[Memory Bug] Game's starting video when starting a new game:

[2005Guyver02]

I've had this issue with a lot of new early access games and games that had updated something in the graphics, when it comes to the in game videos.

The video freezes and the audio continues, with some freeze framing in it; after which it's pot luck if you are able to get into the game. I've tried it 4x so far and on attempt number 3 it came up with a memory problem regarding the graphics.

On number 4 I tried what I do with the other games: Remove the video from the files; it always works on the other games (All made with the Unreal Engine) But on this one you still get the text (all be it on a black screen), after which the screen remains black, after waiting for 5 minutes I gave up and hit ALT+F4.

[Phoenix Cat]

Sorry you are having issues. May I ask what specs you are running and if you are running the latest version of the game? Have you also verified the files on Steam and updated all the drivers. So that I may try to get an idea and check on what might be happening. Also here is a pinned topic that might have some answers.

https://steamcommunity.com/app/1641960/discussions/0/3812908540887477641/

[2005Guyver02]

Originally posted by Phoenix Cat:

Sorry you are having issues. May I ask what specs you are running and if you are running the latest version of the game? So that I may try to get an idea and check on what might be happening.

The game is fully updated.

Main PC Specs:
Home Built:
Windows 10 Pro 64Bit
Motherboard: ASUS Prime Z390-A Socket LGA1151
CPU: 9th Gen Intel Core I7-9700K Processor (3.6GHz, 8 Core, LGA1151) (Running Stock, No overclocking)
RAM: 32GB DDR4 3000MHz Corsair Vengeance (Running at 2133MHz)
GPU: Power Colour AMD Radeon RX 6700 XT Red Devil 12 Gb DDR6 (Overheats if I set 1 or both screens to 1440p; Both screens set to 1080p and FPS is capped to 60)
1st HD: 240GB Radeon SSD (O/S only)
2nd HD: 2TB SATA III (Seagate BarraCuda 3.5")
3rd HD: 2TB SATA III (Seagate BarraCuda 3.5")
4th HD: 240GB Kingston SSD (SVN/Repository only - QA Testing)
5th HD: 2TB SATA III (Seagate BarraCuda 3.5")
Optical Drive: Pioneer BD-RW BDR-209 (Writes up to 50Gb Blu-rays)
Sound Card: Creative Sound BlasterX AE-5 Plus Pure Edition (With the Zx Exterior controller)
PSU (Power Supply): Phanteks Revolt X (80 Plus Platinum) 1000 Watt Fully Modular Power Supply

Monitor: (2x): IIYama 28" G-Master GB2888UHSU Monitor (3840 x 2160 Max DPI)
Mouse: Tecknet 6D Gaming Mouse (Cheep but still a good mouse)
Keyboard: Corsair Raptor K30 (Removed windows keys, they kept getting in the way)

[Phoenix Cat]

Originally posted by Phoenix Cat:

Sorry you are having issues. May I ask what specs you are running and if you are running the latest version of the game? Have you also verified the files on Steam and updated all the drivers. So that I may try to get an idea and check on what might be happening. Also here is a pinned topic that might have some answers.

https://steamcommunity.com/app/1641960/discussions/0/3812908540887477641/

Ok, I'm gonna drop some things to try that have helped others. Are you running in Borderless Window Mode or Fullscreen. Fullscreen seems to help. Have you tried lowering your settings to get past the intro and then can adjust them afterwards. This is the steps one person used to fix it. Just fixed the black screen glitch. I needed to go to start -> settings -> Optional features -> and re-download media feature pack. Is your Vsync on or off? Vsync off seems to help. Might go thru these and see if anything helps and let me know. Devs won't be back in office till morning. I will talk to them and might have you make a bug ticket if necessary. Hope one of these helps your issue.

[2005Guyver02]

Just did verify data to be safe; The settings are:
API DX12
Exclusive Fullscreen, 1920x1080
Vsync off (it was doing weird things before the last update)
FPS: 60
FOV 90
Brightness 100%
Upscale: None

Quality Presets: Custom
Shadows: off
Taxtures: Hige
Effects: High
PP: Low (Wish there was a off; the game would be a lot brighter)
Shading: High
View Distance: High
Motion Blur: Off
Chromatic Aberration: Off

Thank you in advance; I keep doing the same for other games/game Dev's too.
Was hoping to get a video up on Tuesday; the one I previously recorded wound up being corrupted; green and pink all over the place.

[2005Guyver02]

Hit Benchmark and it recommends everything as High.

