Impossible to launch the game

[Wakaboomka]

Hi
I just bought the game, and when I click on "play" on the steam page, the game doesn't launch at all. Can anyone help with that problem ?
I tried to deactivate my antivirus or firewall but it doesn't change anyhting
I tried to launch game by clicking on the .exe in the game file, but it says that it misses some .dll files and i don't know what to do with that
Thanks !

[Phoenix Cat]

Have you verified the files and or tried to reinstall? Did you verify that the anti-virus didn't quarantine on of the starting folders? Also what your specs are.kight help track it down. If you have them.

[Wakaboomka]

I did verify game files, and no problem with that
I reinstalled it 3 times, and doesn't change the problem
idk how to verify if the anti-virus did the quarantine thing you describe
I'm on a 5070ti and a R7 9800X3D with 64 Gb RAM

[Phoenix Cat]

Originally posted by Wakaboomka:

I did verify game files, and no problem with that
I reinstalled it 3 times, and doesn't change the problem
idk how to verify if the anti-virus did the quarantine thing you describe
I'm on a 5070ti and a R7 9800X3D with 64 Gb RAM

That is a brand new card. Let me talk to the devs. I am wondering if it is a driver issue. I'll get back to you. thanks

[Sairi (Jen)]

Originally posted by Wakaboomka:

idk how to verify if the anti-virus did the quarantine thing you describe

Usually you go to your AV and there should be a quarantine section. It lists anything placed in quarantine and you have options to restore(or delete) them.

[Smartik1]

I don't think it's a driver issue. Windows 10 and up auto-install a viable driver even if you don't explicitly install one from Nvidia yourself. It also wouldn't behave this way.

Missing DLL does sound like it was swallowed up by an antivirus, which can happen sometimes. What would help is:
1. Saying which DLL (it should tell you the name on the error message)
2. Saying which antivirus you use (I'm assuming it's not Windows Defender as mine didn't quarantine).

[Wakaboomka]

My AV is windows defender and i don't have anything in quarantine
the 3 dll i'm missing are : "X3DAudio1_7.dll ; D3DCompiler_43.dll ; XAOPFX1_5.dll

[Wakaboomka]

The name of the error for all 3 dll missing is Oxc000012f

[Phoenix Cat]

Originally posted by Wakaboomka:

The name of the error for all 3 dll missing is Oxc000012f

If this is the case you need to try and update and probably repair your windows OS. Sounds like this could have some corruption and or did not load all the drivers necessary. If you bought if from someplace I would contact them.

[Smartik1]

Originally posted by Phoenix Cat:

Originally posted by Wakaboomka:

The name of the error for all 3 dll missing is Oxc000012f

If this is the case you need to try and update and probably repair your windows OS. Sounds like this could have some corruption and or did not load all the drivers necessary. If you bought if from someplace I would contact them.

It's not a Windows issue. All 3 DLL files are part of DirectX, which sounds like the prerequisites didn't install along with the game. Also, now we know it's not an antivirus issue.

@Wakaboomka which OS do you use (e.g. Windows 10)? Would also help if you know whether 32-bit or 64-bit.

You can type DXDIAG into the start menu and run it. The main page will tell you the OS version, whether 32 or 64 bit and the DirectX version. If you are unsure how to read it, you can upload a screenshot of that screen.

[Wakaboomka]

I'm on Winows 11 pro, 64 bit, and DX12

[Smartik1]

Originally posted by Wakaboomka:

I'm on Winows 11 pro, 64 bit, and DX12

DirectX12 comes native with Windows 11, so repairing it can be done using a windows native command.

1. Type cmd or command prompt into the start menu search, right click it and run it as admin
2. Type "sfc /scannow", which will scan all system files and repair any that are corrupted/missing
3. Restart your pc when done

If that didn't fix it, check Windows update to see if you've got any as DX12 updates through there now.

Lastly, it would be good if you could confirm whether you ever install Nvidia drivers yourself via Geforce Experience / Nvidia App or just let Windows find the base graphics driver natively. You can usually check this by searching the start menu or checking your bottom right notification area for the Nvidia icon. If you only had the Windows one, I recommend downloading the Nvidia app here and installing their driver instead.
https://www.nvidia.com/en-gb/software/nvidia-app/

[Wakaboomka]

I have the Nvidia app, and i use it to update graphic drivers
SO i did what you said, and it said it had repair some corrupted files. I restarted my pc and i still can't launch the game, sadly :(
Everywhere i can look, i d'ont have any updates to do

[Phoenix Cat]

Originally posted by Wakaboomka:

I have the Nvidia app, and i use it to update graphic drivers
SO i did what you said, and it said it had repair some corrupted files. I restarted my pc and i still can't launch the game, sadly :(
Everywhere i can look, i d'ont have any updates to do

There is a Driver Update that I am downloading as we speak. Check if you have it. See if it helps. Thanks. Driver should be version 576.02

[Wakaboomka]

I already have it

[Phoenix Cat]

Originally posted by Wakaboomka:

I already have it

Ok, I will go ask about it now that your drivers are up to date and your windows errors are fixed. Will get back to you as soon as I can.