The game crashes when I'm trying to start New Game

[LiquidSteel]

I get following error message:

The UE4-ProjectZeppelin Game has crashed and will close
---------------------------
Fatal error!

Just installed the game today, never played before.

[Yggdrasil Burnes]

Same issue. Verifying the Game Cache did not work. Will try restarting my machine later.

[FFH_Greg]

Hi, that's strange!

Please raise this here https://www.farfromhomegames.com/en/playtests

[LiquidSteel]

Originally posted by FFH_Greg:

Hi, that's strange!

Please raise this here https://www.farfromhomegames.com/en/playtests

Posted bug with a call stack.

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000018

0x00007ff79378a542 ProjectZeppelin-Win64-Shipping.exe!FD3D12CommandContext::RHISetComputePipelineState() []
0x00007ff79378a70e ProjectZeppelin-Win64-Shipping.exe!FD3D12CommandContext::RHISetComputeShader() []
0x00007ff7943f896b ProjectZeppelin-Win64-Shipping.exe!FRHICommandListExecutor::ExecuteInner_DoExecute() []
0x00007ff7943f8f6b ProjectZeppelin-Win64-Shipping.exe!TGraphTask<FExecuteRHIThreadTask>::ExecuteTask() []
0x00007ff7931b313b ProjectZeppelin-Win64-Shipping.exe!FNamedTaskThread::ProcessTasksUntilQuit() []
0x00007ff794438580 ProjectZeppelin-Win64-Shipping.exe!FRHIThread::Run() []
0x00007ff7932fd83b ProjectZeppelin-Win64-Shipping.exe!FRunnableThreadWin::Run() []
0x00007ff7932f7c31 ProjectZeppelin-Win64-Shipping.exe!FRunnableThreadWin::GuardedRun() []
0x00007ff8a8327034 KERNEL32.DLL!UnknownFunction []
0x00007ff8aa2e26a1 ntdll.dll!UnknownFunction []

Crash in runnable thread RHIThread

[~Hime~]

The same. Can't bother to try again tho.

[Belthar]

same here crashed 5 times in 10 mins sadly looks nice but atm its way t o early to even have a demo for it come back when its at least a demo that works

[ffh_dzawor]

Originally posted by LiquidSteel:

Originally posted by FFH_Greg:

Hi, that's strange!

Please raise this here https://www.farfromhomegames.com/en/playtests

Posted bug with a call stack.

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000018

0x00007ff79378a542 ProjectZeppelin-Win64-Shipping.exe!FD3D12CommandContext::RHISetComputePipelineState() []
0x00007ff79378a70e ProjectZeppelin-Win64-Shipping.exe!FD3D12CommandContext::RHISetComputeShader() []
0x00007ff7943f896b ProjectZeppelin-Win64-Shipping.exe!FRHICommandListExecutor::ExecuteInner_DoExecute() []
0x00007ff7943f8f6b ProjectZeppelin-Win64-Shipping.exe!TGraphTask<FExecuteRHIThreadTask>::ExecuteTask() []
0x00007ff7931b313b ProjectZeppelin-Win64-Shipping.exe!FNamedTaskThread::ProcessTasksUntilQuit() []
0x00007ff794438580 ProjectZeppelin-Win64-Shipping.exe!FRHIThread::Run() []
0x00007ff7932fd83b ProjectZeppelin-Win64-Shipping.exe!FRunnableThreadWin::Run() []
0x00007ff7932f7c31 ProjectZeppelin-Win64-Shipping.exe!FRunnableThreadWin::GuardedRun() []
0x00007ff8a8327034 KERNEL32.DLL!UnknownFunction []
0x00007ff8aa2e26a1 ntdll.dll!UnknownFunction []

Crash in runnable thread RHIThread

Can you please let us know your specs? GPU / CPU / RAM / Operating system

Also:

- Crash logs: If you could zip and send them to us it would make our work easier. They're located in: %localappdata%\ProjectZeppelin\Saved\ - in Crashes and Logs subdirectories. Please send them to email: [e-mail]

- Make sure your GPU drivers are up to date

- Make sure your GPU supports DX 12 as at this moment.