[Phoenix Cat]

Originally posted by 2005Guyver02:

Just did verify data to be safe; The settings are:
API DX12
Exclusive Fullscreen, 1920x1080
Vsync off (it was doing weird things before the last update)
FPS: 60
FOV 90
Brightness 100%
Upscale: None

Quality Presets: Custom
Shadows: off
Taxtures: Hige
Effects: High
PP: Low (Wish there was a off; the game would be a lot brighter)
Shading: High
View Distance: High
Motion Blur: Off
Chromatic Aberration: Off

Thank you in advance; I keep doing the same for other games/game Dev's too.
Was hoping to get a video up on Tuesday; the one I previously recorded wound up being corrupted; green and pink all over the place.

With the Green and Pink all over the place and if you are having issues with other games. It sounds like the Graphics Card is going out. That would be my first guess. The only thing left to try is to use DX11 to see if that helps. But usually when you see things like green and pink all over that is a GPU issue. Hate to say. And NP, we are here to help as much as we can. Appreciate the patients and bringing up the issue. Also thanks for all the info you are providing. Really helps.

[Phoenix Cat]

I am getting off for the night. I will check discussions first thing in the morning. Please let me know if nothing has worked and you still need assistance. I will have more resources then. Thanks.

[Tommytools]

I know that GPU struggles with high framerates (>60) on 1440p with just one monitor, so I'm not surprised it struggles with two.

You mentioned your card overheating, but I've seen too many folks say so when it's just running hot (anything under 90 deg C is within normal operating parameters).

Did you experience a thermal shutdown on that card? As in the card (physically) switching off due to overheating? If that is the case it is entirely possible that the thermal shutdown damaged the card.


One thing you could test would be to drop down to a single screen (unplug the second) and see if the recording does the same as before. If it records normally when running a single screen then it could just be the second screen + the recording pushing your card too hard.

If it still has the green/pink artifacting on the recording with a single screen it's likely Phoenix Cat is correct in his assessment that your graphics card is on it's way out.

[2005Guyver02]

Originally posted by Tommytools:

You mentioned your card overheating, but I've seen too many folks say so when it's just running hot (anything under 90 deg C is within normal operating parameters).

Between 95C - 98C I get Thermal Cut Out; have to give the PC a Hard shutdown, pull out all cables from the PC (including power) for 10 minutes after which I can plug it all back in and the PC works again. (It has happened on the last 2 Red Devils (This one will be my last Red Devil).

For countermeasures I only play at a max of 1080p @ 60FPS. (Don't want the 3rd to catch fire), that said when Video editing I'll have port/display 1 at 1440p, once done I revert it back to 1080p.

I also manually configure the cooling fans to the following:
Disable Zero RPM (I don't know why AMD want's this on by Default, it just keeps killing cards) and set:
Fan Speed: 35, 50, 65, 80, 100
Temperature: 30, 40, 50, 55, 60

It seems that the Pink/Green only happens on OBStudio.
I have other software which I bought years ago, which I still use; but when it comes to transitions it want's to do them all through URL's which my PC can't do; (I think I screwed up something in the reg files; when closing down all of those lovely back-doors, telemetry and key logging crp MS put in the O/S). The only real issue with the other recording software is that it's memory hungry (and this game doesn't seem to like it one bit, i.e.: Mirillis Action)

[kets]

Originally posted by 2005Guyver02:

I've had this issue with a lot of new early access games and games that had updated something in the graphics, when it comes to the in game videos.

The video freezes and the audio continues, with some freeze framing in it; after which it's pot luck if you are able to get into the game. I've tried it 4x so far and on attempt number 3 it came up with a memory problem regarding the graphics.

On number 4 I tried what I do with the other games: Remove the video from the files; it always works on the other games (All made with the Unreal Engine) But on this one you still get the text (all be it on a black screen), after which the screen remains black, after waiting for 5 minutes I gave up and hit ALT+F4.

Do you have DirectX set to DX12? If not, please change it and see if this helps, some players reported that this solved this issue.

[2005Guyver02]

Originally posted by kets:

Do you have DirectX set to DX12? If not, please change it and see if this helps, some players reported that this solved this issue.

Yep (just double checked); I always opt for DX12 in games; DX11 gives strobing FX with characters and tools (Tend's to give you multi-vision and is worse than motion blur)

[Tommytools]

Originally posted by 2005Guyver02:

Between 95C - 98C I get Thermal Cut Out; have to give the PC a Hard shutdown, pull out all cables from the PC (including power) for 10 minutes after which I can plug it all back in and the PC works again. (It has happened on the last 2 Red Devils (This one will be my last Red Devil).

Ouch, I know AMD cards run hot, but that's a bit too much.

Originally posted by 2005Guyver02:

It seems that the Pink/Green only happens on OBStudio.

Might be a good line of investigation to see if other users of that software have had similar issues, not so much to fix the issues for the recording (would be a nice side effect) but it might help narrow down what is causing this issue in your PC.