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CGPH | Junky284 May 6, 2022 @ 8:19am
Cant Launch the game/ Crash upon start up
I cant play this game now after I upgraded my pc. It gives me the Unreal Engine 4 crash report upon start up. Please help.

PC Spec:
R7 5800x
RTX 3060ti

Here's the crash report:
https://ibb.co/tmw0J0c

Dxdiag file on paste bin:
https://pastebin.com/fWWHb94C

-Tried reinstalling the game
-Tried the -dx12 / dx11 advance launch options
-Even tried reformating my OS, still doesn't work
Last edited by CGPH | Junky284; May 15, 2022 @ 10:59pm
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Showing 1-15 of 26 comments
CGPH | Junky284 May 6, 2022 @ 4:16pm 
LoginId:3e75d33c42d640bef5f5a3b29c03a644
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000016b75297c92

VCRUNTIME140
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
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KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
kernel32
ntdll
#1
CGPH | Junky284 May 7, 2022 @ 6:28pm 
Hello Devs? any update on this? I dont know what happen
#2
Steven May 10, 2022 @ 2:24am 
What's up, GM! Do you have GeForce NOW installed in your PC? If so, uninstall it. The game should run after that. I hope it helps!
#3
CGPH | Junky284 May 10, 2022 @ 2:28am 
actually I don't have geforce now. all i have is geforce experience installed,, tried to uninstall it to,, it didn't work
#4
CGPH | Junky284 May 13, 2022 @ 2:30am 
Hello SNK devs,, any updates on this?
#5
CGPH | Junky284 May 15, 2022 @ 10:58pm 
Is this Support for this game already dead? i've put up 80+ hours in this game. its really sad that I cant play it on my rig anymore,,
#6
CGPH | Junky284 May 17, 2022 @ 2:13am 
Even on the latest patch,, I still can't play this game.
#7
SNK Dev  [developer] May 17, 2022 @ 6:53pm 
Hello there,

Are you getting a new error or is it the same one as here:
https://steamcommunity.com/app/1498570/discussions/2/3273564671161637462/#c3273564671162851411

We will have a look and let you know our findings.

Best regards,
SNK Dev C
#8
CGPH | Junky284 May 17, 2022 @ 11:34pm 
Originally posted by SNK Dev:
Hello there,

Are you getting a new error or is it the same one as here:
https://steamcommunity.com/app/1498570/discussions/2/3273564671161637462/#c3273564671162851411

We will have a look and let you know our findings.

Best regards,
SNK Dev C


Still the same. I can't start up the game.
#9
CGPH | Junky284 May 18, 2022 @ 12:32am 
Originally posted by SNK Dev:
Hello there,

Are you getting a new error or is it the same one as here:
https://steamcommunity.com/app/1498570/discussions/2/3273564671161637462/#c3273564671162851411

We will have a look and let you know our findings.

Best regards,
SNK Dev C

tried to reinstall the game this is now the error

LoginId:5b75929348c6c50ad4395f99406d4e45
EpicAccountId:4d4eac03f4ff4236b74f27acd90a97e5

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000001f656347c92

VCRUNTIME140
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
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KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
kernel32
ntdll

Update:

Every time I try to launch the game the address became different:

0x0000016b75297c92
0x000001f656347c92
0x0000020368d37c92
0x00000195ac217c92
Last edited by CGPH | Junky284; May 18, 2022 @ 1:35am
#10
SNK Dev  [developer] May 18, 2022 @ 5:41pm 
Hello there,

Thanks a lot for sharing with us the new error, we will investigate it.

Just in case, could you try to update your DirectX library and let us know if the game still crashes?
https://www.microsoft.com/en-us/download/details.aspx?id=35

Best regards,
SNK Dev C
#11
CGPH | Junky284 May 18, 2022 @ 10:34pm 
Originally posted by SNK Dev:
Hello there,

Thanks a lot for sharing with us the new error, we will investigate it.

Just in case, could you try to update your DirectX library and let us know if the game still crashes?
https://www.microsoft.com/en-us/download/details.aspx?id=35

Best regards,
SNK Dev C


Tried to install it again, still crashes on start up.
Also, just updated my NVIDIA driver. still doesn't work.
Last edited by CGPH | Junky284; May 18, 2022 @ 10:35pm
#12
SNK Dev  [developer] May 19, 2022 @ 6:20pm 
Hello there,

I have passed your information to the development team and we will have a look.

Best regards,
SNK Dev C
#13
CGPH | Junky284 May 20, 2022 @ 11:37am 
Originally posted by SNK Dev:
Hello there,

I have passed your information to the development team and we will have a look.

Best regards,
SNK Dev C


Just an update. Tried to update the game to 1.33. still doesn't launch


Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000001e5e0217c92

VCRUNTIME140
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
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KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
kernel32
ntdll
#14
CGPH | Junky284 May 25, 2022 @ 2:22am 
Originally posted by SNK Dev:
Hello there,

I have passed your information to the development team and we will have a look.

Best regards,
SNK Dev C

Still crashing after updating my Nvidia driver to 512.95


Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000024450637c92

VCRUNTIME140
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
KOFXV_Win64_Shipping
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kernel32
ntdll
#15
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THE KING OF FIGHTERS XV > Technical Support > Topic Details
Date Posted: May 6, 2022 @ 8:19am
Posts: 26

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