- Forever Skies is not optimized to work with DX11

- Forever Skies works on Windows 10 and higher.

- Please make sure that your hardware is within the ranges below

Minimum
8 GB RAM / GeForce 1060 GPU or AMD equivalent / CPU 2.3 Ghz to 2.69 Ghz / Win 10 / DirectX 12

Recommended
16 GB RAM / GeForce 2060 GPU or AMD equivalent / CPU 2.7 Ghz to 2.99 Ghz / Win 10 / DirectX 12

High
32 GB RAM / GeForce 3060 series GPU or AMD equivalent / CPU 3.3 Ghz to 3.69 Ghz / Win 10 / DirectX 12

[HuggyDeathBunny🐰💀]

Yeah the error is DX11 related, so if you can't go DX12 on your machine, she no good senor.

[Myrkr-Hrafn]

Same issue...

- i12900k
- 64GB RAM
- RTX3080
- Win11

[GoodOlMericanGamer]

Won't even launch for me sadly

[reculvermary]

same here all i get is a black screen, wont be buying that game when its released

[LiquidSteel]

Originally posted by ffh_dzawor:

Originally posted by LiquidSteel:

Posted bug with a call stack.

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000018

0x00007ff79378a542 ProjectZeppelin-Win64-Shipping.exe!FD3D12CommandContext::RHISetComputePipelineState() []
0x00007ff79378a70e ProjectZeppelin-Win64-Shipping.exe!FD3D12CommandContext::RHISetComputeShader() []
0x00007ff7943f896b ProjectZeppelin-Win64-Shipping.exe!FRHICommandListExecutor::ExecuteInner_DoExecute() []
0x00007ff7943f8f6b ProjectZeppelin-Win64-Shipping.exe!TGraphTask<FExecuteRHIThreadTask>::ExecuteTask() []
0x00007ff7931b313b ProjectZeppelin-Win64-Shipping.exe!FNamedTaskThread::ProcessTasksUntilQuit() []
0x00007ff794438580 ProjectZeppelin-Win64-Shipping.exe!FRHIThread::Run() []
0x00007ff7932fd83b ProjectZeppelin-Win64-Shipping.exe!FRunnableThreadWin::Run() []
0x00007ff7932f7c31 ProjectZeppelin-Win64-Shipping.exe!FRunnableThreadWin::GuardedRun() []
0x00007ff8a8327034 KERNEL32.DLL!UnknownFunction []
0x00007ff8aa2e26a1 ntdll.dll!UnknownFunction []

Crash in runnable thread RHIThread

Can you please let us know your specs? GPU / CPU / RAM / Operating system

Also:

- Crash logs: If you could zip and send them to us it would make our work easier. They're located in: %localappdata%\ProjectZeppelin\Saved\ - in Crashes and Logs subdirectories. Please send them to email: [e-mail]

- Make sure your GPU drivers are up to date

- Make sure your GPU supports DX 12 as at this moment.

- Forever Skies is not optimized to work with DX11

- Forever Skies works on Windows 10 and higher.

- Please make sure that your hardware is within the ranges below

Minimum
8 GB RAM / GeForce 1060 GPU or AMD equivalent / CPU 2.3 Ghz to 2.69 Ghz / Win 10 / DirectX 12

Recommended
16 GB RAM / GeForce 2060 GPU or AMD equivalent / CPU 2.7 Ghz to 2.99 Ghz / Win 10 / DirectX 12

High
32 GB RAM / GeForce 3060 series GPU or AMD equivalent / CPU 3.3 Ghz to 3.69 Ghz / Win 10 / DirectX 12

-------------------------

My PC:
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
NVIDIA GeForce GTX 770
Windows 10 (Release 2009)
32 Gb
dxdiag says I have DX12 as current version


do you have email for logs/crash dumps ?

