, if it aint broke, don't fix it. There was only 1 reason I purposefully allowed the firmware upgrade. I try to plug my Wave XLR, sitting on my desk, Under the monitor, into the USB port on the monitor. However it always disconnects and resets. The firmware says specifically it fixed some USB issues, so I was hoping it was what my issue was. (i have not gotten far enough to know if it at least fixed it. lol)

Also, the only reason I did not post PC Specs in first post, is because I was not asking for help. Only if anyone else is using the Firmware? or Monitor. Which i did post the Model # and Firmware version in the post.

The monitors do have a reset to factory settings, (which i never changed anyways) and I did use it after you reminded me it may be there. But unfortunately starfield still crashed minutes after launch.
Mickk Feb 28, 2024 @ 5:57pm 
Originally posted by CallmeIshmael:
Originally posted by Flanker1Six:
Couple of things;

If you can't diagnose and fix something while your sitting in front of your comp. What do you figure the odds are we can; over the internet?

When asking for "tech support" over the internet in a forum; it's always a good idea to post FULL system specs. Just sayin.....................

You may wish to contact your system/display vendor and solicit advice from them.

It's your rig and you are obviously free to maintain it as you see fit. For my own part; I usually ONLY update stuff if I need to for a specific reason. I stopped updating to the latest and greatest ages ago. If it's working good......................DON'T fix it (with an uneeded update). When I get a new game I do update my GPU drivers to the version that supports that game.

G2332q I'm going to go out on a limb and guess that's a display? Given your observation of what you describe (HDR+++++); have you tried resetting all display settings to "default" values (assuming they're not on default already)? That firmware update "may" have changed the way your display's HDR setting interacts with something in SF's GFX settings and be causing your issue.

Good luck; hope you get it sorted OK!

Yes, Ty, and I agree, if it aint broke, don't fix it. There was only 1 reason I purposefully allowed the firmware upgrade. I try to plug my Wave XLR, sitting on my desk, Under the monitor, into the USB port on the monitor. However it always disconnects and resets. The firmware says specifically it fixed some USB issues, so I was hoping it was what my issue was. (i have not gotten far enough to know if it at least fixed it. lol)

Also, the only reason I did not post PC Specs in first post, is because I was not asking for help. Only if anyone else is using the Firmware? or Monitor. Which i did post the Model # and Firmware version in the post.

The monitors do have a reset to factory settings, (which i never changed anyways) and I did use it after you reminded me it may be there. But unfortunately starfield still crashed minutes after launch.

To answer your question I do not use that monitor (nor any other Dell items) but I do like computer problems, more so their resolution (perhaps that's why I worked in that field for years) and I would like to say I think your perceived "more hardware experience than 80pct of the people here" comment very dismissive of those trying to assist, you. Perhaps that attitude was heard by the Dell "technician" which elicited their response to you.

I am not quite sure either where you gained the understanding that a "factory reset" on your monitor can somehow effect the changes you have deliberately made to the devices firmware. It will not. It will reset to default any of those handy dandy brightness changes you may have made to your monitor though.

Given your hardware expertise I would suggest that you at this point, with no actual setup information given to base a fix on simply format your hard drives and reinstall your OS. If that is not something you are comfortable with then you could take the machine, with all it's associated hardware back to a Dell Technician and ask them to rebuild the software on your machine.
I don't have that monitor, and I know you said you aren't looking for assistance, just other examples of the same issue. But for whatever it's worth, firmware can definitely introduce new and unexpected instability, despite what the DELL rep said, OP. For various possible reasons too long to quantify without knowing what the actual problem is.

Unfortunately, there's no easy way to troubleshoot the issue without doing a bunch of process of elimination steps. You've already done one step of that process though by isolating the issue to the system in question, and not an identical duplicate system sans that firmware version.

That said, just because you haven't installed the firmware on the new system's display doesn't mean for a certainty the issue was caused by the firmware in isolation. As the saying goes, "The simplest answer is most likely correct, but a dog can also have ticks and fleas at the same time." Meaning you can coincidentally have a problem that only manifested at the time you updated the firmware, or it could be both, or... who knows, really? Hence the trial and error process.

I know it's irksome and time consuming and annoying (I know, I hate doing it too lol) but that guide linked above for basic stability and troubleshooting, much as people like meme/troll about it being a "helpdesk level one guide" at times (which, honestly, is what it's intended to be... but a real one as opposed to "have you tried turning it on and off?" lol) really is probably a good place to start at least.

The artifacting you're seeing necessitates checking for thermal issues, too. Though there are other possible causes of artifacting, and it's likely the firmware update really is the culprit and doesn't play nice with some other part of your software environment. Still, going through that process and ruling everything else out and seeing if any of those steps help, would further narrow it down.
CallmeIshmael Mar 1, 2024 @ 10:43am 
I'm just doing a follow up to post. My personal solution ended up with me taking my wife's monitors, and replacing them with mine. She has not mentioned anything odd with anything she does so far, and I am able to play my game without it crashing. So I will not be updating the firmware on these monitors. A side note, when talking with dell, the support guy said its impossible to roll back the firmware once it was updated. So that was an avenue I did not even try to investigate.
Vlad 254 Mar 1, 2024 @ 11:01am 
Originally posted by CallmeIshmael:
I'm just doing a follow up to post. My personal solution ended up with me taking my wife's monitors, and replacing them with mine. She has not mentioned anything odd with anything she does so far, and I am able to play my game without it crashing. So I will not be updating the firmware on these monitors. A side note, when talking with dell, the support guy said its impossible to roll back the firmware once it was updated. So that was an avenue I did not even try to investigate.
Glad you are able to play again CallmeIshmael
I don't use your model but I do have a Dell monitor and i have never updated it's firmware. Ain't broke don't fix it.

Enjoy my man:steamthumbsup:
HSM Mar 9, 2024 @ 10:45am 
TRY NEW FW M3T105
Langkard Mar 9, 2024 @ 7:33pm 
Sorry you had to swap monitors. I'm glad I saw this thread. I'll avoid getting a firmware update for my G3223Q until I'm certain it plays nice with my games. Like Vlad 254, I tend to never update my monitor firmware, same for my mobo BIOS. Both are working fine and that's good enough if my games work.
simonhobnob Mar 21, 2024 @ 11:04am 
Originally posted by Langkard:
Sorry you had to swap monitors. I'm glad I saw this thread. I'll avoid getting a firmware update for my G3223Q until I'm certain it plays nice with my games. Like Vlad 254, I tend to never update my monitor firmware, same for my mobo BIOS. Both are working fine and that's good enough if my games work.

Monitor firmware, I understand.

BIOS I do not. BIOS updates for motherboards are there to provide enhanced stability, performace increases, compatability issues.

And for the 7800X3D issue recently, a BIOS update stopped many motherboards frying the chip due to voltage issues (and in the case of ROG making them explode and set on fire).

So, I wouldn't use a BIOS update that is beta, and I usually allow a week before updating (as this is plenty of time for the users who update ASAP to find any problems with the BIOS.

Update your BIOS people (Oh and you might want to update your BIOS now, considering that Microsoft/intel and AMD with the help of coders found a HUGE hole in the hardware security layers for secure boot etc.)
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Date Posted: Feb 28, 2024 @ 1:26pm
Posts: 13