Technical Support FAQ

[[DE] Juice]

Warmages, we appreciate you playing Orcs Must Die! 3. If you're here you must be experiencing an issue with the game, so please check below for known issues and solutions to those issues.

For any issue without a known solution, we will be working on one and searching for community solutions as well. If you know of a community solution, please feel free to share it with us.

Known Issues and their temporary workarounds:

My Language options won't change

1. Open the game
   
2. Press Escape / open options
   
3. At the bottom there is a language option, change it to a different language, which you do not want.
   
4. Restart Orcs Must Die! 3
   
5. Repeat these steps, but select the language you do want this time.
   
6. Restart Orcs Must Die! 3

Thank you Gmork for confirming the additional steps to get this to work.

My Screen is washed out / display doesn't look right

We pushed an update to disable HDR, this should no longer happen. If you're still seeing this, please reach out to us. We are working on a more permanent solution to this.

my game won't leave fullscreen / I can't change my resolution

We are actively investigating this issue. We are noticing connections to 4k monitors, but if you are experiencing this while not using a 4k or HDR monitor, please let us know.

I have an AZERTY Keyboard and my keybinds aren't working properly

We are actively looking into this issue and hope to have solutions soon.

I want to rebind WASD keys

We are working on a fix for this issue now and expect to update the game soon.

My PC is overheating! / Is utilizing too much CPU/GPU

We have capped game framerate at 60fps for the time being. We are working on a more permanent solution so players may choose their own cap.

My game is crashing!

We have had users report a fix using the following steps:

• Verify the integrity of your game files on Steam.
  
• Update your graphics card
  
• Update Windows
  
• Ensure that all files in this directory are not hidden: C:\Users\<yourUserAccount>\%AppData%\Local\Robot Entertainment (Note that %AppData% will be hidden).

Any additional information you can provide us would be helpful for us narrowing down the cause and subsequent fix for this issue.

My Monitor is flickering / My game keeps switching between monitors!

This is related to having multiple monitors, though we are still narrowing down the exact cause.

Short term solution is to unplug a monitor, though we understand how annoying that is to do. We are absolutely working on a permanent solution.

[AliusCairo]

Constantly crashing a minute into the game with the error "lowlevelfatalerror [file:unknown] line: 198. unreal engine is exiting due to d3d device being lost"

Refunded the game until I find a fix. High end PC rig.

[Kajuk]

Crashes After every Map with Lowlvlfatalerror in Line 198 , maybe u guys get a fix for it...

[Jorvik]

I can't seem to rebind the number keys to the number pad, being left-handed this is something I'd much prefer, was sure it was in old games. Hopefully its a bug!

[Tim]

Can't complete the Front Lawn map... always getting:

The UE4-OMD Game has crashed and will close
---------------------------
LowLevelFatalError [File:Unknown] [Line: 198]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')

or (Error: 0x887A0006 'HUNG')

Updated all drivers, rebooted, and tried different graphics settings. Issue is persisting

[Arch.Lector]

Hey there,
I've discovered a bug with the arcane bow.
This issue has only cropped up after finishing the main game and proceeding into the second story as Max.

The bows projectile will pass though targets whilst doing no damage.
I'm not missing it just isn't registering damage. Using the alternative fire mode still works fine, Sometimes swapping to my second or third item then back fixes this, sometimes it doesn't. It's not consistent. I haven't encountered this issues with the crossbow nor anything else, it was most notable in the last mission of the second campaign.

Thanks for you time hopefully this description is adequate.

[yasima630323]

"Blade Staff's damage count is not progressing.

The description in Japanese is wrong.
1. "Boom Barrel Dispenser" unique upgrade on the right
× 爆発が届く高さが減少する
○ 爆発する高さが減少する
2. "Stone Staff" unique upgrade on the right
× サブ攻撃が少しの遅延後に発動する
○ サブ攻撃の少し後に敵を打ち上げる

I'm playing in Japanese, but since the July 28 update, the description of the "swinging mace" has been in English.

In the DLC ending movie, some of the Japanese audio and subtitles do not match.

[xXREAPERSXx]

when I launch the game I am greeted with a black screen and fatal error. I have redownloaded graphics card, checked integrity done audio files and checked no files are hidden lease help!

[MrPlowjoy]

xXREAPERSXx původně napsal:

when I launch the game I am greeted with a black screen and fatal error. I have redownloaded graphics card, checked integrity done audio files and checked no files are hidden lease help!

Update GameUserSettings.ini in appdata for the game and make sure all your resolution settings are consistent, including FullScreenmode.

[Garnz]

Can't play co-op with friend due to constant disconnects. Any fix to this issue that i can do on my end?

[Gamble]

keep getting this error two or three times a level:

LowLevelFatalError [File:Unknown] [Line: 198]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0007 - 'RESET')

1. I verified my steam game files
2. Updated my NVidia drivers to latest
3. Updated my Realtek audio drivers (not sure why this was suggested)

I have a desktop machine with a NVIDIA GeForce RTX 3090 which is not overclocked.

Next i'm supposed to reinstall VSC++ redistribute

There was another suggestion to update unreal engine, but don't think this is possible with the steam version of this game?

[MrPlowjoy]

Gamble původně napsal:

keep getting this error two or three times a level:

LowLevelFatalError [File:Unknown] [Line: 198]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0007 - 'RESET')

1. I verified my steam game files
2. Updated my NVidia drivers to latest
3. Updated my Realtek audio drivers (not sure why this was suggested)

I have a desktop machine with a NVIDIA GeForce RTX 3090 which is not overclocked.

Next i'm supposed to reinstall VSC++ redistribute

There was another suggestion to update unreal engine, but don't think this is possible with the steam version of this game?

See https://steamcommunity.com/app/1522820/discussions/1/3050610473996498425/

[Fuzzleberry]

the wind belt doesn't seem to work if you are to close the walls and seems to come from a certain range behind the character instead of the character itself.

[acörn]

The Overlord Bladestaff's requirement, Deal 20,000 Damage, to unlock unique upgrades isn't tracking. I've used it on a few maps & it shows 0 in the still empty progress bar.
Also, mouse wheel up or mouse wheel down can not be remapped to anything.

[CCat]

JohnyWashtube původně napsal:

Hey,
I have experienced trouble with "Collector" achievment. When I had all traps, trinkets and weapons I looked that I had 53 out of 59. So I bought all outfits but yet I haven´t got achievment. It shows me 58 out of 59 items.
Also I have trouble with equipment of Vorwicks outfit I bought. It can´t be equiped.

BTW I love the game so much but I prefered the more 3D look of dropped skulls from previous OMD and I don´t seem to be the only one.

Thanks for your time.

I will not buy a game that I'm unable to "finish". Please fix this achievemet. I want to play OMD3!

[eluximaner]

Sulanar původně napsal:

I am experiencing an issue that has not yet been brought up.

When I run the game I simply get a black screen. No menu comes up. Nothing.

I have updated my video drivers and I have verified the integrity of the game files. I have even uninstalled and re-installed for good measure.

My system is well beyond the minimum requirements to play.

Has anyone found any similar issue?

@Sulanar Yes, I had the same issue and I tried all possible ways to fix it, just like you did. However, I just found out, like 10 minutes ago by accident, that it could be your sound output device. Because for whatever reason Windows decided to use my speakers, that aren't even turned on, as standard output device. So maybe try switching the output device, if you have any other ones, by clicking on the speaker symbol in the bottom right corner in your taskbar and change your output device. Hope this helps!