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i got this as well. mine seem to fix it self. but now and then sound starts to crackle. one things fixes its self then another starts
when I came back, I had a windows update that also updated directx, so I updated and restarted my pc, and the voices came back. For a day or so.
The second time voices disappeared, I had left the game paused for several hours to eat etc, and when I came back the voices were gone. restarted game, no dice. restarted pc, and it worked, voices came back. for a while.
I had played and turned off the game for multiple sessions/days and then yesterday it happened again, but this time as soon as I loaded the game. Restarting the game did not help this time, and I am again stuck with no character/npc dialog voiced. I see them talking, the captions appear at the bottom, but I'm just left with sound effects and the background music.
https://steamcommunity.com/app/1716740/discussions/0/5904837854439950850/