[General_Disaray]

Having a similar Crashing issue:

LoginId:17af5fcf4224e5fc0a2870991795f200
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 684] GetParentDevice()->GetResidencyManager().ExecuteCommandLists(D3DCommandQueue, Payload.CommandLists, Payload.ResidencySets, Payload.NumCommandLists) failed at D:/Workspaces/dev_ue_integration/EngineSource/Engine/Source/Runtime/D3D12RHI/Private/D3D12DirectCommandListManager.cpp:571 with error DXGI_ERROR_DEVICE_REMOVED

ForeverSkies_Win64_Shipping!FD3D12CommandListManager::ExecuteAndIncrementFence() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\D3D12RHI\Private\D3D12DirectCommandListManager.cpp:572]
ForeverSkies_Win64_Shipping!FD3D12CommandListManager::ExecuteCommandListInteral() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\D3D12RHI\Private\D3D12DirectCommandListManager.cpp:733]
ForeverSkies_Win64_Shipping!FD3D12CommandListManager::ExecuteCommandList() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\D3D12RHI\Private\D3D12DirectCommandListManager.cpp:532]
ForeverSkies_Win64_Shipping!FD3D12CommandContext::FlushCommands() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\D3D12RHI\Private\D3D12CommandContext.cpp:414]
ForeverSkies_Win64_Shipping!FD3D12CommandContext::RHISubmitCommandsHint() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\D3D12RHI\Private\D3D12Commands.cpp:2023]
ForeverSkies_Win64_Shipping!FRHICommandListExecutor::ExecuteInner_DoExecute() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\RHI\Private\RHICommandList.cpp:367]
ForeverSkies_Win64_Shipping!TGraphTask<FExecuteRHIThreadTask>::ExecuteTask() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\Core\Public\Async\TaskGraphInterfaces.h:886]
ForeverSkies_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:601]
ForeverSkies_Win64_Shipping!FRHIThread::Run() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp:320]
ForeverSkies_Win64_Shipping!FRunnableThreadWin::Run() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\Core\Private\Windows\WindowsRunnableThread.cpp:86]

=========================

MY SPECS

Macbook Pro (bootcamp) Window 10.
I don't have crashing issues like this with any other PC game. I played a lot of Cyberpunk 2077 (which i believe is Unreal Engine)

Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon Pro 5600M
Device ID - 7360
Vendor ID - 1002
SubSystem ID - 021E
SubSystem Vendor ID - 106B
Revision ID - 41
Bus Type - PCI Express 4.0
Current Bus Settings - PCI Express 3.0 x8
BIOS Version - 017.003.000.007
BIOS Part Number - 113-D3000A0U-015
BIOS Date - 2020/08/05 12:35
Memory Size - 8176 MB
Memory Type - HBM2
Memory Clock - 1540 MHz
Core Clock - 1144 MHz
Total Memory Bandwidth - 788 GByte/s
Memory Bit Rate - 3.08 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
OpenGL® API Version - Not Available
OpenCL™ API Version - 2.0

[TheNilar]

Originally posted by LiquidSteel:

Originally posted by ffh_dzawor:

Can you please let us know your specs? GPU / CPU / RAM / Operating system

Also:

- Crash logs: If you could zip and send them to us it would make our work easier. They're located in: %localappdata%\ProjectZeppelin\Saved\ - in Crashes and Logs subdirectories. Please send them to email: [e-mail]

- Make sure your GPU drivers are up to date

- Make sure your GPU supports DX 12 as at this moment.

- Forever Skies is not optimized to work with DX11

- Forever Skies works on Windows 10 and higher.

- Please make sure that your hardware is within the ranges below

Minimum
8 GB RAM / GeForce 1060 GPU or AMD equivalent / CPU 2.3 Ghz to 2.69 Ghz / Win 10 / DirectX 12

Recommended
16 GB RAM / GeForce 2060 GPU or AMD equivalent / CPU 2.7 Ghz to 2.99 Ghz / Win 10 / DirectX 12

High
32 GB RAM / GeForce 3060 series GPU or AMD equivalent / CPU 3.3 Ghz to 3.69 Ghz / Win 10 / DirectX 12

-------------------------

My PC:
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
NVIDIA GeForce GTX 770
Windows 10 (Release 2009)
32 Gb
dxdiag says I have DX12 as current version


do you have email for logs/crash dumps ?

Your gpu is the problem here your gpu only supports DX12 v11_0 . so it wont work for newer dx 12 titles like forever skies. time for you to upgrade the gpu.

[ffh_dzawor]

Originally posted by General_Disaray:

Having a similar Crashing issue:

LoginId:17af5fcf4224e5fc0a2870991795f200
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 684] GetParentDevice()->GetResidencyManager().ExecuteCommandLists(D3DCommandQueue, Payload.CommandLists, Payload.ResidencySets, Payload.NumCommandLists) failed at D:/Workspaces/dev_ue_integration/EngineSource/Engine/Source/Runtime/D3D12RHI/Private/D3D12DirectCommandListManager.cpp:571 with error DXGI_ERROR_DEVICE_REMOVED

ForeverSkies_Win64_Shipping!FD3D12CommandListManager::ExecuteAndIncrementFence() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\D3D12RHI\Private\D3D12DirectCommandListManager.cpp:572]
ForeverSkies_Win64_Shipping!FD3D12CommandListManager::ExecuteCommandListInteral() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\D3D12RHI\Private\D3D12DirectCommandListManager.cpp:733]
ForeverSkies_Win64_Shipping!FD3D12CommandListManager::ExecuteCommandList() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\D3D12RHI\Private\D3D12DirectCommandListManager.cpp:532]
ForeverSkies_Win64_Shipping!FD3D12CommandContext::FlushCommands() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\D3D12RHI\Private\D3D12CommandContext.cpp:414]
ForeverSkies_Win64_Shipping!FD3D12CommandContext::RHISubmitCommandsHint() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\D3D12RHI\Private\D3D12Commands.cpp:2023]
ForeverSkies_Win64_Shipping!FRHICommandListExecutor::ExecuteInner_DoExecute() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\RHI\Private\RHICommandList.cpp:367]
ForeverSkies_Win64_Shipping!TGraphTask<FExecuteRHIThreadTask>::ExecuteTask() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\Core\Public\Async\TaskGraphInterfaces.h:886]
ForeverSkies_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:601]
ForeverSkies_Win64_Shipping!FRHIThread::Run() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp:320]
ForeverSkies_Win64_Shipping!FRunnableThreadWin::Run() [D:\Workspaces\dev_ue_integration\EngineSource\Engine\Source\Runtime\Core\Private\Windows\WindowsRunnableThread.cpp:86]

=========================

MY SPECS

Macbook Pro (bootcamp) Window 10.
I don't have crashing issues like this with any other PC game. I played a lot of Cyberpunk 2077 (which i believe is Unreal Engine)

Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon Pro 5600M
Device ID - 7360
Vendor ID - 1002
SubSystem ID - 021E
SubSystem Vendor ID - 106B
Revision ID - 41
Bus Type - PCI Express 4.0
Current Bus Settings - PCI Express 3.0 x8
BIOS Version - 017.003.000.007
BIOS Part Number - 113-D3000A0U-015
BIOS Date - 2020/08/05 12:35
Memory Size - 8176 MB
Memory Type - HBM2
Memory Clock - 1540 MHz
Core Clock - 1144 MHz
Total Memory Bandwidth - 788 GByte/s
Memory Bit Rate - 3.08 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
OpenGL® API Version - Not Available
OpenCL™ API Version - 2.0

Hello,

Have you tired to set API to DX11? It is in the graphic settings - please try this and let us know if it helped.

Thx

PJ